Chaseeyecare Reviews 

190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, welcoming, and exceptionally helpful, making interactions pleasant and comfortable. Many people highlight the professional and efficient service, noting clear explanations and a thorough approach to eye examinations. Reviewers particularly appreciate the care provided for children and neurodiverse individuals, ensuring a calm and stress-free experience. The overall sentiment indicates a highly positive and consistent experience across all aspects of the service. People frequently recommend the company to friends and family, often citing long-term satisfaction and trust.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service, consistently reporting 5-star experiences and expressing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very nice experience and desk staff are super lovely. Always friendly and willing to talk. Appointment wait time never takes long and isn’t very busy usually. The consultant Mr Puri I see is very calm... See more

Company replied

Rated 5 out of 5 stars

Whole family comes here (three generations) come to ChaseEye Care and have felt very happy with the services provided to us especially because one has very bad hay fever and has helped with his eyes.... See more

Company replied

Rated 5 out of 5 stars

I’ve been coming to chase eye care since I was a child back in school they helped me with my dyslexia and have been fab ever since. Really helpful staff thank you to Mr Puri for helping with me life’s... See more

Company replied

Rated 5 out of 5 stars

Brilliant service with Mr Shakeel Puri and his team. Always go above and beyond for myself and family, with the best of care they can provide over the past 10 years. Making sure we are always looked a... See more

Company replied


Company details

  1. Optician

Written by the company

"NOW ACCEPTING NEW NHS PATIENTS Family Eye care Specialists. Services For all the Family of all age groups under one roof, best opticians, Trusted Independent practice, We have over 100 Years Experience, making us the longest established opticians in Cannock, founded in 1906, with Very Friendly and knowledgeable staff. Many Unique and Bespoke Services only available here e.g. Onsite Factory/ Lab with 1 Hour Service available, minor repairs, we accept prescriptions/frames from other Opticians. We care about you, not a number and our service isn’t rushed. Ladies Fashion, affordable glasses. Children Eye test, Opticians in Cannock Visual Dyslexia Exams Eye Scans OCT, Contact Lenses Designer frames, Designer Sun Glasses Home Visits Emergency App"


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(190)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing local optician

As a mother I would very much recommend Chase Eyecare. We have been with Chase Eyecare for quite sometime and we noticed a few issues with our son’s eyes and literally the first time meeting the staff and the optician we were listened to and taken care of. Before we knew it, we were seeing a consultant at hospital to rectify the issue with my son’s vision and he has been discharged back to our amazing opticians. The staff are so lovely and friendly, they make you feel welcome and they don't try to rush you out the door like the big high street opticians tend to do. I am so happy I found Chase Eyecare especially knowing my son was so amazingly looked after and is still being looked after.

August 17, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your heartfelt review! We’re truly honoured that you chose Chase Eyecare for your family's eye care, and we're delighted to hear that your son received the care and attention he needed. It means a lot to us that you felt listened to and well taken care of from the very first visit. Our team takes pride in creating a welcoming and supportive environment, and we're so glad that this made a difference for you and your son. Thank you for your trust and recommendation—we’re here for you whenever you need us!

Rated 5 out of 5 stars

Exemplary professional

Exemplary professional - thorough knowledgeable and helpful. Thoroughly recommend

August 17, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service to be thorough, knowledgeable, and helpful. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to continuing to provide you with exemplary care in the future!

Rated 5 out of 5 stars

I've been coming for years

I've been coming for years, really friendly and welcoming staff who knows their stuff, I can struggle with bad anxiety the staff make it an easy expirience and care about the patient. I have dyslexia and need a tint too which they're able to accommodate for. Highly recommend!

August 12, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for sharing your experience! We're so glad to hear that our team has been able to make your visits comfortable and welcoming, especially given your anxiety and specific needs. It's important to us that every patient feels cared for, and we're thrilled that we've been able to accommodate your dyslexia with the tint you need. Your recommendation means a lot, and we're here to support you whenever you need us. Thank you for your continued trust in our care!

Rated 5 out of 5 stars

My family and I have been coming to…

My family and I have been coming to Chase Eye Care for over 20 years.
The staff have always been polite, friendly and helpful.
We would recommend them to anyone looking for an opticians.

August 12, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your loyalty and support over the past 20 years! We're honoured to have served you and your family for so long. It's wonderful to hear that our team has consistently met your expectations with politeness, friendliness, and helpfulness. Your recommendation means the world to us, and we're proud to be your choice for eye care in Cannock. We look forward to continuing to provide you with the best service for many more years to come!

Rated 5 out of 5 stars

100% recommend Chase Eyecare

100% recommend Chase Eyecare, after previous opticians and doctors had missed that I had high intracranial pressure, Mr Shakeel Puri spotted it and literally saved and changed my life putting me on the right path for recovery.

Today I am here with my daughter for her first eye test and she has been put at ease and would recommend to other families too.

All the staff are so welcoming and friendly and take care, best people to trust with your vision without a doubt.

July 27, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing your wonderful experience with Chase Eyecare. We're thrilled to hear that our very experienced Consultant, Mr. Shakeel Puri was able to identify your condition and set you on the path to recovery—your kind words mean the world to us. It's also great to know that your daughter's first eye test was a positive experience. Our team strives to create a welcoming and comfortable environment for all our patients, and it's rewarding to hear that we've succeeded. Your recommendation to other families is greatly appreciated. We're honoured to be entrusted with your vision care and look forward to serving you and your family for years to come.

Rated 5 out of 5 stars

As a mother I’m impressed with how…

As a mother I’m impressed with how friendly and calm the eye test made both me and my 4 year old. I will definitely recommend to others who are worried!

July 23, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words! We’re thrilled to hear that you and your 4-year-old had a positive experience and that the environment was friendly and calm. It’s always our goal to make every visit as comfortable as possible, especially for our younger patients. Your recommendation means a lot to us, and we’re grateful for your trust. Thank you for sharing your experience!

Rated 5 out of 5 stars

Easy and efficient service

Easy and efficient service. Great eye specialist. Great knowledge of eyes very fast booking system

July 22, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words! We're thrilled to hear that you found our service easy and efficient. Our team takes pride in providing top-notch care and quick, hassle-free booking for our patients. We look forward to continuing to meet your eye care needs!

Rated 5 out of 5 stars

I've been coming here for a while and I…

I've been coming here for a while and I find the staff to be quite helpful and I have the best care, I recommend it to all the families. Thank you Chase Eyecare

July 22, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your wonderful review! We're so pleased to hear that you consistently receive helpful and top-quality care from our team. Your recommendation to other families means a lot to us. We appreciate your continued trust in Chase Eyecare!

Rated 5 out of 5 stars

Highly recommended

Would recommend Chase eye care to parents. Great service and really helped my son with hi vision and a great range of glasses. All the team are helpful, happy and considerate

July 22, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your fantastic review! We're so pleased to hear that our team could help your son with his vision and that you were happy with our range of glasses. Your recommendation to other parents means a lot to us. We look forward to continuing to provide great service to your family!

Rated 5 out of 5 stars

The people were amazing

The people were amazing, excellent. Had a superb service and eye test. I would recommend chase eyecare to everybody.

July 20, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience and eye test with us. Your recommendation means a lot, and we look forward to seeing you again!

Rated 5 out of 5 stars

I really love the service at chase eye…

I really love the service at chase eye care. I feel like all the staff really care about my health and wellbeing and take the time to look after me. I would recommend this opticians to all my friends and family

July 17, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your lovely review! We're thrilled to hear that you feel well cared for by our team at Chase Eye Care. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service!

Rated 5 out of 5 stars

Very impressed with all aspects of eye…

Very impressed with all aspects of eye care felt able to ask any questions about worries I have had with my vision and received answers in a format I understood excellant service would highly recommend this optician

July 17, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your wonderful review! We're delighted to hear that you felt comfortable asking questions and received clear answers. Providing excellent service is our top priority, and we're thrilled to know you would highly recommend us. We look forward to serving you again!

Rated 5 out of 5 stars

Very professional service I was…

Very professional service I was recommended to visit them to have an eye test and from the second I walked through the door I was made welcome and put at ease as I struggle with anxiety and mr shakeel puri was very precise and professional in what he did I would also recommend anyone else to visit here +AAA

July 17, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your kind words and for taking the time to share your experience! We’re glad to hear that you felt prefessionaly cared for and at ease. Your recommendation is greatly appreciated, and we look forward to continuing to provide you with excellent care.

Rated 5 out of 5 stars

Excellent service and personable staff

Excellent service and personable staff. Always friendly and warm. My child enjoys her eye appointments and is more confident now thanks to Chase Eyecare. Highly recommended to families!

July 15, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your fantastic review! We're thrilled to hear that your child enjoys her appointments and feels more confident. Your high recommendation means a lot to us. We look forward to continuing to provide excellent service to you and your family!

Rated 5 out of 5 stars

Very friendly

Very friendly, welcoming, professional staff. I would certainly recommend Chase eyecare, for families not just adults.

July 15, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your wonderful feedback! We're glad to hear you had a positive experience. Your recommendation means a lot to us. We look forward to serving you and your family in the future!

Rated 5 out of 5 stars

Lovely staff and always very helpful

Lovely staff and always very helpful. Amazing experience. Would recommend to friends and family.

July 15, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your lovely review! We're so pleased to hear that you found our staff welcoming and professional. Your personal recommendation means a lot to us. We look forward to continuing to care for you and your family!

Rated 5 out of 5 stars

Excellent Service Always.

Excellent Service Always.
Everyone is always helpful and welcoming.
Great with my kids and myself.
Always professional. Would recommend to other families been with them for a few years.
Everyone is always smiling.

July 15, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind words! We're thrilled to hear that you and your family have had such positive experiences with us over the years. Your recommendation means a lot to us. We look forward to continuing to provide excellent service with a smile!

Rated 5 out of 5 stars

I brought my my son to Chase Eye Care…

I brought my my son to Chase Eye Care because he had some issues with sight. Another bigger company said there was nothing wrong with his eye sight also told him to be quiet because he was laughing as it was his first time. We had the best eye test here, the service we have received has been incredible and I would recommend Chase eye care to other families. Since then I have cam as a patient and I love it here.

July 9, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for sharing your wonderful experience with us! We are delighted to hear that both you and your son had such positive visits at Chase Eye Care. It's incredibly important to us that all our patients, especially the younger ones, feel comfortable and well-cared-for during their appointments.
Your recommendation to other families is truly appreciated, and we are thrilled to welcome you as a patient as well.
Thank you once again for your kind words and support.

Rated 5 out of 5 stars

Fantastic experience by top notch…

Fantastic experience by top notch professionals. I recommend anyone of any age with any eye problems to consult the professional team at Chase Eyecare in Cannock.
I always go to them with my family as it's much better experience than my last opticians specsavers

July 6, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience with our team at Chase Eyecare. It is our goal to provide top-notch care to patients of all ages, and we appreciate your recommendation. We are glad to know that you and your family have chosen us for your eye care needs and that your experience with us has been better than your previous opticians. We look forward to continuing to serve you and your family in the future.

Rated 5 out of 5 stars

Myself and my family who have been here…

Myself and my family who have been here have special needs and the eye examination was great and patient with me and my family, very polite, much better than previous experiences
Would recommend to everyone with families

July 6, 2024
Unprompted review
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Reply from Chaseeyecare

Thank you so much for your kind review. We are delighted to hear that you and your family had a positive experience with us. Our team takes pride in providing high-standard patient care and thorough bespoke eye examinations, especially for those with special needs. Your recommendation and 5-star review mean a lot to us, and we look forward to continuing to serve you and your family in the future.

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