Very friendly and helpful, made the process very easy and smooth, since we had another viewing with him soon after he even offered to drive us there himself which was very kind!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very friendly and helpful, made the process very easy and smooth, since we had another viewing with him soon after he even offered to drive us there himself which was very kind!
Company replied
I had the pleasure of speaking with Mohit, I will recommend him! He was professional with me on the phone, knowledgeable, and genuinely dedicated to helping me. Mohit took the time to understand my... See more
Company replied
Excellent service Highly recommend. Guided me through selling a property to completion. Any queries or questions I had were quickly answered. Ensured suitable viewings, which has led to a pain-fr... See more
Company replied
daisy was fantastic to work with throughout the whole process she is always there to answer questions along the way. I would recommend her to anyone. she did an incredible amount of information gath... See more
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Written by the company
Market Square, Cygnet House, TW18 4RH, Staines, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Chancellors - Staines
Just wanted to add our thanks to a great team who found us a buyer. Lucy, Nicola and Marie, thank you for all your effort and hard work, we really appreciated your consultation, liaisions with the buyer and being friendly, keeping us updated on the progress of the sale and also stepping in at the last minute to give the solicitors a nudge to hurrying things along.
Many thanks
Bill and Oksana
Kylie was excellent and prompt in communications, would recommend!

Reply from Chancellors - Staines
More of a trusted advisor rather a another salesmen

Reply from Chancellors - Staines
It has been great experience since arranging the viewing for apartments till the signing off the agreements. Was easy to arrange a date and once we make an offer Chancellors guys pick the details and make it work fast and smoothly. Referencing will be done accurately and fast. They provide good customer support by providing status updates and getting feedback.

Reply from Chancellors - Staines
Owen Nato; committed to helping you every step of the way. Always approachable, very informative. No hesitation in going back to Owen time and time again. Amazing guy! Thanks Owen for your continued support.

Reply from Chancellors - Staines
Friendly and helpful but could be better at keeping in touch

Reply from Chancellors - Staines
I have been very impressed with the ongoing attention and service that we have received from Chancellor's in Staines during the sale of our property. Lucy and her team have been attentive and given us prompt and comprehensive updates on the status and results of viewings and progress in general. Specific thanks to Anna who has made the process palatable with her cheery yet professional approach.
Lucy Parsons from Chancellors,Staines was excellent!
We encountered numerous issues in regards to the conveyancers on all sides and she took it upon herself to get involved and through her hard work and commitment in pushing the chains, we succesfully completed. Lucy was professional and extremely friendly and was avaliable whenever required. A credit to her team and would come back to Chancellors should I sell again!
Nicola has done an excellent job of marketing our house for sale. Her diligent work led to a sale within 10 days. She is an excellent communicator and kept us fully informed. We are very pleased with her support and would recommend her to anyone.
Lucy Parsons in the Staines office has grasped the nettle since she took over the reins and has pushed hard to get my sale completed. She is always very responsive and has maintained close contact throughout.
For a few years I have built up a portfolio but always decided to manage the properties & seek tenants myself.
I approached Chancellors in Staines through a recommendation & thought I’d see what they can offer & if it will be easier for me moving forward.
They were amazing both Owen & Amy in the lettings team couldn’t of been more honest, down to earth & trustworthy.
They found me a tenant in 24 hours which blew my mind & made the whole changeover as comfortable for both myself & the tenant as could possibly be.
Based on this I chose to take out the full managment option so much so I’ve even moved some of my other properties over to them now aswell & will continue to do so moving forward.
Would like to say a huge Thankyou for all there hard work & for being so down to earth.
Would highly recommend them to any landlord or tenant looking to let a property.
Amy Meades had provided excellent customers service. She is friendly and professional toward me when I ask questions. I am very pleased with her service.
Very friendly and professional very easy to talk to also appointments made to suit
I dealt with Nicola for the majority of my sale. I found her to be professional, approachable, friendly and willing to help. Nicola was always on the ball and would always return calls speedily.
I have been extremely impressed by the service I have received from Chancellors so far! Amy has been fantastically professional, charasmatic and really listens to your needs and what you're looking for. As it's my first time looking to rent my own flat after years of saving Amy really look her time to explain the process to me and didn't make me feel silly when I needed to ask for a little more clarirification. Communication has been fantastic, I even got a follow up phone call half an hour before the viewing. Most other agents send a text message so this was a nice touch. Amy is very flexible around my job and understands that I am away day to day so this was great to feel so supported during the initial stages. I also spoke to Owen over the phone who was very friendly and knowledgeable. Great service so far!
I received excellent service from Amy , very helpful quick and efficient. Most grateful. Highly recommended.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.