ChoicequoteReviews 

524
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the process smooth and stress-free. Many highlight the exceptional customer service, noting that advisors take their time to explain details clearly and ensure all questions are answered. People are particularly satisfied with the service, often mentioning that they received the best possible price and felt well-supported throughout their interactions. However, some people mentioned experiencing rude staff and abrupt communication, feeling that their inquiries were a burden. A few other people also felt that customer service was bad, with some advisors lacking clarity or failing to follow up effectively.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Price

People report positive experiences with price, with many reviewers finding competitive and affordable rates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business Mohammed was very professional, polite, helpful and extremely knowledgeab... See more

Rated 5 out of 5 stars

I was given this company No by a friend because it’s my 1st time getting my own insurance Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process At... See more

Rated 5 out of 5 stars

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Br... See more

Rated 5 out of 5 stars

Absolutely fantastic service by Kyle. Was completely honest and got me the best possible price even beating my current insurers plus other quotes. I would highly recommend. And once again thank you


Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in car, taxi, haulage, motor trade, courier and motorbike insurance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

524 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(524)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Appreciation for outstanding support

I wanted to take a moment to recognize Charlie from the Business Department for her exceptional service. She was incredibly helpful, providing in-depth responses to all my questions with great clarity and professionalism. Her knowledge and willingness to assist made a significant difference in my experience.

Even when our call was unexpectedly disconnected, Charlie promptly called me back as promised to ensure all my queries were addressed. Her dedication, expertise, and commitment to customer service were truly outstanding.

I believe employees like Charlie deserve recognition for going above and beyond, and I wanted to share my appreciation for her outstanding support.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

For excellent help speak to Kian

Kian was very helpful today and went above and beyond to help me with my queries. Would highly recommend his services as his communication skills were great and he was very efficient.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and price

Great service and price. Tina was very helpful and quickly found a good price for road risks and liabilities for my business. Would recommend and definitely will use again.

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Spoken with Kasey today who was the…

Spoken with Kasey today who was the epitome of charm and civility as opposed to her colleague Eadie about whom the less said the better ( I think mike Tyson had less aggression and more femininity..... ! ) , woeful company where Kasey doesn't belong.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support from Kian Nield

Excellent customer service from Kian this afternoon, our quick phone call turned out to be an hour & 52 minutes, in this time Kian explained everything thoroughly, I had many questions & again Kian answered every single one without hesitation, he knows exactly what he’s talking about & even need be, he will break it down further to make it more understandable. 10/10 service! Thank you. 👍🐝

March 14, 2025
Unprompted review
Rated 3 out of 5 stars

new motor traders policy arranged with…

new motor traders policy arranged with Tina Whitaker. I was very pleased with the service and have already paid for the policy in full.

However, I have tried reaching out to Tina via email since my payment to see if she needs any additional documents from me, but unfortunately, I have not received a response. Additionally, I attempted to call the office and only heard background noise, which was quite distracting like children in the playground and I was unable to get through to anyone.

I am starting to feel concerned about the professionalism of this organization

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Atif khan

Atif khan

Exceptional service, you can tell when an insurance broker has your interest at heart, what a genuine guy, will definitely be dealing with guy for a long time . Thankyou

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

I called for a quotation today and…

I called for a quotation today and talked to Atif, it was such a pleasure to have spoken to him, was very professional, polite and upbeat, I have to say that after speaking to many companies previously I decided to take my insurance out with this company.
Thank you Atif for your help and professionalism!

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Dealt with Aron fantastic guy…

Dealt with Aron fantastic guy understanding very knowledgeable. I’ve committed to Gallagher for another 12 months. I’ve been with them now nearly 5 years thanks a lot Aron you save Gallagher‘s another customer for 12 months.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Kian

Hello
Spoken.to Kian very helpful and very good at explaining and understanding situation
Many thanks

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and professional approach

Big thank you to Kian who handled my enquiry earlier today, I just moved my insurance cover through Arthur Ghallager last November, always helpful customer service, but this time was a record breaking (a 50 minutes call) as I had so many questions to amend my policy, sorted in the end and all adjusted accordingly, can't get any better, highly skilled and polite. Well done.

Best Regards

Yahia Ghawi

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable and friendly
Listened, understood me and was patient making it all very easy , thank you

February 25, 2025
Unprompted review

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