Charters Estate Agents Reviews 

11,068
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach. Many people highlight the excellent service, noting the team's efficiency and proactive communication throughout various processes. Reviewers frequently mention quick response times and a smooth user experience, making stressful situations much easier to navigate. However, some customers also noted issues with communication, mentioning difficulties in getting responses to calls and emails, or a lack of follow-up on inquiries. A few other people also felt that processes were not always efficient, experiencing delays in referencing or a lack of arranged viewings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professional, efficient, and personal... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the speed and... See more

User experience

Consumers report positive experiences, highlighting how the process was made straightforward and less... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Holden made everything so simple. She didn't fault in keeping us informed and chasing on our behalf. She has been both professional and friendly. So pleased we chose Charters Estate Agent from... See more

Company replied

Rated 5 out of 5 stars

I have just completed a house purchase with Charters. Stephen has acted as our dedicated contact and has been absolutely fantastic. From day one her introduced himself and provided regular updates a... See more

Company replied

Rated 5 out of 5 stars

Excellent service: professional yet with the personal touch. Charters has helped tremendously. They are on top of things, and timely help has meant no gaps between tenants and all clerical work is up... See more

Company replied

Rated 5 out of 5 stars

We have been renting with Charters (previously Brand Vaughn) for 3 years and genuinely had no problems - always quick and responsive to solve any problems. Oliver Lewis (our property manager) is con... See more

Company replied


Company details

  1. Real Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4.9

All reviews

(11,068)

2,316 reviews in the last 12 months

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Rated 5 out of 5 stars

Employee of the month Rhian!

It has been a genuine pleasure to work with Rhian. She has been beyond helpful and kind. She has done her best to find us the perfect home. And would constantly find us new ones that suited us.

July 10, 2026
Unprompted review
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We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

I've had absolutely amazing service…

I've had absolutely amazing service from Kirstie at the Farnham office. My partner and I have been struggling to find somewhere as we were often being brushed off. However, with Kirstie she welcomed us in with open arms plus she and her colleagues made the renting process speedy and easy to understand. Huge thanks to the Farnham and Alton team helping us smoothy move into our new home, highly recommend :)

June 10, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Outstanding Service from Start to Finish

From my very first enquiry through to passing all of my checks, Nikola has been absolutely outstanding. She responded to every email incredibly quickly, kept me informed throughout the entire process, and always took the time to explain everything clearly and thoroughly. What stood out the most was how reassuring she was whenever I had questions or concerns. Moving home can be stressful, but Nikola's professionalism, communication and attention to detail made the whole experience feel straightforward.

Nikola is an absolute credit to Charters, and I sincerely hope she receives the recognition she deserves for the standard of service she provides. Charters have provided an excellent service from beginning to end, and I wouldn't hesitate to recommend them.

July 9, 2026
Unprompted review
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We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

We had a fantastic experience with Michael from Fareham.

We had a viewing with Michael and he was so professional and welcoming. From first contact, to checking our requirements and then arriving on time (well early actually) for our viewing, Michael was a pleasure to work with. We have looked around a number of properties and he was the most thorough and professional agent we have come across.

June 28, 2026
Unprompted review
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We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

We couldn’t have asked for a better…

We couldn’t have asked for a better experience with Claire Pearless. From the very beginning, she was incredibly friendly, professional, and supportive. She guided us through every step of the process, explaining the contract, the referencing process, the guarantor requirements, and the initial deposit in a way that was clear and easy to understand.

She was always happy to answer our questions, responded quickly, and made what could have been a stressful process feel straightforward and manageable. Her communication was excellent, and we always felt well informed and supported.

Claire’s kindness, patience, and dedication really stood out, and we truly appreciate everything she did to help us. She made the whole experience smooth from start to finish, and we would highly recommend her to anyone looking for outstanding service. Thank you so much, Claire!

July 9, 2026
Unprompted review
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We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Parris is helpful

Parris is helpful, responsive and reactive. A pleasure to deal with and always reliable and informative.

July 6, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Good experience buying

Charters were the estate agent for the house that I am purchasing. They have handled the process without issue from start to finish. Jo in particular has kept me updated and has been easily reachable and responsive. She helped resolve a particular issue we had with timescales, and overall her management of the matter has made it that little bit less stressful!

July 9, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

I first viewed with charters in Havant…

I first viewed with charters in Havant and Luke and his team have been brilliant never a problem when I needed to view always very happy to help they have been amazing and would highly recommend Luke and his team in the Havant office.
After I had agreed to buy Lisa took over getting the house exchanged she has been brilliant too never too much trouble always willing to help and with her excellent help we actually exchanged contracts today!!! Well done Charters excellent service all round from a very happy buyer !!

July 9, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Charters are very helpful and…

Charters are very helpful and professional. My recent move was made so much easier and nowhere near as stressful as it normally would have been if it wasn’t for Eloise at the Havant branch. Can’t recommend the company and Ella enough!

July 9, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Ella from the northend branch has been…

Ella from the northend branch has been awesome 👌 bubbly helpful and very patient, this hasn't been the easiest of times for myself but Ella has been great.

May 4, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Very professional

Very professional, polite and helpful team. They were understanding, easy to communicate with and handled everything in a kind and respectful way. I really appreciate their support and would happily recommend them ❤️

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Lovely experience renting with charters…

Lovely experience renting with charters as Eloise was a great agent. She is very professional and proactive. Made a usually very stressful process so much easier and less nerve racking.

Thank you very much and well done!

June 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

We had one objective

Went into the housing market with the sole intention of buying one particular house. Charters understood the situation, were quick to get things moving and helped us secure the property we wanted.
Jo the saw the sale and purchase through efficiently and professionally with very regular updates.
A very good experience from start to finish.

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Many thanks to the Charters Team

We have just competed the sale of our old house and the purchase of our new one with the help and guidance of Charters Estate agents.
We would like to thank everyone within the Charters team for all their help and guidance given to us over the last 10 weeks and 4 days until completion.
In particular we would like to thank Dylan Albrighton who started the whole process off and then Jonathan Pinhorne, Luke Blackburn and Lisa Holden who each played an important role in making the sale happen and supporting us professionally through the process.
Thanks to the whole team and I would recommend you to anyone considering a sale or purchase.

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Staff are up and doing with their…

Staff are up and doing with their resposes. Their lines are always open to recieve your calls and answer your questions. Met with Zara today and she was superb. Would really recommend.

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Our experience :)

Our experience has been handled by Eloise and Zoe! They are truly great and have relieved a lot of stress when finding a home. They have made the journey so smooth. The communication is top notch and it’s been amazing to feel so comfortable when it comes to moving in.
I couldn’t recommend them enough:)

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Fast responses and very helpful

William was helping my throughout securing our rental property and he has been so helpful, fast responses, helpful information and just pleasant to talk to in general. Thanks for all your help!

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

Rated 5 out of 5 stars

Very quick with their responses and a…

Very quick with their responses and a very smooth and fast turnover from viewing to signing the contract. Would highly recommend to anyone.

July 8, 2026
Unprompted review
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Reply from Charters Estate Agents

We appreciate you taking the time to review our service, thank you.

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