Chaseeyecare Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, welcoming, and professional, ensuring a comfortable experience. The service is frequently described as excellent, efficient, and thorough, with many appreciating the detailed explanations and personalized care from the dedicated team. Many customers have been loyal for years, trusting the company for consistent high-quality care, including thorough examinations that sometimes identify underlying health conditions. This welcoming atmosphere and personalized approach make people feel well looked after, with some reviewers noting a '5-star service'.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as 5-star, excellent, and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very nice experience and desk staff are super lovely. Always friendly and willing to talk. Appointment wait time never takes long and isn’t very busy usually. The consultant Mr Puri I see is very calm... See more

Company replied

Rated 5 out of 5 stars

Whole family comes here (three generations) come to ChaseEye Care and have felt very happy with the services provided to us especially because one has very bad hay fever and has helped with his eyes.... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming to chase eye care since I was a child back in school they helped me with my dyslexia and have been fab ever since. Really helpful staff thank you to Mr Puri for helping with me life’s... See more

Company replied

Rated 5 out of 5 stars

Brilliant service with Mr Shakeel Puri and his team. Always go above and beyond for myself and family, with the best of care they can provide over the past 10 years. Making sure we are always looked a... See more

Company replied


Company details

  1. Optician

Written by the company

"NOW ACCEPTING NEW NHS PATIENTS Family Eye care Specialists. Services For all the Family of all age groups under one roof, best opticians, Trusted Independent practice, We have over 100 Years Experience, making us the longest established opticians in Cannock, founded in 1906, with Very Friendly and knowledgeable staff. Many Unique and Bespoke Services only available here e.g. Onsite Factory/ Lab with 1 Hour Service available, minor repairs, we accept prescriptions/frames from other Opticians. We care about you, not a number and our service isn’t rushed. Ladies Fashion, affordable glasses. Children Eye test, Opticians in Cannock Visual Dyslexia Exams Eye Scans OCT, Contact Lenses Designer frames, Designer Sun Glasses Home Visits Emergency App"


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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No recent history of asking for reviews

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4.9

All reviews

(190)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been coming since I was a child..

I've been coming since I was a child and I've found it to be an excellent environment. Everyone is very nice and friendly. These glasses did aid me in passing my driving test and have helped throughout university. I would definetly recommend it to others. Thank you to Mr Puri and his team!

January 5, 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful review! We're thrilled to have been able to serve you since childhood and are so glad to hear you've always had a positive experience with us. Our team truly appreciates your kind words, and we're grateful for your recommendation. We look forward to continuing to provide excellent care for you and your loved ones for many years to come!

Rated 5 out of 5 stars

Been coming here for a while and the…

Been coming here for a while and the service is great! I’m usually anxious for eye tests but the consultant shakeel puri makes sure it’s comfortable and calming. I recommend anyone to use this opticians as there choice of eyewear and eye tests! Thank you to mr puri and his team.

January 5, 2026
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words and continued support! We’re delighted to hear that you’ve had such a positive experience with us. Helping our patients feel calm and comfortable especially during eye exams is very important to us, and we’re so pleased to know that Mr Puri and the team have made a difference for you.

Your recommendation truly means a lot, and we look forward to welcoming you again soon.

Rated 5 out of 5 stars

Been coming here since I was in school

Been coming here since I was in school. Massively helped with day to day life, made seeing so much better! Now planning on being a professional law maker, thankyou for all the support and care by MR.Puri and his team for helping me to achieve my dreams, I would strongly recommend to friends and family

December 29, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for these incredibly kind and heartfelt words. It truly means the world to us to know that our care has made such a positive difference in your life. Being part of your journey from your school days to now, as you plan such an inspiring future as a professional, is something we’re genuinely proud of.

Entire team at Chase eyecare are deeply touched by your trust and support over the years. Hearing that we’ve played even a small role in helping you move closer to your dreams is exactly why we do what we do.

We wish you every success in the exciting path ahead and thank you sincerely for your recommendation to friends and family. Please remember, we’ll always be here for you whenever you need us.

Rated 5 out of 5 stars

Very good with my self and kids would…

Very good with my self and kids would recommend to family’s off all ages kids are happy to come here eye test to be on point all the time thank you to chase eye care and Mr Puri for looking after me and my family so well

December 17, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your incredibly kind and heartfelt words. It truly means the world to us to know that you and your children felt so well looked after. Hearing that your kids are happy to come in for their eye tests is especially touching that’s exactly the kind of comfortable, positive experience we always hope to create for families of all ages.

Your trust and recommendation to other families is something we never take for granted. Mr Puri and the entire team at Chase Eye Care are deeply grateful for your appreciation, and it’s a real privilege to care for you and your family. Thank you for choosing us and for being part of our community we look forward to seeing you all again and continuing to look after your eye health for many years to come.

Rated 5 out of 5 stars

Very nice experience and desk staff are…

Very nice experience and desk staff are super lovely. Always friendly and willing to talk. Appointment wait time never takes long and isn’t very busy usually. The consultant Mr Puri I see is very calm and patient also very good at his job. Would highly recommend coming here and is fully worth it for the price. The eye test is wonderful and doesn’t take to long as well as being explained too. Super good at contacting when appointments are due. Highly recommend to everyone

December 13, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for taking the time to share such a thoughtful and detailed review. Reading your words truly made our day.

We’re so pleased to hear that your experience with us has been such a positive one, from the moment you’re welcomed by our front desk team to your time in the consulting room. Our staff genuinely love getting to know our patients, so it means a lot to know you feel that warmth, friendliness, and willingness to chat every time you visit.

Knowing that you appreciate our short waiting times and calm atmosphere reassures us that our efforts to make appointments smooth and stress free are making a real difference. Your kind comments about your consultant being calm, patient, and thorough are especially appreciated we believe taking the time to explain everything clearly is just as important as the eye exam itself.

We’re also delighted that you feel the service is fully worth the price and that our reminders help keep your eye care on track. Thank you for your trust, your recommendation, and your support. It truly means the world to us, and we look forward to welcoming you back and continuing to care for your eyes for many years to come.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Profesional service from Mr Puri and his team. I recommend to all families.Made difference to my son's life

December 10, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing such a meaningful review. Your kind words truly touch our hearts.

We are delighted to hear that you found our team friendly and our service professional, and we’re especially grateful for your trust in Chase Eyecare team. Knowing that our care has made a genuine difference to your son’s life is incredibly powerful and reminds us why we do what we do every single day.

Caring for families, and especially children, is something we take very seriously. We always strive to create a safe, supportive, and reassuring environment where both parents and children feel listened to and understood. Hearing that your experience had such a positive impact means more to us than we can express.

Thank you for recommending us to other families and for allowing us to be part of your son’s journey. We are truly honoured to have cared for him and look forward to continuing to support your family’s eye care for many years to come.

Rated 5 out of 5 stars

Absolutely brilliant with children

Absolutely brilliant with children, always makes them feel welcomed, my kids Absolutely love coming to this opticians.
Thank you to MR Puri and his team for looking after my family, I've been to many different opticians throughout cannock/hednesford but this one is by far the best.

December 2, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing this, your words genuinely mean the world to us.
Knowing that your children feel happy, safe, and excited to come through our doors is the greatest compliment we could ever receive. At Chase Eyecare, we believe eye care is about more than check up, it’s about trust, comfort, and treating every family as if they were our own. Mr. Puri and the entire team are truly touched by your kindness. Hearing that we’ve made a difference for your family is exactly why we do what we do.
We always say to everyone, if you’re looking for an opticians where your little ones are cared for with patience, warmth, and genuine love and where every member of your family is welcomed with open arms we would be honoured to look after you too.

Rated 5 out of 5 stars

Always come to Chase eye care

Always come to Chase eye care , Staff are really welcoming from the time you walk in . Examinations are really professional and pain free . I would highly recommend the Chase eye care for anyone.Thank you to Mr Puri and his team for looking after me.

December 2, 2025
Unprompted review
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Reply from Chaseeyecare

We’re incredibly grateful that you choose to come to Chase Eye Care, and hearing that you feel welcomed and well looked after from the moment you walk in is exactly what we hope for every patient. Knowing that your examinations felt professional and comfortable is the highest compliment we could receive.

Mr. Puri and our entire team are genuinely touched by your kind words. Thank you for putting your trust in us and for recommending us so warmly it’s patients like you who make our work so rewarding.

We look forward to taking care of you for many years to come

Rated 5 out of 5 stars

I had a great experience at Chase…

I had a great experience at Chase Eyecare. The staff were friendly, welcoming, and easy to talk to. The service was efficient, professional, and clearly explained from start to finish. I felt well looked after the whole time.

A massive thank you to Mr. Puri and his team for their dedication in helping me to see better.

I’d happily recommend them to anyone looking for reliable eye care.

December 1, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you for sharing such a thoughtful review! We’re delighted to hear that your experience at Chase Eyecare was positive from start to finish. Our team works hard to provide a welcoming atmosphere, clear communication, and thorough care, so it’s wonderful to know you felt well looked after throughout your visit.
Mr. Puri and the entire team truly appreciate your kind words and trust in our service. Thank you again for your recommendation it means a lot to us. We look forward to supporting your eye care needs in the future!

Rated 5 out of 5 stars

I’ve been coming to chase eye care…

I’ve been coming to chase eye care since I was a child back in school they helped me with my dyslexia and have been fab ever since. Really helpful staff thank you to Mr Puri for helping with me life’s achievements highly recommend for people who have neurodiverse and dyslexia patients they offer drinks and sweets while your waiting to be seen. 5 stars to everyone

December 1, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful review! It means a great deal to our whole team that you’ve been with us since childhood and continue to trust Chase Eye Care with your vision and wellbeing. We’re especially proud to hear that our support with your dyslexia and neurodiverse needs has made a positive difference over the years.

Mr. Puri and the team truly appreciate your kind words. We always aim to create a comfortable, welcoming environment for every patient, and we’re glad the little touches like drinks and sweets help make your visits enjoyable.

Thank you again for your continued support and for recommending us so highly.

Rated 5 out of 5 stars

Whole family comes here (three…

Whole family comes here (three generations) come to ChaseEye Care and have felt very happy with the services provided to us especially because one has very bad hay fever and has helped with his eyes. Would recommend coming here. The staff are very nice and helpful throughout the entire process as well. Would highly recommend for families. Thank you to Mr Puri and his team

November 29, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing this lovely review it means the world to us that three generations of your family trust Chase Eyecare with their vision.
We’re especially glad to hear that we’ve been able to help with the hay fever related eye issues supporting our patient's comfort and wellbeing is exactly why we do what we do. And your kind words about our team truly brighten our day.
At Chase Eyecare, we’re proud to offer the kind of care where every family feels truly supported, listened to and looked after from start to finish.
We provide bespoke eye care for all ages from children to grandparents with patient, friendly and personalised attention at every visit.

We’d be honoured to continue caring for you and your family for many years to come.

Rated 5 out of 5 stars

My family has been using MR Puri & his…

My family has been using MR Puri & his team for a long time and I would highly recommend, in times of need they are always on hand to support.

November 29, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words and for trusting Chase Eyecare team over the years. It means a great deal to us to know that your family feels supported, especially during times of need that’s exactly the standard of care we aim to provide for every patient.
At Chase Eyecare, we pride ourselves on being there when it matters most, offering thorough, personalised eye care for children, adults and families alike.

Rated 5 out of 5 stars

Been coming here nearly 10 years and I…

Been coming here nearly 10 years and I find the service and the eye examination to be of a high standard. I feel relaxed and calm not under any pressure at all . They explain things to me that I appreciate thank you mr Puri and his team highly recommended

November 24, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your lovely words and for trusting us for nearly 10 years! We’re really glad to hear that you feel relaxed and well looked after during your visits. Mr Puri and the whole team truly appreciate your recommendation it means a lot to us. Looking forward to seeing you again!

Rated 5 out of 5 stars

ame here for an emergency appointment…

ame here for an emergency appointment Was brilliant great experience lovely people felt comfortable and relaxed explained well to what was wrong. Very helpful will recommend to family and friends . Thank you to Mr Puri and his team

November 22, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing this truly heartfelt review. We’re so glad we could be there for you during your emergency appointment and even happier to hear that you felt comfortable, relaxed, and well cared for throughout your visit.

Knowing that everything was explained clearly and that you had such a positive experience means a great deal to Mr. Puri and the entire team. Your trust especially in a moment of urgency is something we never take for granted.

Thank you for your kind recommendation to family and friends. We’re always here for you whenever you need us.

Rated 5 out of 5 stars

My daughter is autistic and I have…

My daughter is autistic and I have never been anywhere she has felt this happy and comfortable. The optician was amazing with her which meant she talked to him with ease when she is normally mute with new people. It made me cry! Only had to wait a week for the glasses and the assistant Louise was also amazing with her as she picked her glasses. I can t recommend this optician enough. An incredible service from start to finish and we got a visual dyslexia text for a much more reasonable price than anywhere else.

November 22, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing this truly heartfelt review. Your words touched all of us deeply. It means more than we can express to know that your daughter felt happy, comfortable, and safe during her visit that is exactly the kind of experience we hope every person who walks through our doors will have.

Hearing that she was able to connect and communicate with ease is incredibly special, and we’re honoured to have been part of that moment. We’re also so glad Louise could make choosing her glasses a positive and enjoyable experience.

Coming from you, as an education professional, your praise carries an extra layer of meaning for us. Your understanding of children’s needs and the care you show makes your feedback even more special.

Thank you for trusting us with your daughter’s care and for recommending us so wholeheartedly. We’re truly grateful, and we’ll always be here to support both of you with warmth, patience, and understanding.

Rated 5 out of 5 stars

I have been coming here since I was in…

I have been coming here since I was in school, excellent service and very good staff. They do the best eye examination and are very welcoming. Great choice of frames and affordable prices.
Highly recommended to everyone

November 18, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing this beautiful review. It truly means the world to us that you’ve been coming here since your school days — growing with you over the years has been such an honour. Knowing that you feel cared for, welcomed, and confident in the quality of our eye examinations is exactly why we do what we do.

Your kind words about our team, our frames, and our service touch us deeply. Thank you for trusting us, for sticking with us, and for recommending us so warmly. We’re grateful for you, and we’ll always be here to look after your eyes with the same care and dedication

Rated 5 out of 5 stars

Great opticians never too busy so great…

Great opticians never too busy so great for any autistic people like myself always get welcomed and greeted in warmly manner always someone around with a smile happy to help you!

November 12, 2025
Unprompted review
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Reply from Chaseeyecare

Your sweet review is appreciated by all the team, thank you.
Please let us serve your friends and family if they need any assistance from us with regards to their eye care, as we are family eyecare specialists, assisting all age groups in the community.

Rated 5 out of 5 stars

Amazing staff!!

Amazing staff!!! As a family we have been coming for years and wouldn’t go anywhere else for our eye examinations.as a precious nhs employee I highly recommend this practice.

November 3, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you from the bottom of our hearts for such a beautiful review. It truly means the world to us to know that you and your family have trusted us with your eye care over the years. Hearing your kind words and recommendation especially coming from an NHS employee is incredibly touching. We’re so grateful for your continued support and loyalty, and it’s always a pleasure to look after you and your family

Rated 5 out of 5 stars

After having an emergency appointment…

After having an emergency appointment with these opticians. I found them all very helpful and they made me feel at ease. The service was second to none. Everything was explained fully and it was not rushed. I would definitely recommend them even to the extent as I will now change my Eyecare to this provider in future

November 1, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing such a heartfelt review. We’re truly touched by your kind words and so glad we could be there for you when you needed us. It’s wonderful to hear that you felt comfortable, cared for, and fully informed throughout your visit—that’s exactly what we strive for with every patient. Knowing that you’ve chosen to trust us with your future eye care means the world to our whole team. We look forward to looking after you again and being part of your ongoing eye health journey.

Rated 5 out of 5 stars

It’s a pleasure to have this business…

It’s a pleasure to have this business to look after my eye health. Everyone is so professional.i would definitely recommend to friends and family.

September 2, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words, We're truly honoured to be your trusted choice for eye care. Our team is passionate about providing professional, personalised service to every patient, and it's wonderful to know you felt that during your visit.

Your recommendation means the world to us, it’s the highest compliment we can receive! as you know we provide expert eye care in a warm and welcoming environment, we’d love to help you and your loved ones see the world more clearly.

We look forward to seeing you (and your friends and family!) again soon!

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