Chaseeyecare Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, welcoming, and exceptionally helpful, making interactions pleasant and comfortable. Many people highlight the professional and efficient service, noting clear explanations and a thorough approach to eye examinations. Reviewers particularly appreciate the care provided for children and neurodiverse individuals, ensuring a calm and stress-free experience. The overall sentiment indicates a highly positive and consistent experience across all aspects of the service. People frequently recommend the company to friends and family, often citing long-term satisfaction and trust.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service, consistently reporting 5-star experiences and expressing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very nice experience and desk staff are super lovely. Always friendly and willing to talk. Appointment wait time never takes long and isn’t very busy usually. The consultant Mr Puri I see is very calm... See more

Company replied

Rated 5 out of 5 stars

Whole family comes here (three generations) come to ChaseEye Care and have felt very happy with the services provided to us especially because one has very bad hay fever and has helped with his eyes.... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming to chase eye care since I was a child back in school they helped me with my dyslexia and have been fab ever since. Really helpful staff thank you to Mr Puri for helping with me life’s... See more

Company replied

Rated 5 out of 5 stars

Brilliant service with Mr Shakeel Puri and his team. Always go above and beyond for myself and family, with the best of care they can provide over the past 10 years. Making sure we are always looked a... See more

Company replied


Company details

  1. Optician

Written by the company

"NOW ACCEPTING NEW NHS PATIENTS Family Eye care Specialists. Services For all the Family of all age groups under one roof, best opticians, Trusted Independent practice, We have over 100 Years Experience, making us the longest established opticians in Cannock, founded in 1906, with Very Friendly and knowledgeable staff. Many Unique and Bespoke Services only available here e.g. Onsite Factory/ Lab with 1 Hour Service available, minor repairs, we accept prescriptions/frames from other Opticians. We care about you, not a number and our service isn’t rushed. Ladies Fashion, affordable glasses. Children Eye test, Opticians in Cannock Visual Dyslexia Exams Eye Scans OCT, Contact Lenses Designer frames, Designer Sun Glasses Home Visits Emergency App"


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(190)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Since coming here we have been looked…

Since coming here we have been looked after very well Very pleasant staff, Excellent eye examination and caring service by Mr Puri and his team. I would recommend Chase Eyecare to my friends and family. FIVE star service

January 18, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind review and for sharing your experience! We’re delighted to hear that you’ve been well looked after and that you found our staff pleasant and the service excellent. Mr. Puri and the entire team are committed to providing the best care possible, and it’s wonderful to know that it shows. Your recommendation means the world to us — we look forward to seeing you again soon!

Rated 5 out of 5 stars

Absolutely brilliant with children

Absolutely brilliant with children, always makes them feel welcomed, my kids Absolutely love coming to this opticians.

January 2, 2025
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful review! We’re thrilled to hear that your children feel welcomed and enjoy their visits with us. Making sure kids have a comfortable and positive experience is always our top priority. We truly appreciate your kind words and look forward to seeing you and your family again soon.

Rated 5 out of 5 stars

Highly professional eye care practice

My mum has been a patient of this practice for many years. After speaking to the lovely lady yesterday, we popped in today for a quick review as Mum was having problems. She was so kind and patient explained everything and we've left happy. Couldn't recommend this practice more❤️

December 18, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for sharing such a heartfelt review. It’s wonderful to hear that your mum has been a valued patient for many years, and we’re so glad we could assist her during your recent visit.
Our team strives to provide kind and patient care, and it’s fantastic to know that your experience reflected this. Your recommendation means the world to us, and we’re delighted that you both left happy and reassured.

Rated 5 out of 5 stars

Mr Shakeel Puri really professional …

Mr Shakeel Puri really professional consultant would highly recommend he is fantastic with my son who is 9 years old, we have been coming here since my son was around 4years old, and he always makes him feel comfortable and relaxed. We recommend to all friends and family. The girls on the desk are friendly and very welcoming

December 14, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words and glowing review! We’re delighted to hear that Mr. Shakeel Puri has made such a positive impression and that your son feels comfortable and relaxed during his visits. It’s always a pleasure to see familiar faces over the years, and we truly appreciate your trust and recommendations to friends and family. We’re also thrilled that our front desk team continues to provide a friendly and welcoming experience. We look forward to seeing you at your next appointment!

Rated 5 out of 5 stars

Chase eye care is amazing

Chase eye care is amazing, my children and I have always had excellent care.

December 14, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your lovely feedback! We’re so pleased to hear that you and your children have had such positive experiences with Chase Eyecare. Providing excellent care for families is at the heart of what we do, and it means a lot to know we’ve been able to meet your expectations.

We’re grateful for your trust and look forward to continuing to care for you and your family in the future. If there’s ever anything you need, please don’t hesitate to reach out

Rated 1 out of 5 stars

Far too expensive l'm going elsewhere…

Far too expensive l'm going elsewhere and people not friendly

December 2, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your feedback. We’ve reviewed your comments and are unable to find a record of your visit to our practice. We strive to provide excellent care and a welcoming environment for all our patients, and we’re sorry to hear about your experience, even if it may have occurred elsewhere.

If there’s been a misunderstanding, we’d be happy to assist or address any concerns you may have directly. Please feel free to contact us at so we can help.

Rated 5 out of 5 stars

My appointment was bumped to the same…

My appointment was bumped to the same day when Mr Puri and his team saw I needed help. He went above and beyond to make sure I was cared for including hospital referral, helping me more than my GP. If you want to be looked after Chase Eyecare should be your optician.

December 3, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that Mr. Puri and our team could assist you when you needed help the most. Providing prompt and compassionate care is at the heart of what we do, and we’re so glad we could support you with your needs. Your recommendation means the world to us, and we’re honoured to be your chosen opticians. Please don’t hesitate to reach out if you ever need assistance in the future – we’re here for you!

Rated 5 out of 5 stars

Great service!

just now
New
Weve been using Chase Eyecare for a few years now. The service is excellent and the staff are always super helpful & friendly. A few times theyve pulled out all the stops when weve been in a hurry. Highly recommended.

November 30, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you've been happy with our service over the years and that our team has been able to assist you, even in a pinch.

Your recommendation means the world to us, and we’re grateful for your continued trust in Chase Eyecare. If there’s ever anything more we can do to help, don’t hesitate to reach out.

We look forward to seeing you again soon!

Rated 5 out of 5 stars

Since coming to chace eye care it has…

Since coming to chace eye care it has made a difference to my life. The staff on the front desk are welcoming and friendly. I would strongly recommend them to anyone who is looking for an consultant mr puri is very good and the eye test is nice and relaxing

November 11, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words and thoughtful review! We’re delighted to hear that your experience at Chace Eye Care has made such a positive difference in your life. Our team strives to provide a welcoming and relaxing environment, and it’s wonderful to know that you found our service helpful.
Mr. Puri and the rest of the team truly appreciate your recommendation. If there’s ever anything more we can do for you, please don’t hesitate to let us know!

Rated 5 out of 5 stars

Great service from Mr Puri and all the…

Great service from Mr Puri and all the staff made my kids appointments great and enjoyable.

November 2, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your kind words! We’re so pleased to hear that Mr. Puri and the team made your children’s appointments enjoyable. Creating a positive and comfortable experience for our younger patients is always a top priority. If there’s anything else we can do, don’t hesitate to let us know. We look forward to seeing you all again!

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. Great advice and never “salesy”, I came away confident and very happy with the service. Would definitely recommend.

October 29, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your lovely feedback! We're delighted to hear that you had a positive experience and felt confident with our service. Providing professional, friendly, and pressure-free advice is always our goal, so it’s great to know we hit the mark for you. If we can be of any assistance, don’t hesitate to get in touch – we’re always here to help!

Rated 5 out of 5 stars

Me and my daughter have visited Chase…

Me and my daughter have visited Chase Eye Care for some time, and we are always treated with outstanding care. The staff is incredibly friendly, and the eye exams are straightforward and comfortable. Mr. Shakeel Puri, in particular, is exceptionally sincere; he puts you at ease and goes above and beyond to explain everything in detail. I would highly recommend Chase Eye Care are very family-friendly, and the welcoming atmosphere, complete with coffee, biscuits, and treats, makes each visit a pleasure. A truly professional and warm experience.

October 26, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful review! We're thrilled to hear that you and your daughter have had such positive experiences with us at Chase Eye Care. It’s always our goal to provide a comfortable, welcoming, and family-friendly environment, and it’s great to know that the coffee, treats, and friendly atmosphere have made each visit enjoyable. We’re especially glad to hear that Mr. Shakeel Puri’s care and detailed approach have put you at ease and helped you feel informed. Thank you for trusting us with your eye care, and for your kind recommendation! We look forward to seeing you and your family again soon.

Rated 5 out of 5 stars

Brilliant service

I have been using Chase Eyecare for a few years now. Mr Puri is so lovely puts you at ease straight away and very professional. He takes time to explain things to you and there is never any rush with an eye test.
I also had a problem with an irritation in one eye they fitted me in to see Mr Puri who found the problem and removed 2 eyelashes that were curling into my eye brilliant service.
The ladies are so helpful when choosing frames especially Louise so very patient.
I would 100 per cent recommend Mr Puri and his team they are the best opticians I have ever been to

September 25, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing such a detailed and heartfelt review! We’re delighted to hear that you’ve had positive experiences with Mr. Puri and our team over the years. Providing thorough, unrushed eye exams and attentive care is very important to us, and we're so glad Mr. Puri could quickly address the irritation you experienced. It’s also wonderful to know that Louise and the rest of the team made choosing frames a smooth and enjoyable process for you. Your 100 percent recommendation truly means the world to us, and we’re grateful to have earned your trust as your go-to opticians. Thank you again, and we look forward to continuing to serve you!

Rated 5 out of 5 stars

I’ve been coming here for the last 10…

I’ve been coming here for the last 10 years with my daughters. Highly recommend their services. Excellent service from the ladies offering advice on frames and thorough eye examination from Mr Puri. My daughters are looked after very well and have gained confidence in wearing them every day. I would recommend to all families and friends. Very welcoming thank you chase eye care team.

October 14, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words and for being a loyal part of the Chase Eye Care family for the past decade! It’s truly rewarding to hear that our team has been able to provide you and your daughters with the support and care you need. We're especially glad to know your daughters feel confident and comfortable in their glasses, and that we've been able to put your neurodiverse child at ease – that means a lot to us. Your recommendation to families and friends is the highest compliment we could receive. Thank you again, and we look forward to caring for you all for many more years to come!

Rated 5 out of 5 stars

Since I come to Chase Eyecare

Since I come to Chase Eyecare, they are very good at looking after you. I recommend them to families and friends. I give them 5 Stars for Brilliant eye examinations, excellent Offordable prices and great customer service. Thank you Mr Puri and his team.

September 30, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with us at Chase Eyecare. It’s great to know that our eye examinations, affordable prices, and customer service have made a difference for you. Your 5-star recommendation means a lot to Mr. Puri and the entire team. We look forward to continuing to care for you, your family, and friends in the future!

Rated 5 out of 5 stars

Recommended to me

Recommended to me, pleasant experience with sociable staff that create a friendly environment. Would recommend to families.

September 25, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience with our team and enjoyed the friendly atmosphere.
We truly appreciate your recommendation, especially to families, and look forward to welcoming you back again soon!

Rated 5 out of 5 stars

I have been coming here for 33 years I…

I have been coming here for 33 years I also bring my 3 boys here, I have the best welcoming service each and every time the best eye examination and the lady’s on the desk are extremely helpful with my children all of the team go above and beyond to help I would recommend these people to any family thank you to mr Puri and his team for all their help.

September 21, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your incredible loyalty and kind words over the past 33 years! It’s truly an honour to care for both you and your boys. We're thrilled to hear that our team, from the front desk to the examination room, consistently provides a welcoming and supportive experience. Your recommendation means the world to us, and we’re grateful for your trust in Mr. Puri and the whole team.

Thank you again, and we look forward to continuing to care for your family for many years to come!

Rated 5 out of 5 stars

I have been coming here with my son for…

I have been coming here with my son for many years now for his regular eye test, the staff are friendly and helpful I can’t fault them. Highly recommended this opticians

September 14, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful feedback! We’re delighted to hear that both you and your son have had positive experiences with us over the years. It’s our goal to make every visit as comfortable and thorough as possible, and your kind words mean a lot to the whole team.
We’re truly grateful for your recommendation and your continued trust in our care.
We look forward to serving you and your family for many more years!

Rated 5 out of 5 stars

Relaxed environment

Have used Chase Eyecare for my last two eye tests. Also bring my children. Always makes us feel relaxed. Very good with the children. Staff are lovely too

September 7, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your lovely review! We're so glad to hear that you and your children feel relaxed and well cared for during your visits. It’s wonderful to know that our team makes your experience enjoyable, especially for the little ones. We truly appreciate your trust and look forward to seeing you again!

Rated 5 out of 5 stars

I have been coming to chase eye care…

I have been coming to chase eye care since I was a young child and now my children and grandchildren come and would recommend to any families thank you chase eye care team for your fantastic service to my self and family and 1was sent for hospital treatment and with the treatment has improved there life we can never thank you enough to Mr Puri and his team

September 2, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your heartfelt review! We are truly honored to have had the privilege of caring for you, your children, and now your grandchildren. Knowing that we’ve made a positive impact on your family’s eye health and well-being is incredibly meaningful to us.

Mr. Puri and the entire Chase Eye Care team are so grateful for your trust and kind words. It’s wonderful to hear that the hospital treatment made such a difference, and we will always strive to provide the best possible care for all of our patients.

Thank you once again for your continued support and recommendation. We look forward to serving your family for many more years to come!

Warm regards,
The Chase Eye Care Team

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