Chancellors - Sunbury on Thames Reviews 

413
TrustScore 4.5 out of 5

4.4

1 Staines Road West, TW16 7AB Sunbury-On-Thames, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ben and Daisy were absolutely brilliant. They made my experience so straightforward and answered any questions I had at every stage of my application. I want to give my up most gratitude to these guys... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised by the speed and efficiency of the service I received from Chancellors today. Within 10 minutes of walking through the door, all my particulars had been noted and one of the... See more

Company replied

Rated 5 out of 5 stars

Chancellors estate agent’s Sunbury branch in Middlesex recently sold one of our by-to-let flats. The market is not good for sellers at the moment and there were some particularly tricky issues that ma... See more

Company replied

Rated 5 out of 5 stars

I have just sold my house through Chancellors in Sunbury. I would definitely recommend Chancellors to any one considering buying or selling a house. Daniel Short was absolutely excellent in all that h... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 1 Staines Road West, TW16 7AB, Sunbury-On-Thames, United Kingdom

  • 01932 785164

4.4

Excellent

TrustScore 4.5 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(413)

1,571 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Olivia Hitching did a great job showing…

Olivia Hitching did a great job showing me around the property and answered any questions I had .

December 3, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Mr Maliqi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Very professional call and follow up to…

Very professional call and follow up to my initial enquiry

December 1, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Dawn, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Excellent Service

Efficient service, honest with updates and progress. Genuine care for the customer and good knowledge of the area and property. Understood key requirements fully and was able to match these excellently to the property we purchased

August 31, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Mrs Golar, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Thank you Olivia and Chancellors

Had a viewing with Olivia ( Sunbury branch) a few weeks ago and made appointments with multiple agents to view in this area as I am moving up from the south coast trying to cram as much in as possible.

Olivia was great from the start , friendly, polite and professional and made me feel at ease. She told me about the local area and its links into central London and explained in detail the property and current market. She took time to showcase the house did not make me feel rushed in any way as I asked countless questions. Thank you for such a positive experience.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Helping and understanding

Mr. Gary Allen was helpful. Understanding. He explained me the details about the mortage and the houses available as per my budget.

November 15, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Mrs Rosita Fernandes, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Olivia was very professional and let us…

Olivia was very professional and let us look around the property with ease.
She was polite and helpful and made us feel comfortable.

November 5, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Felicity, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Olivia provided me with excellent…

Olivia provided me with excellent customer service and was really calm and helpful

November 7, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Mrs Dsouza, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Becca was very professional and friendly

Becca has been absolutely brilliant in helping getting an appointment in around my busy work schedule. She has kept in touch and called to check if appointment today was still OK. When she showed us around, she was very professional and gave us so much information about the property. We felt very comfortable with her. She answered all our questions too. Definitely helpful to have a great agent who knows her stuff not just someone showing us around and don't say anything.

November 4, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Susan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Our case was handled very…

Our case was handled very professionally. Becca was always available. The gentleman

November 1, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Dr Tang, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Chancellors have been simply brilliant…

Chancellors have been simply brilliant right from the word go. Both Sophie and Vanessa have been thoroughly professional. My special kudos to both and Chancellor's team led by Andrew for bearing with my questions and providing the best of the best they could. I called upon them to put our house on rent which was after a long period which means I had numerous questions of all kind.
Andrew has an astounding knowledge on property renting. He has been immensely helpful in taking safe decision keeping risk & mitigating factors in consideration that may arise due to the current fragile financial situation UK and whole world is gripped in.
My gratitude to entire team for their outstanding support and professional ethics.

November 1, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Thank you for leaving us this great review Mr Ajay Kumar, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Becca Charles great service

Daniel at Chancellors took initiative starting the selling process and then allocated Becca Charles to assist who is absolutely the right person for the job. Becca is curteous, proffessional and holds excellent interpersonal skills. Becca put me at ease and had my interest at heart while organising viewings. Daniel negotiated well also. I highly recommend Becca to those who require excellent service with a human touch. Thank you!

October 28, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Thank you for leaving us this great review Indy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Sales team

Sales team, Becca was so helpful, recommended her and team.!

October 28, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Mr Gurung, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Exceptional service

We are first time buyers and we had the opportunity to view a property at Sunbury. Becca assisted us with this viewing. She was very kind and polite, knowledgeable and displayed great professional. Her communication skills have been absolutely first class. She constantly kept in touch right from the time of answering my call to scheduling the viewing and then the text message to reconfirm the viewing. Becca was very patient and answered all my queries without any hesitation. Many thanks for the advice too.

October 20, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Thank you for leaving us this great review Rosy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Vanessa K - Sunbury

Vanessa has been so wonderful. She's been kind, patient and understanding to my requirements. I loved her non judgmental professional attitude and I cannot thank her enough for giving me my fresh start.

October 20, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Mrs Oliver, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Very Good Experience.

very good experience.

October 19, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Aryen, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Property viewing sunbury

Friendly and professionally conducted property view
From the booking to actual viewing

October 19, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Lino, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Sophie was so lovely and warming and…

Sophie was so lovely and warming and answered all the questions that we needed help with she has been a very big help. So thank you Sophie

October 19, 2022
Chancellors - Sunbury on Thames logo

Reply from Chancellors - Sunbury on Thames

Hi Miss Harmes, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look