ChoicequoteReviews 

524
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the process smooth and stress-free. Many people highlight the excellent customer service, appreciating the clear explanations and personalized approach to their needs. The service provided is often described as first-class, with consumers noting the efficiency and ease of securing their insurance policies. However, some customers also noted issues with customer service, mentioning that some staff members were unhelpful or that follow-up after initial contact was poor. A few other people also felt that communication was not always clear, leading to frustration when trying to resolve issues or obtain necessary documentation.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending it to... See more

Customer service

People report positive experiences with customer service, highlighting excellent, expert support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business Mohammed was very professional, polite, helpful and extremely knowledgeab... See more

Rated 5 out of 5 stars

I was given this company No by a friend because it’s my 1st time getting my own insurance Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process At... See more

Rated 5 out of 5 stars

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Br... See more

Rated 5 out of 5 stars

Absolutely fantastic service by Kyle. Was completely honest and got me the best possible price even beating my current insurers plus other quotes. I would highly recommend. And once again thank you


Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in car, taxi, haulage, motor trade, courier and motorbike insurance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

524 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(524)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kian Nield !!

Kian Nield !!! Spent the weekend stressed about my motor trade policy & my new business. I felt I was stuck and had no one to speak to. Kian has honestly made my day, answered all my 100 questions I had muddled up in my head, took time out of his day to write me a email further explaining everything so I also have peace of mind, I could just go on & on. This is beyond customer service, I am so pleased to have used AJG.

Honestly for you all starting up in the trade, AJG are the ones to go. If you want to ask for Kian, am sure you will be as pleased as I was. I can now go away retaining every bit of information!!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Robert Gwilliam…

I renew my quote with Robert Gwilliam and I was incredibly happy with the service. Robert managed to find the best quote for me. I will definitely be look for him next time when I have to renew my quote again.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Mohammed was brilliant

Mohammed was brilliant, I called for an initial quote and he arrange callbacks at times that suited me, no pressure and great customer service, would highly recommend

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Miss Maddy Norris is an amazing agent

Miss Maddy Norris is an amazing agent . Swift , polite and was able to resolve any issues with purpose. Excellent motor trade brokers . Excellent staff . Keep up the good work .
Kind regards
Phoenix

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Kian is one of the best members of…

Kian is one of the best members of staff at Gallagher insure he very helpful and meets all customer needs on request thanks very much for the help mate a1 service

June 11, 2026
Unprompted review
Rated 1 out of 5 stars

Review from Tim & Hermione Spicer

Your AI generated review summery somewhat conflicts with our experience of your staff. I've had a Motor Trade policy for 33 years and Gallagher's staff are the worst by far. Unfortunately by the time I'd realised this I'd paid for the full year so had no choice but to complete a year with Gallagher or I would have cancelled and gone elsewhere. Rude staff sending abrupt emails at the start not making it clear what the required information was needed from us, when we informed you we wouldn't be renewing we continued to receive reminders, had to ask multiple times for bonus proof. Clearly there is no communication within your organisation. With the possible exception of Maddie who did, after the 3rd request, forward our bonus proof none of the other staff represent Gallagher well. We'll never use you again. Tim & Hermione Spicer.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Beyond a transaction – Israel Bello is a true professional ⭐⭐⭐⭐⭐

I recently had the pleasure of working with Israel Bello at Gallagher & Co to set up a simple Motor Trade Road Risk & Courier policy that other brokers made look complex.

After speaking with several other brokers even in the same company who treated me like just another "transaction" or a number in a system, Israel was a breath of fresh air. He actually took the time to treat me like a valued customer. He didn't just push paperwork; he listened to my specific needs and worked tirelessly to get my policy active when others couldn't.

His expertise in the Motor Trade and Courier sector is evident, but it’s his personal touch and dedication to his clients that truly set him apart. If you want a broker who is fast, efficient, and actually cares about your business, ask for Israel.

Highly recommended! ✅

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Mohammed was great in assisting me with…

Mohammed was great in assisting me with any concerns I had prior and during taking out the Policy.. Great asset to the company. Felt assured with him on the phone as an advisor. He didn't just focus on the sale but was extremely helpful.
Good one Mohammed keep it up..

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Israel Bello

Israel Bello: it was a pleasure to speak with him, seemed very knowledgeable down to earth. The previous advisor did not help nor did the previous advisor call me back even after speaking to his manager. Israel Bello delt with my enquiry swiftly without hesitation and resolved my enquiry in 20 mins, also dealing with other issues I was facing which other colleagues failed to help with. He deserves recognition for his above and beyond work he did for me.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Well Done Tina Whittaker

I recently worked with Tina Whittaker to set up my motor trade insurance and couldn't be happier. She was professional yet personal, with a happy and pleasant manner that made the process easy. Tina worked hard to negotiate a deal until we were both satisfied with the result. Highly recommended!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

like to leave a 5 star review for atif…

like to leave a 5 star review for atif khan from michael sheard simply the best vehicles his customer services skills were excellent very helpful an polite an ive highly recommended him an this insurance company to a few other very good friends of mine who have also been in the motortrade industry for over 30 years to many thanks michael sheard simply the best vehicles.

April 17, 2026
Unprompted review

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