Charters Estate Agents Reviews 

11,063
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach. Many people highlight the excellent service, noting the team's efficiency and proactive communication throughout various processes. Reviewers frequently mention quick response times and a smooth user experience, making stressful situations much easier to navigate. However, some customers also noted issues with communication, mentioning difficulties in getting responses to calls and emails, or a lack of follow-up on inquiries. A few other people also felt that processes were not always efficient, experiencing delays in referencing or a lack of arranged viewings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professional, efficient, and personal... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the speed and... See more

User experience

Consumers report positive experiences, highlighting how the process was made straightforward and less... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Holden made everything so simple. She didn't fault in keeping us informed and chasing on our behalf. She has been both professional and friendly. So pleased we chose Charters Estate Agent from... See more

Company replied

Rated 5 out of 5 stars

I have just completed a house purchase with Charters. Stephen has acted as our dedicated contact and has been absolutely fantastic. From day one her introduced himself and provided regular updates a... See more

Company replied

Rated 5 out of 5 stars

Excellent service: professional yet with the personal touch. Charters has helped tremendously. They are on top of things, and timely help has meant no gaps between tenants and all clerical work is up... See more

Company replied

Rated 5 out of 5 stars

We have been renting with Charters (previously Brand Vaughn) for 3 years and genuinely had no problems - always quick and responsive to solve any problems. Oliver Lewis (our property manager) is con... See more

Company replied


Company details

  1. Real Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4.9

All reviews

(11,063)

2,316 reviews in the last 12 months

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Rated 5 out of 5 stars

We found a property and Kirstie from…

We found a property and Kirstie from the Farnham branch assisted us almost instantly. Very professional and the process was very smooth, would highly recommend.

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Advice

I am a landlord and rent my house using Peter Knobbs and Charters as my agent. Today I needed some advice. I called Pete who gave his time freely and talked through the problem. He, as always, was straight speaking and extremely knowledgeable. Experience really counts and he has it. He gave me options going forward as well as saying what he would do and why. I most certainly will be doing what he recommended. Thanks Pete.

July 13, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Wonderful experience with Kirstie at Charters Farnham

Kirstie at the Farnham branch was wonderful in the process of viewing a flat, and helping us to get all our checks and referencing done quickly. She was knowledgeable about the flat and answered any questions we had. She was also very helpful and friendly in all aspects of the process and is a great representative of Charters

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Efficient and Helpful

Charters are the most efficient managing agents I've ever dealt with as a tenant. Parris manages the property I live in. She is knowledgeable and sympathetic and critically. she always responds fast whenever I have a query or some minor repairs . I highly recommend them.

July 1, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Feedback

Stacey was welcoming, helpful and answered any enquiries in a timely mannor. He made my moving experience a lot less stressful than it could have been. Thank you

May 15, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Cannot thank the team enough

Cannot thank the team enough for all their hard work and dedication to helping and supporting my journey of my first purchase. Jo was an absolute superstar and the communication was wonderful. I felt heard, supported and actioned on behalf of so thank you all so much!

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

We completed our house sale in…July 2026

We completed our house sale in Eastleigh on 06/07/26, Although the process was drawn out and took about 5 months from accepting the offer till completion, the guys and girls at Charters were always on the ball, they kept us informed with everything, even during that time in all house sales when it goes quiet while solicitors do their thing, They rang us just to reassure things were progressing. From the start, all the staff were friendly and professional, even if we were passing and called in At Chandlers Ford, Nothing was too much trouble, Yes we paid probably a bit more than elsewhere but they got the job done and matched our house with the buyer. I can't remember names in the CF branch but thank you to each and everyone who dealt with the sale of our home.

July 6, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

An estate agent that values you

We chose Charters to help us sell our house in Chandler's Ford. We did speak to a couple of others first, but from the moment we started talking to them they seemed to genuinely care about us and helping us find the best deal for our property. In the Chandler's Ford branch Jorgia, Cameron, Lydia, Brett and all the other staff we interacted with were at all times friendly, understanding, and offered excellent advice to help us position our property on the market. The impression we got speaking to some other agents was that they prioritised a quick sale for their turnover, where as our house is our most valuable asset Charters were great at positioning us to make the most of that in a difficult time in the market, not pressuring us to accept low offers and giving us up to date advice as the market shifted.
Their reputation and rating on here is well deserved, when selling again I would definitely have them at the top of my list.

July 2, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

I worked with Lucy in Hove....I…

I worked with Lucy in Hove....I realised what a difficult market it would be after an initial foray in the market....I called her at 2.30 and I asked for a quick result, we had a property sorted by 5.00....friendly , efficient, knowledgeable and reassuring...

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

It has great and perfect customer…

It has great and perfect customer service. I will recommend it to everyone.

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Very helpful Zara

Hi! I'm in the process of seeking a new property to rent. And could definitely say that Zara is extremely helpful and pleasant person. She carefully took all the details and offered different options for me immediately. Thank you😊

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Huge help from William Prowse

Huge help from William Prowse - he’s been great on the phone and has made sure that any outstanding jobs have been completed!

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Had a great talk with Zara from…

Had a great talk with Zara from Charters Brighton. She listened to my considerations for potential viewings and was very clear and concise with information given. Very professional with a great attitude!

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Rhian showed us a house in Portsmouth

Rhian showed us a house in Portsmouth. She was very professional, friendly, on time. We are now handling the processing of renting and we hope everything will go through OK.

July 4, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

A massive thank you to Gary Hansford

A massive thank you to Gary Hansford, who was absolutely instrumental in getting us to the finish line. Throughout the entire process, he was proactive, professional, and excellent at keeping both myself and the buyer in the loop. He constantly chased solicitors and pushed the case along to ensure there were no unnecessary delays. It made a stressful time so much easier. It's also the second time I've used Charters Estate agent for the sale of my property, I highly recommended Charters!

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Employee of the month Rhian!

It has been a genuine pleasure to work with Rhian. She has been beyond helpful and kind. She has done her best to find us the perfect home. And would constantly find us new ones that suited us.

July 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

I've had absolutely amazing service…

I've had absolutely amazing service from Kirstie at the Farnham office. My partner and I have been struggling to find somewhere as we were often being brushed off. However, with Kirstie she welcomed us in with open arms plus she and her colleagues made the renting process speedy and easy to understand. Huge thanks to the Farnham and Alton team helping us smoothy move into our new home, highly recommend :)

June 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Outstanding Service from Start to Finish

From my very first enquiry through to passing all of my checks, Nikola has been absolutely outstanding. She responded to every email incredibly quickly, kept me informed throughout the entire process, and always took the time to explain everything clearly and thoroughly. What stood out the most was how reassuring she was whenever I had questions or concerns. Moving home can be stressful, but Nikola's professionalism, communication and attention to detail made the whole experience feel straightforward.

Nikola is an absolute credit to Charters, and I sincerely hope she receives the recognition she deserves for the standard of service she provides. Charters have provided an excellent service from beginning to end, and I wouldn't hesitate to recommend them.

July 9, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

We had a fantastic experience with Michael from Fareham.

We had a viewing with Michael and he was so professional and welcoming. From first contact, to checking our requirements and then arriving on time (well early actually) for our viewing, Michael was a pleasure to work with. We have looked around a number of properties and he was the most thorough and professional agent we have come across.

June 28, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

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