Chancellors - Surbiton Reviews 

179
TrustScore 4.5 out of 5

4.7

1-5 St Mark's Hill, KT6 4LH Surbiton, GB


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Rated 5 out of 5 stars

David Airs at Surbiton branch has been a tower of strength during the sale of my flat. Kind helpful extremely understanding. Could not have asked for more from an estate agent. Many thanks 😊

Company replied

Rated 5 out of 5 stars

Estate agent very responsive and helpful to organise a viewing, provide detailed property information and to negotiate the price on our behalf - all at very short notice. Everything you expect and mor... See more

Company replied

Rated 5 out of 5 stars

My 93yr old Dad owned a rental house in Tolworth for 34years. I asked Lucy to provide a valuation on his death, Gordon a rental one & then spoke to Gary about my intentions as I deal with the estate.... See more

Company replied

Rated 5 out of 5 stars

I switched to letting with Chancellors in 2020 and they've been fantastic ever since. Really well organised with an intelligent, switched on and motivated team. Such a breeze to get things done. My ag... See more

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Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

  • 1-5 St Mark's Hill, KT6 4LH, Surbiton, United Kingdom

  • 020 8390 7033

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

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4.7

All reviews

(179)

1,729 reviews in the last 12 months

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Rated 5 out of 5 stars

Megan is a credit to Chancellors in Surbiton!

Although we didn’t end up moving in the end, I would like to give recognition to Megan Dann at the Chancellors Surbiton branch for her excellent customer service. Throughout our experience of looking for a house to rent, Megan was highly professional and we could tell that she genuinely wanted to help us find the right home. Megan is a credit to the company and we hope that she will be able to help us again when the time comes!

September 16, 2021
Rated 5 out of 5 stars

Professional, helpful and approachable

Great to work with Chancellors Surbiton branch. Emily and Martin were professional, very helpful and approachable in moving things forward on the sale of our flat. Communication was good and Emily was very responsive and informative regarding viewings and details of our property in comparison with the wider market.

I found that the central (not Surbiton branch) teams could be a bit slow to progress things and it was a bit unclear who I was supposed to speak to.

Great service overall

September 14, 2021
Rated 5 out of 5 stars

Everything has been handled perfectly…

Everything has been handled perfectly by Megan, she made the stressful process of finding me somewhere to live easy with her professional, knowledgeable approach. Megan has kept me up to date throughout and the whole level of service from start to finish was exceptional.

September 9, 2021
Rated 5 out of 5 stars

New Home

Thank you so much for helping me find the right property! I very much appreciated Megan’s approach. She was very informative and has great and relaxed manners. The viewing were brilliant and all the process really straightforward. I highly recommend without hesitation.

September 8, 2021
Rated 5 out of 5 stars

Our experience has been really positive…

Our experience has been really positive so far, Megan is really friendly and made our visit to the property really good and was also ready for any questions we had to ask. i would really recommend Megan, she is very proffesional and great at her job :)

September 2, 2021
Rated 4 out of 5 stars

Good experience

Good experience. Emily has been great and very organised in following up all the detail and questions related to viewing and then purchasing a property via Chancellors. She has been the most helpful, responsive and lovely to deal with.

August 21, 2021
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Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

I am happy with the service .

I am happy with the service .
Gabriella was very communicative and efficient .

August 19, 2021
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Reply from Chancellors - Surbiton

Thank you Bernard for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

We have visited a house with Megan

We have visited a house with Megan, she was very polite and precise in her answers to all our questions, she obviously knows the property management business quite well ; she also took a video of the property which was of great use for us to be able to memorise the different rooms and show the house to our children. Megan is quick and efficient to reply by phone or email if we have any questions.

July 15, 2021
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Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Megan is always so professional and a…

Megan is always so professional and a joy to talk to. She took care of my property search and got things moving very quickly for me when I found the house I was looking for! Megan has been really helpful managing all of my questions and it’s been a pleasure to work with her.

July 12, 2021
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Reply from Chancellors - Surbiton

Thank you Hannah for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Professionalism

Very friendly and helpful staff . I would thank Samuel Wilkie and Megan Dann who helped me renting a very nice house .

July 7, 2021
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Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 4 out of 5 stars

Megan has been accommodating and…

Megan has been accommodating and professional from the start. Megan took the time to explain things properly to us as this is our first time renting and made sure we understood every step of the process. Thank you for all your help and for making this a pleasant experience.

July 6, 2021
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Reply from Chancellors - Surbiton

Hi Miss Bloomfield, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

We were interested in properties…

We were interested in properties Wimbledon and had a viewing and putting an offer with Emily from Chancellors. We wanted to leave a review because Emily is one of the nicest estate agents we have encountered. She was honest, approachable and very responsive!

July 5, 2021
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Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Sam was very responsive and helpful

Sam was very responsive and helpful and a pleasure to chat to on what we are looking for to get my son on the property ladder . Look forward to working with him going forward

June 18, 2021
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Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

All the team in Chancellors/Surbiton…

All the team in Chancellors/Surbiton particularly Emily Healy and Martin Bull were very supportive and helpful.
They responded to all my quires promptly and found me the proper buyer.
I would certainly recommend them to sell your property as second to none.

June 16, 2021
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Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Good Service

A really great and honest service.

They deliver a prompt service and are very good at following up to make sure the transaction happened.

Martin Bull was especially helpful.

May 26, 2021
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Reply from Chancellors - Surbiton

Hi Damian, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 4 out of 5 stars

Chancellors Surbiton

Chancellors have been very supportive and helpful throughout the process of selling my property. The communication has been excellent and Emily and Martin are incredibly helpful.

The flat took slightly longer that I hoped to sell but it was through no fault of the estate agent and I generally had 2/3 viewings a week.

My only complaint is that the initial estimate was too high and this meant the process was longer than necessary.

May 20, 2021
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Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Best agency

I’ve been dealing with a lot of agents but that one was top of the top ! Always helpful and kind . Best agency so far

May 14, 2021
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Reply from Chancellors - Surbiton

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

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