ChoicequoteReviews 

524
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the process smooth and stress-free. Many highlight the exceptional customer service, noting that advisors take their time to explain details clearly and ensure all questions are answered. People are particularly satisfied with the service, often mentioning that they received the best possible price and felt well-supported throughout their interactions. However, some people mentioned experiencing rude staff and abrupt communication, feeling that their inquiries were a burden. A few other people also felt that customer service was bad, with some advisors lacking clarity or failing to follow up effectively.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Price

People report positive experiences with price, with many reviewers finding competitive and affordable rates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business Mohammed was very professional, polite, helpful and extremely knowledgeab... See more

Rated 5 out of 5 stars

I was given this company No by a friend because it’s my 1st time getting my own insurance Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process At... See more

Rated 5 out of 5 stars

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Br... See more

Rated 5 out of 5 stars

Absolutely fantastic service by Kyle. Was completely honest and got me the best possible price even beating my current insurers plus other quotes. I would highly recommend. And once again thank you


Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in car, taxi, haulage, motor trade, courier and motorbike insurance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

524 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(524)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service at Gallagher Insuramce

Thank you Tina whitaker-piece at Gallagher Insuramce based in Stretford .
I was looking to renew my motor Insurance and receiving a phone call from Tina has really solidified my decision.
I certainly hope the level of excellence and professional and very helpful service I received will last for years to come . Because you have a loyal customer for years in Zcarz Ltd . Highly recommended for all customers and I Will most certainly be referring and recommending all my fellow trade colleagues that I have built up over many years in the business to Gallagher Insurance . And Tina will be the no.1 to call.
Look.forward to being your customer at Gallagher. Many thanks.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Review for Dean Taylor

Review for Dean Taylor, Sales Consultant (Taxi)

I am writing to express my utmost satisfaction with the exceptional service provided by Dean Taylor, a Sales Consultant at Quote Line Direct. As a loyal customer of Quote Line Direct for several years, I have always appreciated their professionalism and dedication.

This year, I had the pleasure of working with Dean Taylor for the renewal of my taxi insurance. Dean went above and beyond to ensure I received the best quotes available. His approach was both respectful and pressure-free, which made the entire process smooth and enjoyable.

Dean's politeness and professionalism were truly commendable. He exemplified the high standards that Quote Line Direct upholds, making my experience a positive one. It is a relief to know that renewing taxi insurance can be a hassle-free and pleasant experience, thanks to professionals like Dean Taylor.

Quote Line Direct should be proud to have such an outstanding sales consultant on their team. I am grateful for Dean's assistance and look forward to continuing my relationship with Quote Line Direct.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Mirabelle

Mirabelle was brilliant alot of patience went over everything and explained it well and got a good quote

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Super experience with molly

Ok to be honest I was close to cancelling my policy after 5 days seemed like no1 was bothering to listen to me but demanding things that only my previous insurance could deal directly with you. The only reason I'm leaving 5 stars is as one member of staff called molly went the extra mile and listened to me and called my previous insurance which settled everything. And I could continue she is a excellent at her job and can't thank her enough..so thank you molly for all your time and effort 🙏

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and very helpful

From day one James lightfoot made my experience dealing with the company hassle free, easy and simple. He couldn’t do enough to help and went above and beyond on more than one occasion to help resolve an issue I had.

He dealt with everything in an extremely professional manner and is a credit to the company.

If everybody was like him my day to day life would be stress free and easier.

Will be recommending him to colleagues and other professionals in the motor trade.

Once again, thank you!

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

I called for a quotation today and…

I called for a quotation today and talked to Charlie, it was such a pleasure to have spoken to her.
Charlie was very professional, polite and upbeat, I have to say that after speaking to other companies previously I decided to take my insurance out with this company, thank you, Charlie for your help and professionalism

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Spoke to kian nield

Spoke to kian nield
Regarding my policy
A fantastic person to deal was very professional in handling the call
Solved my query very quickly with one fhone call
and
Will recommend to others

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Kyle Lloyd

Kyle Lloyd, is a very courteous and knowledgeable gentleman, who guided me through my new venture with ease.
A credit to the company.
Thank you

December 14, 2024
Unprompted review

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