Charters Estate Agents Reviews 

In every dealing that I have had with this company they say one thing and do another. Considering that their core business is property management, they do not address their own property management issues and they hide behind “it isn’t within my remit”, “ I will look into and come back”, except in most cases they do not. Often hiding behind outsourced contractors who are working under their remit and blaming them. Lack of accountability throughout.

Very good service from Charters estate agents,
Lisa Holden helped me from start to finish and explained every step of the way.

Currently trying to find a place to move to from abroad for work, Molly Howley has been fantastically helpful throughout the process.

The service I received from Darcy was excellent! She was focused, expedient, and courteous. She most definitely has helped to make our apartment hunting experience a pleasant one.
Thank so much Darcy!
Peace,
Tomas

Charters in Fareham took over our tenancy from the previous letting agent due to a merger.
The service we have received from
our property manager Sam has been swift and efficient. We haven’t had much need to contact him but when we have emails have been replied to promptly and issues fixed quickly.
Thank you Sam and Charters for a great service!

We have just sold our property through Charters and also purchased our new home with them, and we couldn't be happier with the service we received.

Gary was absolutely outstanding throughout the entire process. He was always proactive, continually chasing updates and speaking with everyone involved to keep both our sale and purchase moving forward. His communication, dedication, and determination were exceptional, and we genuinely believe we wouldn't have got everything across the line without his hard work.

We are incredibly grateful for all of Gary's help and support during what can be a very stressful process. We would highly recommend Charters to anyone looking to buy or sell a property, and we would especially recommend Gary. He is a total credit to the Charters team.

Thank you, Gary, for everything!

Really happy with the service and support from Kirstie in the Farnham office. We had been looking for a property for some time and she was really proactive in helping us find a property that ticked the boxes.

Today I tried to view two properties with charters southampton, i am off for two days and could do anytime. Unfortunately Charters could not fit me in anytime this week or over the weekend. I have booked viewings with other agents and am seeing some flats on the same day.
I would have to say Charters seems very under staffed and unprofessional, if you are looking to sell a property no point in going to Charters as they have no staff to show the properties.

From initial contact to going live the experience was excellent. Team communicate very well and they are very organised. The Photos were done by excellent photographer, the brochure was well thought out and beautifully written.

Having seen a property that Charters in Hove is selling I have tried to have a viewing and to make an offer. Their communication has been disappointing compared to other agents

Thank you to the team, especially to Jo Goddard who has kept us informed throughout our purchase. She is professional and responsive. Her communication has been excellent, calling us regularly with updates which has helped considerably and can't thank her enough for this.

I really appreciate her support and would happily recommend.

Professional Service and sale handled swiftly and kept up to date of any changes by Gary Hansford in the Sales Progession department, who showed his expertise in handling negotiations to push the sale forward.
Very pleased with the service. Highly recommended.

Super service from Kirsty Adams - brochure well worded and the pictures are excellent.
A great start to our journey with Charters.

Given that there have been a lot of changes afoot in the agency that is now Charters (I think back the days of Brand Vaughan and what came after) it was good to have Claire in her new role (I remember her well from her role in accounts) especially as there have been also changes in the relationship between landlord and tenant that we are all still getting used to.
After an initial disappointment with a potential tenant not having the required references, I was pleasantly surprised when Claire came up with a new tenant almost immediately.
Without tempting fate, i am hoping that I won't be having a lot of communication in the immediate future, that is, until the next time a future tenant is required!

Stacey was excellent and despite a challenging market he and the team at fareham sold my house and managed the process well keeping me informed at every stage.

Excellent service, such a friendly team. Would highly recommend

Zara helped us greatly in our rush of booking consecutive viewings in the Brighton area and we’re looking forward to call her again if our search continues now or in the future! Great communication and patiance!

Sue at the worthing branch is fantastic! As a first time landlord it can be a bit overwhelming, however her assistance and guidance when dealing with maintenance issues is above and beyond!

Had such a lovely experience with Darcey in the Hove office, new to Vieiwng houses and how it works and instead of brushing me off, she explained everything and even added information I wasn’t aware off! A very kind lady and highly recommended if you’re a bit unsure as she doesn’t make asking questions feel silly!

Thankyou Darcey!!!!

Georgia in Worthing is out property manager and she’s very responsive! I always know I can go into the office and talk to her and she’ll make time for us!