ChoicequoteReviews 

524
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the process smooth and stress-free. Many people highlight the excellent customer service, appreciating the clear explanations and personalized approach to their needs. The service provided is often described as first-class, with consumers noting the efficiency and ease of securing their insurance policies. However, some customers also noted issues with customer service, mentioning that some staff members were unhelpful or that follow-up after initial contact was poor. A few other people also felt that communication was not always clear, leading to frustration when trying to resolve issues or obtain necessary documentation.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending it to... See more

Customer service

People report positive experiences with customer service, highlighting excellent, expert support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business Mohammed was very professional, polite, helpful and extremely knowledgeab... See more

Rated 5 out of 5 stars

I was given this company No by a friend because it’s my 1st time getting my own insurance Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process At... See more

Rated 5 out of 5 stars

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Br... See more

Rated 5 out of 5 stars

Absolutely fantastic service by Kyle. Was completely honest and got me the best possible price even beating my current insurers plus other quotes. I would highly recommend. And once again thank you


Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in car, taxi, haulage, motor trade, courier and motorbike insurance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

524 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(524)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

A massive thanks to Mohammed Islam

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business

Mohammed was very professional, polite, helpful and extremely knowledgeable.
Managed to answer all the questions that I had and nothing was too hard for him.
He explained every single detail that I wasn't familiar with and because of him I got a motor trade insurance

This is how all insurance companies should operate!!

I wood recommended to anyone to give them a call .

Thank you Mohammed. you are a ⭐

Jasmin & Elvira

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Adam…

Excellent customer service from Adam Anderson this afternoon, our quick phone call turned out to be 45 minutes, in this time Adam Anderson explained everything thoroughly, I had many questions & again Adam Anderson answered every single one without hesitation, he knows exactly what he’s talking about even need be, he will break it down further to make it more understandable. Thank you Perfect Service

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was given this company No by a friend…

I was given this company No by a friend because it’s my 1st time getting my own insurance
Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process
At the end I was very satisfied & I would 100% recommend Adam & the company he works for
Thankyou.

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Won’t be going back

Won’t be going back, spoke to a lady on the phone, everything was like it was hard work for her or to much of a burden. Was looking for a quote and it was all hard work made me feel like I was doing something wrong the whole time as I wanted a quote now but my policy didn’t run out till February, I wanted a quote for my new business partner add on!
I will not be going back and spending my money where I don’t feel welcome

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

A massive thanks to Arron Pownall for…

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Brilliant service we got there in the end. Thanks Heath

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I am writing to express my sincere…

I am writing to express my sincere appreciation for the exceptional service I have received from Kian,

On 30/09/2025 I Called my insurance company and spoke to a fantastic staff called Kian,

Kian solved my issues within minutes, responsive, and genuinely committed to resolving the issue in a timely and satisfactory manner. particularly outstanding in my case. Kian was empathetic, listened attentively to my concerns, and worked diligently to ensure that the entire process was smooth and stress-free. Hes attention to detail, proactive communication, and willingness to go the extra mile to assist me have been truly remarkable.

Your company's commitment to customer service is truly commendable. I have been a loyal customer and experiences like this are a testament to why I continue to place my trust in your Insurance Company, Please extend my heartfelt gratitude to the entire team
Thank you. Kian

A. Karim

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I have had a very good experience with this company and I have been dealing with them for more than 10 years. Also the sales consultant Sophie Mattis has been a great help. Many thanks

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam been using my no…

This company is a scam been using my no claims bonus on and of personal and trade for 15 years plus no accidents no claims sent me 1 years trade back had 12 years no claims bonus where’s it gone don’t insure with this company just because I would not renew my policy with them because the price went up from last year

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

This company is best avoided

This company is best avoided , once you ask for a receipt they make excuses on how to cancel your policy, I’m beginning to think the entire company is a scam . Took out the policy months ago ,still no receipt or policy ,I was assured a hard copy would be sent by post with the receipt, nothing arrived, then once i contacted them nothing but manipulative lies

September 8, 2025
Unprompted review

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