Chessington Garden Centre Reviews 

Product arrived sooner than expected. Customer service very helpful

I’m sad to say the experience has really gone downhill. Thankfully there are plenty of other garden centres locally, because I left feeling very patronised when a customer should feel comfortable asking questions. I won’t name anyone, but I’m not even sure the name badge was correct. Both my child and I felt very uncomfortable, and I won’t be returning.

Maybe I was unlucky, but I thought it was important to share, especially as I’ve been coming here for years and have always appreciated the service. This time, the level of customer service was a noticeable change. I don’t believe “the customer is always right,” but I do believe that basic courtesy and good service are essential. When I mentioned that I felt he was being a bit abrupt, he simply said, “I am the person to complain to,” which didn’t help the situation at all.

I have been a loyal member of chessington garden centre for many years. I don’t know what has happened to the staff but they can’t seem to be bothered to answer any emails you send them. I have chased them 3 times for an answer, to be promised a reply only for nothing to happen. I am going to take my money elsewhere!! Not impressed.

My favourite garden centre ruined by rude staff!!
Visited today and had some questions about some of the plants I wanted, I approached a young girl with the name badge “Ella” who instantly seemed very uninterested in helping me.
She was very unapproachable and overall very rude! This is extremely disappointing as the staff in the garden centre are usually so lovely and knowledgeable.

Visited Sunday 17th August 1.15pm.

The roast beef dinners are especially bad here whereas much of the food is good ...avoid the Sunday roasts!

Complete waste of money!

The roast potatoes were old and extremely rubbery. When the manager came over he tried to be forceful in saying that they were not old...in doing so he was accidentally spitting over my plate.

He said that we should accept the potatoes because the chef had been 40 years in the navy. On today's experience I'm guessing there was some rejoicing when he left!!

The worst part of this experience was the condescending manager...no concept of brand or customer experience.

Busy, good selection BUT be careful at the tills. I had two multibuy deals in my trolley and neither one came through automatically. The staff sorted it out and I paid £50 rather than £57.95. But I might not have noticed in a bigger trolley and for both to fail is a concern.

Great service out the checkout by young Oli! We went large at Chessington garden centre recently - we go there as they have a great selection of good quality plants. Queuing up to pay, we thought we had a loyalty card, but not: Oli sorted us out, quickly and effectively, no muss nor fuss. very happy customers. Thank you Oli!

Review of the spooky Halloween ride.
Reviewing because I am unable to contact garden centre directly on contact us page.
Complete waste of money!
£5 each so a family of 4 £20.
Ride/experience lasted less than 10 minutes- can’t really call it a ride.
Youngest daughter didn’t want to put the headset on so watched without. My husband and myself couldn’t really see the ride because we wear glasses so got rather steamed up.
All in all NOT a good experience for the money so certainly won’t do it again.
Please make contact page available online and have senior staff on site because I would have complained in person.

I’ve been here before for plants and the choice was terrific. Today we came for the Halloween Circus, the VR experience and the special tea.
It was more than a 5 stars experience.
It went very smoothly and the restaurant/food/tea was amazing. Two 5 year old boys are your best fans. Thank You. PS. The Christmas section is fantastic as is the super food shop.

Honestly do not order online from this company. I ordered on the 10th August '24 for delivery within 3-5 working days - the order never arrived even after chasing multiple times. Finally the delivery text landed on day 6 - this was too late so I called and cancelled with Chessington and the delivery company. As at the time of writing this review and multiple chasing emails and calls I still have no refund.

EDIT: they are also extremely good at deflecting to ownership of their failures onto customers and openly lie about no contact. I have multiple emails and written references to contradict the lies entirely.

Don't trust the Google review response or the lie I expect will land after this review today.

I purchased some garden equipment a couple of weeks ago and needed to call them before placing the order as I wasn't quite sure if it was what I needed for the particular job in hand. Phone was answered by a charming lady who gave me some great advice so I went ahead and placed the order for a very nice price. The item arrived the next day.

Very impressed and will be placing more orders as I have an awful lot of gardening to do after being without one for over a decade and moving into a property with a garden that has been neglected for 20 years!

Placed an order for two double garden egg swing chairs, on the 1st of August.
I have since contacted the company four times. On each occasion, I was either promised, a tracking number or call back.
I repeatedly asked to speak to the "web team",who deal with online orders, but they appear to be constantly unavailable for comment.

The delivery company tracking page states, that the order was created by Chessington garden centre, on the 8th of August.
A WHOLE SEVEN DAYS LATER and only after I contacted William, at Chessington garden centre, to make an enquiry.
Joseph(supervisor), will phone on Tuesday.

Today, 11th August, I get an email. They would like a review.
A review of what?
Guess what! Joseph didn't phone.
So I phoned. Busy with a customer.
Order now coming on the 15th.

A member of staff contacted me after I contacted them.
What has been resolved?

This morning I get a text.
There's an issue with the delivery van. So the item isn't coming today.
NOW THERE'S A SURPRISE.

I have decided to cancel the order.
Never again!!

Ordered two egg chairs from another company. They are already on their way.
THAT'S HOW IT SHOULD BE DONE.

My husband and I have had the fortunate experience of dealing with Joseph the last few times we have been to Chessington Garden Centre.

Joseph is extremely knowledgeable, his customer service skills are impeccable and he is very helpful!

We will always ask for him to help us when we are there!

Derek is also very helpful and accommodating.

Thank you both for outstanding customer service. You are an asset to the company.

I had been searching for two large Christmas decorations everywhere, but due to their popularity, they were out of stock everywhere. I eventually found them on Chessington Garden Centres website however, due to the fragility of said items they did not deliver them other than locally. As I live almost 100 miles away and do not drive, I contacted the company and enquired as to the possibility of delivery. They gladly agreed and arranged this extremely quickly. Customer service is top notch and I would highly recommend using this company for any of you gardening/christmas needs.

Wonderful staff and stock.
I was served at the checkout by Lorraine who was very helpful and engaging

I needed help with an electric mower, having run over the cable! This call out is really for Giles, the garden machinery company operating within Chessington Garden Centre. Adrian was extremely helpful, found a replacement part in his box of tricks, and even refused payment. This is good, old fashioned service, the like of which is uncommon these days. So, thank you Adrian, and I hope you survive the wretched ulez camera helpfully located outside your premises!

Excellent customer service, everyone so helpful.
We purchased a very expensive cantilever parasol, collected ourselves but when we opened the packaging at home it was damaged. After a phone call, without any prompting, they arranged home delivery and collection of the faulty one and assembled it for us. A very happy customer, thank you CHC😊

Disappointing breakfast experience & poor food hygiene standard. Lady making sausage baguettes was not wearing protective gloves & picking up sausages & putting them into baguettes with her bear hands. I ordered breakfast, 3 items of which were plated & it was then left on side for 5+ minutes whilst they waited for 4th item to be cooked. Finally handed breakfast & then had to wait in coffee queue. Ran out of milk so even longer to wait. Finally got seated having waited in 3rd queue to pay. Breakfast by now bearly warm so not a very pleasant experience. Completely chaotic, needs reorganisation and rather disgusted that staff handle food without hand protection.

We made an online purchase of a Alexander Rose Mahogany Garden Swing Seat on the 08/04/23.
The seat arrived on the 17/04/23 and was well packaged.
I had good communication from Chessington Garden Centre and the courier who delivered the seat. The swing seat was easy to assemble and had clear instructions and is very well made with everything needed in the boxes to assemble it.
Special mention to the courier firm who delivered the seat. The delivery driver phoned me half an hour before delivery. I told him i would not be at home to take delivery but asked him to leave it in a particular place which he agreed to do. He did this and also placed my wheelie bins around the palletised seat so it was hidden from view.
We are very pleased with the swing seat and the service we received and would buy from Chessington Garden Centre again.

We would like to commend one of your garden staff, Jenna, this is not the first time she has helped us to find, if not what we wanted, then something better than we would have thought of. She takes as much time as needed, asks for help when needed, and never leaves you feeling that you have been a nuisance.