Chancellors - ThatchamReviews 

635
TrustScore 5 out of 5

4.9

56 Broadway, RG19 3HP Thatcham, GB


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Rated 5 out of 5 stars

Had to move out due to emergency work at my parents house and I was able to move into a flat. Brooke from the Thatcham branch was an absolute diamond and made the move very easy and stress free, I wou... See more

Company replied

Rated 5 out of 5 stars

Great department, very helpful with all the details needed to proceed with renting. Service is good and advice is professional. Would recommend.

Company replied

Rated 5 out of 5 stars

We purchased a property through Chancellors, dealing mainly with Stacy in the Thatcham branch. Stacy was fantastic throughout and kept us informed. Despite us sadly losing the first property we hoped... See more

Company replied

Rated 5 out of 5 stars

Great dealing with Brooke and Lilli-Rose. Easy to communicate with and very prompt in responses. Detailed info provided on time and not too much fuss added into the process. Would like to take t... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.9

Excellent

TrustScore 5 out of 5

635 reviews

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4.9

All reviews

(635)

1,821 reviews in the last 12 months

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Rated 5 out of 5 stars

Great department

Great department, very helpful with all the details needed to proceed with renting. Service is good and advice is professional. Would recommend.

May 1, 2026
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Reply from Chancellors - Thatcham

We appreciate you sharing your positive experience. We are so pleased to hear that you found our department helpful and the service professional for your renting needs.

Rated 5 out of 5 stars

Had to move out due to emergency work…

Had to move out due to emergency work at my parents house and I was able to move into a flat. Brooke from the Thatcham branch was an absolute diamond and made the move very easy and stress free, I would recommend chancellors to anyone moving out they were very helpful and am grateful for their amazing service 😁

May 5, 2026
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Reply from Chancellors - Thatcham

We're happy to hear that the move went smoothly during a difficult time. We appreciate your kind words about our team member and are grateful for your recommendation. Thank you for your amazing feedback.

Rated 5 out of 5 stars

Brooke ful of professionalism

Brooke was very kind and professional. She was very prompt with any request and happy to help. We would like say thank you for your support and kindness. Brooke you are valuable asset at a Chancellor's Thatcham.

March 18, 2026
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Reply from Chancellors - Thatcham

We appreciate you sharing your positive experience! We're so glad to hear that our team member was kind, professional, and helpful. Thank you for your positive feedback.

Rated 4 out of 5 stars

Viewing a bungalow on Barfield Road

Viewing a bungalow on Barfield Road
It was straightforward to make two viewing appointments and our questions at the property were addressed satisfactorily.

March 5, 2026
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Reply from Chancellors - Thatcham

Thank you, Sue, for leaving us this great review. It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback on to the relevant teams. Many thanks

Rated 5 out of 5 stars

Great service

Brooke was fantastic and extremely helpful. We would definitely recommend Chancellors for anyone who is looking for a house move!

February 25, 2026
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Reply from Chancellors - Thatcham

We're happy to hear that you had such a positive experience. It's great to know that our team member was so helpful. Thank you for recommending us!

Rated 5 out of 5 stars

Amazing company very professional and…

Amazing company very professional and great communication especially with Brooke Shepard she went above and beyond and made the move go very smoothly and always kept in contact to arrange viewings etc,would highly recommend thank you so much

February 25, 2026
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Reply from Chancellors - Thatcham

We appreciate you sharing your positive experience! We are so glad to hear that our team member was professional and helpful, making the move smoother for you with great communication. Thank you!

Rated 5 out of 5 stars

We had a great experience with Brooke…

We had a great experience with Brooke from Chancellors who helped us to find our new rental home. Moving house and renting a property is quite a stressful experience but it’s on this occasion everything ran smoothly and was really well managed. Now we are living in the property our experience is that any issues are managed well.

October 31, 2025
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Reply from Chancellors - Thatcham

We're happy to hear that your rental experience was well-managed and smooth. It's great to know that any issues are being handled effectively. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Great dealing with Brooke and…

Great dealing with Brooke and Lilli-Rose.

Easy to communicate with and very prompt in responses. Detailed info provided on time and not too much fuss added into the process.

Would like to take this opportunity to thank you the service provided and hope it stays as consistent as the process before moving into a new property.

January 15, 2026
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

From the moment we met Brooke she was…

From the moment we met Brooke she was confident and professional and was able to answer all the questions we had with ease.

She has responded promptly to all our emails and provided an excellent service throughout our dealings

November 14, 2025
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Brilliant first time renting

It was our first time renting a property and Brooke made the whole experience easy. Whether that was answering a number of questions, giving guidance on next steps and to even finding the perfect property to match our needs.

We defiantly wouldn't be where we are now with out the support. Thank you Brooke!

November 3, 2025
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Reply from Chancellors - Thatcham

We're happy to hear that your first rental experience was made easy with our support. It's great to know we could answer your questions, offer guidance, and find the perfect property for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service, extremely pleasant experience

October 10, 2025
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Reply from Chancellors - Thatcham

We are happy to hear that you had a pleasant experience with our professional service. Thank you for your positive feedback.

Rated 5 out of 5 stars

Brooke was amazing from start to finish…

Brooke was amazing from start to finish - she was very friendly, very responsive and managed to arrange a visit at the only time that worked for us. She also kept us updated and tried to help speeding up the process. Definitely recommend her if you need any help :)

September 19, 2025
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Reply from Chancellors - Thatcham

We appreciate you sharing your positive experience! We are so glad to hear that you were pleased with the support you received and that the visit was arranged to suit your needs.

Rated 5 out of 5 stars

We purchased a property through…

We purchased a property through Chancellors, dealing mainly with Stacy in the Thatcham branch. Stacy was fantastic throughout and kept us informed. Despite us sadly losing the first property we hoped to buy, Stacy managed to help us find something even better the same day and turned around the process super quickly so that we could catch up. We now have our beautiful new home and couldn’t be happier. Thank you Stacy!

August 26, 2025
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Highly recommend Chancellors for first time renters

First time renter with Lettings Manager Brooke Shepherd handling my application.

From when I submitted an application to visiting the property and then gaining the keys to the property, Brooke has provided a great service.

Had a lot of time to answer my questions and ensure I was happy with everything at each stage.

September 10, 2025
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

We recently had the pleasure of viewing…

We recently had the pleasure of viewing two properties with Ben Armstrong from Chancellors, and the experience was excellent from start to finish. Ben was professional, friendly, and very knowledgeable about both the properties and the local area. He took the time to answer all of our questions clearly and made the whole viewing process smooth and stress-free.

What stood out most was his approachable manner and genuine interest in helping us find the right home, rather than just rushing us through. He made us feel comfortable and well looked after throughout.

August 22, 2025
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Brooke has been brilliant

Brooke has been brilliant. She’s friendly, easy to talk to, and always keeping me updated so I never feel out of the loop. Nothing is ever too much trouble, and she made the whole process feel a lot less stressful. Couldn’t have asked for a better experience – thank you, Brooke!

August 14, 2025
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Reply from Chancellors - Thatcham

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

lovely and polite

Brooke was lovely and polite and gave all information clearly.

July 31, 2025
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Although it is early days of the house…

Although it is early days of the house selling process, I am really impressed by the care and attention I have received so far. Everyone in the Thatcham office have always been friendly and helpful. Whenever, I have left a message, I ALWAYS get a return call. They are guiding me through the process step by step and I have never felt like I've asked a silly question. Let's hope this continues throughout the process. Thanks Thatcham team!

July 22, 2025
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Brooke and her team

Brooke and her team

I have been looking for a property over the last month or so with other estate agents but no of them beat the great customer service I had from Brooke from Chancellors. She is a credit to your team and deserves a promotion on her next step in her career. I met with her at a property and she was so lovely and delt with all my needs and guided me all the way with getting a property. She has a Can Do Attitude. Thank you for your help Brooke your a STAR. Mr Wyld

July 10, 2025
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Reply from Chancellors - Thatcham

We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Brook and Chancellors are amazing!

Brooke has been communicative and thoughtful. She's been helpful and really supportive, balancing the needs of all parties concerned. I would recommend Chancellors to anyone.

June 9, 2025
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Reply from Chancellors - Thatcham

We're happy to hear that you had such a positive experience. It's great to know that you found our team member communicative, thoughtful, and supportive. Thank you for recommending us!

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