Chancellors - Thatcham Reviews 

636
TrustScore 5 out of 5

4.9

56 Broadway, RG19 3HP Thatcham, GB


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Rated 5 out of 5 stars

Chancellors thatcham Great service with my purchase and selling Have to mention Ben Armstrong as he went the extra mile to keep me informed and was always at the end of the phone with my queries... See more

Company replied

Rated 5 out of 5 stars

We purchased a property through Chancellors, dealing mainly with Stacy in the Thatcham branch. Stacy was fantastic throughout and kept us informed. Despite us sadly losing the first property we hoped... See more

Company replied

Rated 5 out of 5 stars

We recently had the pleasure of viewing two properties with Ben Armstrong from Chancellors, and the experience was excellent from start to finish. Ben was professional, friendly, and very knowledgea... See more

Company replied

Rated 5 out of 5 stars

I found Amy to be very helpful and informative on our first house viewing. Have since organised a second viewing and Amy has been prompt and concise with all communications leading up to this. Would r... See more

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Company details

  1. Real Estate Agency

Written by the company

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Written by the company

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

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4.9

All reviews

(636)

1,715 reviews in the last 12 months

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Rated 5 out of 5 stars

Brook and Chancellors are amazing!

Brooke has been communicative and thoughtful. She's been helpful and really supportive, balancing the needs of all parties concerned. I would recommend Chancellors to anyone.

June 9, 2025
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Reply from Chancellors - Thatcham

We're happy to hear that you had such a positive experience. It's great to know that you found our team member communicative, thoughtful, and supportive. Thank you for recommending us!

Rated 5 out of 5 stars

Great service

Very professional service from, Brooke.

June 7, 2025
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Reply from Chancellors - Thatcham

Hi Ed, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Brooke was brilliant!

Brooke was brilliant in being proactive in alerting us to the property available and organising a viewing promptly. She was friendly and approachable without being pushy, and we will definitely be wanting to come back to her for support in moving house. Excellent service!

June 7, 2025
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review Molly, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Lauren and the Team at Thatcham have…

Lauren and the Team at Thatcham have been outstanding throughout our process, advising us and keeping in close contact to ensure what would usually be one of the most stressful life events is actually a very enjoyable experience. There communication and updates have been consistent and informative. They have all gone above and beyond but the knowledge Lauren has showcased has helped us navigate what would usually be exhausting issues and put us in contact with other professionals such as Mortgage advisors and Solicitors to ensure we got the best deal and everything went as smooth as possible. We can’t recommend Lauren and the team enough for helping guide us to our forever family home!

April 8, 2025
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Reply from Chancellors - Thatcham

Thank you, Emma, for your wonderful review! We're thrilled to hear that Lauren and the team made your experience enjoyable and stress-free. Your recommendation means a lot to us, and we're glad we could assist you in finding your forever family home. If you ever need anything in the future, don't hesitate to reach out!

Rated 5 out of 5 stars

Great to deal with

Louise has been great to deal with, very personable and professional. The communication has been great with chancellors.

April 7, 2025
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Reply from Chancellors - Thatcham

We are delighted to hear that you had a positive experience with Louise. We strive to provide our clients with the best possible service, and we are thrilled that Louise's professionalism and communication skills have made a positive impact on your experience.

Rated 5 out of 5 stars

Great service

Great communication and liaison with my tenants by Lauren when I wanted to sell my rented property.
Then good pictures and marketing material brought in a lot of interest leading to an early offer.
Hopefully things continue to progress well towards a successful completion.

March 18, 2025
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Reply from Chancellors - Thatcham

Thank you for your kind words. We are thrilled to hear that you were happy with the communication and marketing efforts provided during the sale of your property. We strive to provide our clients with a positive and efficient experience, and we are pleased that Lauren was able to meet your needs. We wish you all the best as you move forward with the sale process.

Rated 5 out of 5 stars

I had a brilliant experience working…

I had a brilliant experience working with Stacy. I explained what I was after, and she quickly sent over a great selection of investment properties that were exactly what I was after. She has great knowledge of the market! She was friendly, proactive, and made the whole process smooth and stress-free. I'm really impressed and look forward to working with her again in the future. Highly recommend her if you're looking for an estate agent who truly gets it right.

March 18, 2025
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Reply from Chancellors - Thatcham

Thank you for your kind words! We are delighted to hear about your positive experience working with Stacy. It's wonderful to know that she was able to understand your needs and provide you with a great selection of investment properties that met your requirements. We appreciate your feedback about her knowledge, friendly demeanor, and proactive approach. We strive to provide excellent service and are thrilled that Stacy was able to make the process smooth and stress-free for you. We look forward to assisting you again in the future.

Rated 4 out of 5 stars

Very professional with good level of…

Very professional with good level of information provided.
Would have given 5 stars if they hadn’t changed my appointment time the day before.

March 7, 2025
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Reply from Chancellors - Thatcham

Thank you Rob for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Rated 5 out of 5 stars

Fantastic Service

I dealt with Ben at Chancellors for the sale of my property and he sold it within a week of being on the market for 10k over the asking price. Very thorough and efficient, he makes it easy to sell your property through Chancellors. I will always recommend Ben to others when looking to sell. Our second property will be going through Ben as well.

January 14, 2025
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Reply from Chancellors - Thatcham

We're thrilled to hear about your wonderful experience selling your property! It sounds like Ben went above and beyond to make the process smooth and successful, exceeding your expectations with a quick sale and a price above asking. We truly appreciate you sharing your positive feedback and highlighting Ben's dedication and efficiency. We're delighted you're planning to work with Ben again for your next property sale, and we look forward to assisting you further in the future. Thank you for choosing us.

Rated 5 out of 5 stars

Good support

Good communication, excellent support, very understanding.

January 14, 2025
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review Ms Sambrook, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

Efficiency was great kept us up to date…

Efficiency was great kept us up to date with the matters involving the sale of our property. Bless they struggled getting hold of us as phones playing up also bad receptions our end but 100% Stacey's kept pursuing and gets results. Highly recommend top marks Stacey.

December 17, 2024
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Reply from Chancellors - Thatcham

Thank you so much for your wonderful review, Norman! We're thrilled to hear that Stacey provided you with exceptional service and kept you updated throughout the sale process. We understand that communication can sometimes be challenging, but we're glad Stacey's persistence paid off. Your recommendation means a lot to us, and we appreciate your kind words. If you need any further assistance in the future, don't hesitate to reach out!

Rated 5 out of 5 stars

Excellent walk through of the property.…

Tracy turned up on time and led us through a very informative viewing. Answered all my questions and a delight to talk to. Really professional.

December 7, 2024
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Reply from Chancellors - Thatcham

Hi Terry, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Excellent communications in marketing…

Excellent communications in marketing of our property

December 5, 2024
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Reply from Chancellors - Thatcham

Thank you Andy for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Very helpful and professional

Ben has been very helpful in assisting with the sale of the property and continues to provide support to make the progression of the sale more comfortable.

December 3, 2024
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Reply from Chancellors - Thatcham

Thank you for leaving us this great review David, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Rated 5 out of 5 stars

First time buyers

As first time buyers, Stacy was really helpful in answering any and all questions we had.

November 23, 2024
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Reply from Chancellors - Thatcham

Hi Miss, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Receive regular updates on viewings and…

Receive regular updates on viewings and current trends.

November 5, 2024
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Reply from Chancellors - Thatcham

Hi Ian, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Rated 5 out of 5 stars

Good explanation of everything

Good explanation of everything

November 4, 2024
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Oli has been very professional and…

Oli has been very professional and helpful throughout the entire viewing process.

November 4, 2024
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Dealing with Sasha was really easy and…

Dealing with Sasha was really easy and nothing was any trouble from day one .
A joy to deal with

November 1, 2024
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Reply from Chancellors - Thatcham

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Rated 5 out of 5 stars

Very good and professional service so…

Very good and professional service so far. Lauren and Stacey have been both really helpful in the process.

October 29, 2024
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Reply from Chancellors - Thatcham

Hi Delyan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

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