ChoicequoteReviews 

524
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the process smooth and stress-free. Many highlight the exceptional customer service, noting that advisors take their time to explain details clearly and ensure all questions are answered. People are particularly satisfied with the service, often mentioning that they received the best possible price and felt well-supported throughout their interactions. However, some people mentioned experiencing rude staff and abrupt communication, feeling that their inquiries were a burden. A few other people also felt that customer service was bad, with some advisors lacking clarity or failing to follow up effectively.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Price

People report positive experiences with price, with many reviewers finding competitive and affordable rates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business Mohammed was very professional, polite, helpful and extremely knowledgeab... See more

Rated 5 out of 5 stars

I was given this company No by a friend because it’s my 1st time getting my own insurance Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process At... See more

Rated 5 out of 5 stars

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Br... See more

Rated 5 out of 5 stars

Absolutely fantastic service by Kyle. Was completely honest and got me the best possible price even beating my current insurers plus other quotes. I would highly recommend. And once again thank you


Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in car, taxi, haulage, motor trade, courier and motorbike insurance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

524 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(524)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tina W handled my enquiry swiftly and…

Tina W handled my enquiry swiftly and is extremely pleasant to deal with. So much so that I didn’t even bother looking for other PL insurance quotes. Tina went out her way to ensure I understood some policy details I wasn’t sure about.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, helpful and well prepared to give a five star service. Mohamed was absolutely amazing helping me to find the right product for the best available price. Highly recommended and appreciate. Five star not enough to reflect the brilliant service provided

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, my experience with this insurance company has been disappointing. The premium was significantly higher than other comparable offers I later discovered, which provided similar coverage at a much more reasonable cost. Additionally, the No Claim Bonus (NCB) documentation I received was incorrect, despite multiple follow-ups. Communication was inconsistent, and I found a lack of transparency in how my case was handled. Based on my experience, I cannot confidently recommend their services.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great customer service. I was talking to Arron for more then 40 minutes. He was helpful all our conversation, and we found what I needed. Very friendly and patience Arron was doing everything for me - I just felt it- as a foreigner, some of the sentences he had to repeated few times, but he never been angry. He spoke to me patiently till the end of our conversation. Big thank you

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Massive thank you to Adam and his…

Massive thank you to Adam and his colleagues, been a great help in my renewal. Once again they got me the best policy out there for my needs, look forward to another safe year driving, and I know when it comes to renewal Quote line will get me the best policy.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful service

Recently renewed my motor trade insurance. Ran into a small issue, which Kyle was very helpful with resolving. Professional and friendly, he got everything quickly sorted, and insurance arranged. Many thanks, and hope to do business again in the future.

LK AUTOS AND VANS LTD

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Mohammed Samiul Islam

Mohammed Samiul Islam who i have been speaking to for many times was so great full gor explanation and information that would hekp me towards my insurance before speaking to main insurance provider making sure when contacting them i have all the documents ready to send so no interoption will be when taking insurance thanks to him and definitely would recommend them to anyone who is looking for cheap and reliable car company insurance

April 2, 2025
Unprompted review

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