Chessington Garden Centre Reviews 

93
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, noting that drivers are consistently helpful, polite, and willing to place heavy items exactly where needed. Consumers are also deeply pleased with the high quality of the products purchased online or in store, describing them as excellent and reliable. However, some reviewers were not happy with service interactions, mentioning that certain staff members could occasionally seem unapproachable or abrupt during visits. A few other people also felt that specific delivery or product issues, such as dropped items or missing parts, were not handled properly.

What people talk about most

Delivery service

Consumers find delivery service to be efficient and satisfactory, highlighting punctual arrivals and helpful... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items like the... See more

Staff

Customers had positive experiences with staff, frequently highlighting helpful and friendly service both... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and staff who... See more

Order

Users describe positive interactions with order, noting that the process is very easy to complete online or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 different types of compost on line when shop was closed Which they had in stock , sales department phoned the following morning to arrange delivery, the sales rep informed me that the deliv... See more

Rated 5 out of 5 stars

Helpful staff within the store. Friendly helpful delivery drivers and yet more helpful staff beyond purchase. You cover a wide range of goods and offer a pleasant seamless stroll around. Never leave... See more

Rated 5 out of 5 stars

Great delivery service, phoned and asked where to put safely in my absence. Delighted with my purchase that I had seen when staying at my family's house in England. Have used a couple of times and ho... See more

Rated 5 out of 5 stars

Good quality product and top customer service all round. Bought a cantilever parasol to be delivered. Unfortunately due to work commitments I was not available for the allocated delivery slot bu... See more


Company details

  1. Garden Furniture Shop

Written by the company

Family Run Garden Centre in the heart of Chessington. Selling a range of high end and luxurious outdoor furniture, dining sets, barbecues and more. Sells a wide range of plants both indoor and outdoor with a huge range of large shrubs and trees. With a pet centre on site and a restaurant serving a delicious menu of breakfast, lunch and dinner there really is something for the whole family at Chessington Garden Centre.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

93 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(93)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Sedum restaurant

Sedum restaurant. Shocked. Price of breakfast has gone up. 4 portions is £7.75 and 7 is £9.95. Tea and standard coffee are no longer included but are extra. So I had a 7 item breakfast plus tea and it cost £12.45! It’s not the Ritz! Used to quite regularly visit for a breakfast but never again.

April 8, 2023
Unprompted review
Rated 1 out of 5 stars

alot of younger staff ride u

alot of younger staff, rude and not helpful. Moaned about making my pizza in front of me and sighed as she was about to go on her break. As a birthday visit we were left very disappointed. People left waiting at sandwich area for a long time. Not enough staff serving the food left waiting around wondering where to go. The staff are are clearly not trained and not enough of them. Not friendly at all.
Very sad of the changes.

March 15, 2023
Unprompted review
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Reply from Chessington Garden Centre

Hi Bella, we are very sad and sorry to hear of your feedback, we will pass this on to our management team - if you would like to speak to someone from our restaurant please email marketing@chessingtongardencentre.co.uk and we will get someone to contact you, kind regards.

Rated 1 out of 5 stars

Cold expensive breakfast?

Well came for breakfast and was disappointed.
- Venue was chilly.
- Price of breakfast has gone up. 4 portions is £7.75 and 7 is £9.95.
- teas and standard coffees are no longer included and extra
- had to ask for jams and was told to go to another section and not in normal place
- asked for orange juice machine to be turned on and no one came out to help so walked away
- had to wait for teas and coffees so breakfast was only just warm when we sat down
- toast again goes on cold plates.
- plates are not hot so warm food cools down quicker.
Am disappointed as been coming here for years.
What about when the new ULEZ comes in.. chessington are in the zone so means you have to pick your time or have a £12.50 a day charge.
Could go to Toby Carvery for a cheaper breakfast and they are not in the zone.
Coming here this morning i did wonder why the car park wasn't full.
They had got rid of alot of staff during lockdown and alot of younger staff are in but clearly not been trained and not enough of them.
Very sad of the changes.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Visited the garden centre this week

Visited the garden centre this week, was really nicely laid out and had a good range of garden furniture that was high quality. We also popped into the café for some lunch which was delicious. The staff were also very friendly, will definitely be coming back more in the Spring.

February 15, 2023
Unprompted review
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Reply from Chessington Garden Centre

Thank you for your kind review Nicol, we are glad you liked our outdoor living area and enjoyed your lunch. We look forward to seeing you again!

Rated 5 out of 5 stars

Had wonderful experience at CGC…

Had wonderful experience at CGC yesterday. From my first time visiting this place, i was happy to find the staff were all super helpful and showed me round the great range of garden furniture they had at a rather decent price considering the clear quality of the products. Will definitely be returning again as my new local spot.

February 14, 2023
Unprompted review
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Reply from Chessington Garden Centre

Thank you for your kind review, we are very glad to hear that you had a lovely experience and that our staff were helpful. We look forward to seeing you again!

Rated 5 out of 5 stars

Great after sales service with BBQ purchase

I don't normally write good reviews but the professionalism and great after sales service I received having spent a large amount (over £1400) on a ceramic Kamado grill was faultless. Charlie Marshall in particular showed how things should be done. Subsequently I have recommended CGC to many people.

July 26, 2022
Unprompted review
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Reply from Chessington Garden Centre

Thank you for your kind review, we are so happy to hear that Charlie gave you a great service and that you love your Kamado grill! We will pass this feedback on to the rest of the management team and hope to see you again soon.

Rated 1 out of 5 stars

Don’t bother if you want a hot breakfast!

Two breakfasts this morning costing nearly £20 both stone cold and rock hard eggs and half a tomato is classed as 1 item of a 7 piece breakfast, whoever is the restaurant manager he or she should know hot food should go on hot plates not cold ones. The whole breakfast was awful will be going to Garson Farm in the future.

November 22, 2022
Unprompted review
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Reply from Chessington Garden Centre

Hi Sandra, please view our response to your comments about this on Facebook.

Rated 5 out of 5 stars

Got a BBQ from here

Got a BBQ from here. Great value for money. Super service with a fairly quick delivery. Will defo use again

July 2, 2022
Unprompted review
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Reply from Chessington Garden Centre

Thanks for your positive review, we are glad to hear that you were happy with your purchase and our service, we look forward to seeing you again!

Rated 5 out of 5 stars

Great garden centre with great staff…

Great garden centre with great staff and quality products. The Range of outdoor living products is excellent and I love my Enjoi bbq.

July 2, 2022
Unprompted review
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Reply from Chessington Garden Centre

Hi Ian, thank you for your lovely review, we are glad to hear that you had a great experience with us and that you love your new Enjoi BBQ. We hope you have many great meals with it!

Rated 1 out of 5 stars

Hard to get help for a simple question…

Hard to get help for a simple question of where are your cable ties, they have not had them for a year I was told by a worker, went to Crossys Home and Garden in Hinchley Wood and bought a packet , they had loads, poor.

May 18, 2022
Unprompted review
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Reply from Chessington Garden Centre

Hello Steve, very sorry that we could not meet your requirements on your visit. We did used to sell these but had supplier issues and unfortunatly could not stock then as easily. I have passed the feedback to the team to see if this is something we can start stocking again.

Rated 1 out of 5 stars

We purchased a Enjoi Eden grey dining…

We purchased a Enjoi Eden grey dining set £2,209 last Feb.2021 As we had spent so much on the furniture, we felt we should buy the correct covers for our furniture. Due to hold-ups on deliveries, not able to unload tankers etc. none of which was your fault. So after waiting so long we were able to buy the covers in September 2021 ( I have the receipt). This is where my disappointment with the covers starts. Nothing to tie the covers on to the furniture, so they constantly blow off, so had to secure with heavy bricks etc around the bottom edges. If it rained, we had to go and lift the covers and empty the rain which had collected, on the top . The quality of the covers I feel are rubbish, do not do the job they are meant for and for £131.99 not a cheap choice. I have seen better covers in Robert Dias for less money and better quality. I would not recommend these to anyone. Disappointed customer

March 8, 2022
Unprompted review
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Reply from Chessington Garden Centre

Hi Derek, thanks for reviewing us, we are sorry to hear of your thoughts on the Enjoi Eden cover set, we can assume that the problems with it blowing away arose from the storm 3 weeks ago? We understand that ties would be helpful though the cover is designed to tuck underneath the furniture to hold it down, we hope that helps and that you are happy with your furniture set despite the cover, kind regards.

Rated 4 out of 5 stars

Lovely staff, great cafe, allows dogs in shop area

I'm local to this place and really rate it. Good selection of a wide variety of stuff, and friendly and knowledgeable staff. It can be a bit pricey but not as much as some of the other local garden places.

It's a shame (for me) that dogs aren't allowed in the indoor cafe area anymore. Outside seating is alright, but only if you are with someone else. I can't come on my own now, because I'm too worried about my dog getting nicked when I'm inside getting my scone. Maybe this is something to do with coronavirus and the addition of the adjoining farm-shop/ food regulations. And I do realise not everyone likes canines so I may be in a minority on this!

November 4, 2021
Unprompted review
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Reply from Chessington Garden Centre

Hi Laura, thank you for your review, we are sorry that you feel this way about our dog policy, we don't allow dogs inside the restaurant due to hygiene standards surrounding food but we are glad to hear that the rest of your visit was enjoyable.

Rated 2 out of 5 stars

Not what it used to be

The garden centre used to serve hearty portions of homemade cakes, fresh food, good coffee and importantly, was extremely dog friendly. None of those seem to apply anymore. I'm sad to say but despite the updated looks, it has gone from a solid go-to place to what is, in my opinion, a place to avoid. You will find better food elsewhere, and will need to pay less for it.

October 17, 2021
Unprompted review
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Reply from Chessington Garden Centre

Hello Mr Tam, thank you very much for your feedback. We are currently working on our menu and ensuring we serve the high levels we expect, its disappointing that you felt this was the case on your last visit. With regards to the dog friendly aspect, with the introduction of the Farmshop we took the decision to not allow dogs into our restaurant, the rest of the site is dog friendly, and we do welcome dogs in our outside patio area despite understanding that this might not always be the most comfortable choice. We do hope to see you again soon and please do speak to one of our staff if you are not happy as they would do everything, they can to rectify the situation.

Rated 1 out of 5 stars

Was absolutely disappointed arrived…

Was absolutely disappointed arrived with my 90 year old mum to have a meal in the restaurant as usual with her little dog then we were going to buy all her and my Christmas presents. We didn’t bother as no dog seating inside. Off to Dobbies or Squires who at least welcome dogs

October 11, 2021
Unprompted review
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Reply from Chessington Garden Centre

Hello Melanie, we are very sorry you feel this way and have tried our very best in the last 6 months to accommodate all customers, although was admit that we are unable to please everyone. We have decided against allowing dogs back into our restaurant due to the levels of concern regarding the owners and incidents we were seeing in the restaurant and the garden centre, we fully appreciate that this does not apply to all customers but we had to make that decision, despite it being an unpopular one. As a compromise we have offered outdoor seating which we know is not always ideal. It was our way of trying to please customers with and without dogs and offer an experience that most could enjoy.

Rated 1 out of 5 stars

Don't buy black limestone!

Love the garden centre and over the years have purchased alot of great things .
There is a but though, we decided to renovate our patio areas top and bottom of the garden and saw the black limestone paving which looked very nice in the show area.
After purchasing and having it laid by professionals we were very, very disappointed as after only 2 weeks or so the paving already looked tired like a patio that had been down ten years.
Contacted them and not very helpful at all .
I get its a natural stone and variations occur.
If you are thinking of purchasing this do alot of research and look at reviews!
Ripping it all up and using for hardcore.

September 5, 2021
Unprompted review
Rated 4 out of 5 stars

Great setting & food for breakfast but…

Great setting & food for breakfast but was left irritated as the server poured the baked beans all over the bacon sausage mushrooms & hash brown. I prefer them to have there own space as not to sodden everything.

No pricing on the Zest 4 Leisure PT Waney Lap fence Panels.

July 4, 2021
Unprompted review
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Reply from Chessington Garden Centre

Hello Hayley,

Thanks for the review. I will pass on your feedback to the restaurant team

Rated 1 out of 5 stars

me and my friend came to lunch but when

me and my friend came to lunch but when we ordered are sausage roll and quash in was hard to cut in to and eat

June 20, 2021
Unprompted review
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Reply from Chessington Garden Centre

Hello Alice, Thanks for letting us know about this. Could you give us more information on this matter so we can let the restaurant team know.

Rated 1 out of 5 stars

Thank you for your reply to my last…

Thank you for your reply to my last message trying to make your company look good saying you will contact me regarding any news, but you haven’t contacted once since March when I enquired about these bit so why would you contact me now??
Trying to save face for the company maybe????
With regards to the COVID or what ever excuse you wanna tell me can you please justify the rudeness I got from one of your Directors saying nothing he can do & just have to wait.
Thanks Steve Terry.

June 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great garden centre and amazing range…

Great garden centre and amazing range of garden furniture - much better than the standard rattan ranges and very competitive. Also, Ollie F was amazing in helping us with our purchase - amazing service, couldn't do enough to help us - proactive and positive, nothing too much trouble - def my new local garden centre

April 12, 2021
Unprompted review

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