City Link 

The hostess was so rude! We wanted to sit together and we asked her to find us two seats. But she refused and started accusing us of being rude and we had to sit separately! It is not my **** problem that some people who pay for one seat actually use two. Because somebody is an idiot, it does not mean that the other passengers have to have terrible experience! Never going to use the services of this company!!!!

My document sent on 10th returned by City link on 20th, and the reason is they couldn't find the location. Firstly you should call the recipient, but you not.. Secondly my address is correct, these is not mine first time send document to same address. Document resend on same day 20th. On end of the month my customer called notify the document not receive. Therefore, i called to CityLink check signed consignment note, but till today 4th of second month i didn't receive any respond by CIty Link.
As per information given the document is sent, is it very difficult to show me signed note? or you have loss my document??

The drivers are always hardworking and pleasant. The company though continue to send parcels that are too heavy for one man deliveries - for example kitchen worktops weighing 40 kilos plus. The result is that they keep arriving damaged. They will take the trouble to text a delivery time - and then generally are hours late, or hours early. PAY ATTENTION LINCOLN - YOU ARE THE WORST OFFENDERS - YOU WILL LOOSE YOUR CUSTOMERS UNLESS YOU IMPROVE - APART FROM BREAKING HEALTH AND SAFETY REGULATIONS!

I had called customer service only to have a rude female answer me and in top of that she gave me the wrong bus times and two buses have passed once then

I wasn't home when the document I was expecting arrived because I didn't know the exact date or time it would arrive. If the courier had called me, I could have told them to leave it with my building management office. Instead of calling, they just left a note on the door that I have to pick the item up myself. This is extremely inconvenient for me as I don't have my own transportation.

The company only made one attempt to deliver to our condo, which, like most all condos, have security. No notice of attempts were received and only after following up with the shipper did we know they shipped it one month prior.

After calling to have the package redelivered, the driver was unprofessional and quite rude. First, if you are a delivery person, you need to understand how to call a unit to get access. After troubling my wife to meet him downstairs at the gate, he proceeded to be rude that he was not able to maneuver his car back into the road. If he is that incapable of driving a car, then maybe should think of a new profession.

I would not recommend using this delivery service as is by far the most unprofessional, lack of customer service providers I have dealt with.

I'll make it short. It's been 8 days since I placed order and made payment on my item and yet I haven't received my item. I'm sick with your service. Please do something

Not much more to say than the title. I have been waiting for my parcel up until today so it is officially 5 days. I called the operator/the person in charge and guess what? SHE THREW A TANTRUM TO ME WHEN I AM THE ONE THAT IS SUPPOSED TO BE ANGRY. She told me that the driver was a part time one so he didnt really know the areas or address very well (that is not my prob, that is YOUR prob that you have to discover and resolve) and the other excuse that made me laugh: it was raining, so the parcel cant be delivered. As i remembered, the weather was so bight as ever. I checked the parcel tracking and the parcel is already in transit and in the truck and I TOLD HER IF IT IS IN THE TRUCK, DONT YOU THINK YOU SHOULD DELIVER IT. That would be my first time ever throwing my anger to someone stranger on this earth. She promised to deliver it today and lets see how long today would be for me.

Very helpful to have the live chat facility and chat to Emma, who was very friendly. Answer not as I'd hoped (no pick up time can be specified other than between 9 and 5.30 which makes it very tricky for anybody who works full time), but much nicer to be able to talk to somebody directly.

I ordered some stuff for delivery at my home address. Normally, couriers give you some sort of indication about when they are going to deliver (the good ones keep updating you with text messages/emails about the status of your delivery), but I had zero communication with city link prior to the first attempted delivery. After I found their "sorry we missed you" card I tried calling the number provided: it was all automated and was giving me two options - either return to sender or go and collect from their depot, which is in a different town and a 45' drive away. Since I didn't want to do either (and there was no option of speaking to an actual person), I waited hoping they would attempt another delivery, which they did, a few days later. This time there was no card, but I received a voicemail saying that it was their second attempt (again during my working hours and without any prior communication).

After that I was running out of time for my delivery, since the ordered items were to be used at a planned event, so I called the sender and asked them if they could rearrange delivery. They assured me that that city link would attempt redelivery on a set date. Again having no word from the couriers, I stayed at home all morning waiting for them and left a message stuck on the door when I couldn't wait any longer. I never heard anything from them, they never even attempted that delivery, the ordered items never arrived and the sender gave me a refund.

This has got to be the rubbishest courier service ever. They do need to look up the term "courier service" in the dictionary, because they will surely find out that a courier doesn't expect their clients to drive for 45' to get their parcels, their communication with customers is a bit more than a 2-option recorded menu, and they actually deliver parcels to their destination.

On their web site they stated a delivery time of 14:11 to 16:11 and as I had made arrangements to remain in for the delivery I waited .. and waited .. and waited. At about 4pm I looked on their web site and it stated they had attempted delivery at 15:06 and left a card. Well, as I was in the house at that time, with lights (including the xmas tree) and my car is parked outside my front door it was obvious I was in - and of course no card through the door. Next door were also in and normally couriers leave things inside my back gate - nothing.

I rang up to complain and asked where they had attempted to deliver as it certainly wasn't my house. The lady was quite rude and would not even follow up my order apart from to say they will try again tomorrow - when I asked where she put the phone down on me.

John Lewis seemed quite embarrassed when I spoke to them and they have already arranged for a duplicate items to be delivered by DPD, which has now arrived. Unfortunately the other was out of stock so I am reliant on City Link but no email, no text, no call and their web site just says loaded onto a van. Helpful NOT. They must be the most useless delivery company out there, but it is the lies that have annoyed me most. And the Customer is always right would be a good thing for them to follow.

The van driver literally abandoned my parcel in a public area at a totally incorrect address stating he didn't have time to deliver it! Fortunately the postal staff at the location found it, with several other parcels, after three days and tracked me down to inform me.

Rude customer service, hold time over 10 minutes, did not deliver parcel.. I have no idea whats happened to it. Would not recommend, not sure why this company still exsists, as this is not the first time it's proven its terrible service!

City link quote me on delivering parcel for to the place 5km from me on £25 i accept the price.

Same day collection and delivery - perfect but...
Unfortunately Currier couldn't find a address and he came back after 2h to my place and city link charge me £90 for this operation.

CityLink Currier after when he failed delivery he came back to me with info that he haven been on the address on the box but shop next to it...

Address on the parcel was correct, what have been proved by Parcel-force company who manage to deliver parcel after them.

Never ever again i will use them services!

I use courier services regularly and this is the first time I used City Link via parcel monkey. It has been the most awful, deceiving and worst experience I have ever had with a courier company. They literally took no responsibility of failing to collect the parcel, would not offer an ameanable solution and simply said "you have to rebook with parcel monkey", meaning I would have to pay again!!

AVOID AT ALL COSTS!!!!

City link are the best company for parcel delivery the always collect on the day and always drop of when they say they are going to if they keep there prices competitive will use no other company

First time user of City Link, had issue with printing docs after order. With Catherine Corless's help, got it sorted. Would use again. I ship a lot of parcels via MyHermes and TNT and some small ones via Post Office.

Not their staff's fault, but I think they should have delivered everything they committed to, rather than taking the business and then failing to deliver (literally!). They have left me truly up a certain creek!

Easy to arrange collection from my place of work and helpful via online chat when I couldn't retrieve the VAT invoice from the initial email that was sent with confirmation of my order.

Brilliant service, efficient and a friendly driver. It is lovely to praise a company - and really mean it - but yours exceeded all expectations. Well done