Choice Furniture Superstore Reviews 

15,263
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture and the polite, professional delivery teams who ensure items are carefully set up. Consumers also appreciate the straightforward online ordering process, alongside clear and regular communication regarding delivery schedules and updates. Though some customers noted issues with delayed orders and considerably longer waiting times than initially advertised. A few people also mentioned frustrating difficulties receiving refunds or experiencing extended delays for their money back after cancelling purchases. Some reviewers additionally expressed disappointment regarding unexpected product flaws or items not meeting expectations.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that orders often arrive on time.... See more

Product

Consumers find product to be positive, highlighting the great quality and affordable prices of various items.... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant disagreement in reviews.... See more

Quality

Clients share positive opinions on quality, highlighting that items are solidly built, well finished, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with our outdoor table we have just received. Delivery was excellent with an arranged date and a phone call when ten minutes away. Also the delivery men carried the heavy package round to o... See more

Rated 4 out of 5 stars

Online ordering was easy and communication was great with regular updates about delivery. It did take slightly longer than advised to arrive at their warehouse before they could deliver. But once it d... See more

Rated 5 out of 5 stars

I’m very impressed with this Company. Ordering was easy via the web site. I wanted to match another piece of furniture. A simple search of their web site identified the manufacturer and model. Deli... See more

Rated 5 out of 5 stars

Website was easy to use, great selection of items in stock, huge amount of choice. Item was an amazing price, as there was a sale & with free delivery. The sofa bed is really gorgeous, it looks fantas... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Blinds Shop
  5. Decoration and Interior Design Store
  6. Living Room Furniture Store

Information provided by various external sources

Choice Furniture Superstore is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across UK. We have our own fleet of van's delivering nationwide to make sure your furniture reaches you in good condition without any transit damages.

Choice Furniture Superstore

Written by the company

inspired by you.
With over 17yrs experience in furniture retail we guarantee you 5 Star pre & post sales service. Customer satisfaction is very important to us and we don’t mind to go an extra mile to guarantee a very joyful shopping experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(15,263)

1,092 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered for the first time

Ordered for the first time. Great communication constant email updates abd delivery was on time. Very pleased with my purchase would recommend 5 star 🌟

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic service from purchase to delivery

Thank you. The dining table is beautiful I am so happy with the purchase. What made it exceptionally a great experience was it was delivered by two pleasant assistants who set the table up which added to the experience of buying from CFS. Many thanks I will not hesitate to purchase from you again

August 28, 2026
Rated 4 out of 5 stars

Dining Chairs

Excellent company - only thing is delivery - asked when I want my delivery which was fine then couple of days before delivery called to change delivery for another week

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Dininng table furniture .

The furniture is great quality and value for money. The delivery service was excellent. The guys who delivered were very polite and professional in every way. I would throughly recommend this company.

August 28, 2026
Rated 5 out of 5 stars

I was kept informed all the time

I was kept informed all the time of the delivery expected dates . The delivery chaps were very nice . The contact afterwards to make sure I was happy was appreciated. And the two chests of drawers I ordered are as I expected- full and of character and suit me just right !

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Arrived quickly in perfect condition-…

Arrived quickly in perfect condition- would say the 6.30 delivery time was a bit early for us - but happy overall with the prompt service. Would recommend and definitely use them again. Have confidence in ordering from CFS - we made a huge saving on our furniture and the prop was identical to that in a high street store but £600 cheaper - what’s not to like Thank you CFS

August 28, 2026
Rated 5 out of 5 stars

Excellent!!

Ordered a table last week and loved it so much ordered another this week and the matching coffee table.
Packaging is superb.
Communication is excellent
Quality is beautiful!
Will be ordering again - highly recommend!

August 28, 2026
Rated 5 out of 5 stars

Highly Recommended

Brilliant customer service!The item I ordered was out of stock, but the communication was fantastic. I was kept updated throughout the entire process, and delivery arrived exactly when promised. I would definitely buy from CFS again!

August 27, 2026
Unprompted review

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