City Link 

Booked a collection on Thursday 18th December for collection Friday, next day delivery so plenty of time for Christmas. They did not collect. Re-booked for Monday, they did not collect. Re-booked for Tuesday, phoned them to confirm on Tuesday and confirmed my address, also gave my phone number so that the driver could call if there was a problem, assured they had contacted the driver and he had all the information. At 5pm the parcel was still there so called again, they contacted the driver again and I was assured the parcel would be collected. Now Christmas Eve and the parcel is still there in my porch. Have contacted them and been told the driver could not find the house, there are 17 houses on my postcode, all on the same street so it is not all that difficult. Absolutely ridiculous 'service' that everyone should avoid like the plague. PS. on the 3 days they should have collected I had 2 other collections and 3 deliveries without a problem from other couriers.

Checked tracking and saw that delivery anticipated 23/12/14.... Normal delivery times between 07.30 and 17.30. Waited in all day, checking for changes...item not delivered and no changes to tracking info. After 17.00 tracking info changed to say item not scanned at collection depot (previously said it had been scanned) Telephoned company to be told item not even received! When I asked why the system had shown delivery for that day if item not received, I was told that it had not done so!!!

Not much more to say than the title really- city link failed to deliver an xmas present yesterday. So, a day confined inside for me with no end result (all you get is an 8am to 6pm window). Tracking number hasn't worked on the city link website either, so called them middle of yesterday but couldn't speak to anyone of course - line just dropped to a dial tone repeatedly. No information. Called waitrose instead who assured me the delivery would be made yest. Called waitrose again at the end of the day yesterday, when that hadn't happened, and then told it would be a day later - no reason given by city link for why they hadn't delivered. Delivery window 8am to 6pm again today so more waiting waiting waiting... painful!! Appreciate it's xmas but a fundamental requirement that a company needs to do what they say they're going to do (or be damn apologetic if they don't!!). So 1 star for you.

I have been within earshot of the front door all day waiting for my Christmas deliveries. Selfridge's parcel arrived and so did one from Amazon, but not the one from John Lewis to be delivered by City Link. If they fail to deliver they send an email claiming they tried to deliver but no-one was in. This is an absolute lie. I have been tracking this order all day and it never left the hub. There is no card through the door and no mobile phone call. They did not call. They are not only inefficient but liars . I will never order from John Lewis again if they are comtinue using this company for deliveries. Avoid at all costs.

Received my parcel the next day after it was sent by the seller. I didn't even pay for delivery, so I'm very happy with how quickly city-link delivered.

I checked the tracking info which gave me a 2 hour time slot for delivery, however the courier was running late. (The tracking said 'sorry we appear to be running late')

I don't mind to be honest because with it being so close to Christmas I'm amazed they managed to get it to me the next day, despite my delivery estimate having been between 5-10 days.

I haven't had a bad experience with city-link to date, and I'm usually the first to complain when a company doesn't meet my expectations as a customer!

If Amazon had asked for my preferred delivery service, I would have avoided this one like the plague. After using Prime Delivery to get it the next day, I should have expected the 40 inch TV today- in time for Christmas. Being with Prime guarantees that you will definitely get the parcel on the day of which they clearly state. I got up ridiculously early this morning, and waited in all day, before calling the company up at 6:30pm. A rude customer service agent replied 'if it hasn't even left our depot, there is no way you will get it today'. The TV has literally sat in that warehouse for two days, and nothing has been done about it. Amazon told them, after I called them, to get it delivered tomorrow, or else they will have to send out a new one.

I am not surprised this has happened really. Several years ago, they lost my laptop, and more recently, lost a whole desktop PC- having wrong tracking numbers, and later making out we had made the whole situation up. It turns out that City Link actually sent our PC to a different address- leaving us to file a claim with PayPal to get a refund.

This is literally the worst delivery company in the country- don't even trust them once.

City Link failed to deliver by not even registering the tracking number on their system. The company I bought the item from have kindly sent the item again, specifying express delivery. The item has now been in the hub all day with no sign of it going out. Ongoing communication with the company has been useless with either a perfunctory, stating-the-obvious response; a fictional response; or no response at all. Still, there's one day left before Christmas; they may deliver the present before the 25th. If you have any choice, I'd suggest avoiding this 'service' at all costs.

Hope you get the message CITY LINK - Extremely poor quality.! DO NOT USE THEM.
THEY LIE AND STATE THAT A CARD HAS BEEN LEFT WHEN THIS IS NOT THE CASE. DUE TO NON DELIVERY I HAVE JUST HAD TO CANCEL AN ORDER THAT SHOULD HAVE BEEN WITH ME EARLY LAST WEEK. IF YOU CANNOT DELIVER DO NOT TAKE ON THE WORK. THE DIRECTORS OF THIS COMPANY SHOULD BE FINED FOR SHARP PRACTICE! THEY TAKE THE MONEY BUT DON'T DELIVER EITHER AN AVERAGE COURIER SERVICE OR THE GOODS!!

Early learning centre informed me that citylink has lost my order, [which is kids christmas presents]. Should of been here no later than last Friday and still not recieved. Just had to order replacement which I presume citylink will probably go and lose Aswell.
Absolutely farcical and ruins children's christmas through complete incompetence !!!!

City Link were due to deliver an urgent parcel on a next-day delivery service to me yesterday - I waited in all day but no delivery and now their site reported they had tried to deliver to my address but there was no reply. This was not true - I was a few yards from the door at their stated delivery time.

They are now not planning to deliver the parcel until tomorrow - I have taken another day off work to wait in for it today - what is going on at City Link and what is the point of paying them for next day delivery if they have no intention of doing it?

We have had problems with City Link before and believe they use the "no-reply" excuse to cover up delays in their service. It was so bad last time we requested Amazon never to send items to us with them again (which they have done).

Deliveries always in stated time slot. Regular driver in my area is always very pleasant and polite. So nice to find these days.

Ordered a Xmas present via eBay, Citylink tracking shows collection and estimated delivery of 15th December. Item not received by 18th so called twice with promises to return call within 2 hours, no response. Last call centre numpty was unbelievably rude, demanded personal information and constantly called me 'mate'. Complaint raised and an email received to tell me item had not been received at the collection depot (even though tracking advised 'successful collection') and told me to contact seller to sort it myself. Following my response, Citylink are now trying to find the item, which I have little optimism of being successful, particularly before Xmas. Shocking performance, avoid.

City Link lost my parcel in time for christmas. I ordered a PS4 from John Lewis and a week before it still hadn't arrived so when I rang to investigate they informed me the parcel was missing. John Lewis then informed me my parcel was out of stock 4 days before christmas. If they would have notified me or John Lewis about the missing parcel earlier I could have got a replacement or a refund in time for Christmas Day. My loved one now has not got a present to open and I have had to tell him about his surprise gift. Not happy at all with this service!

We arranged Monday night for a parcel to get picked up for delivery Tuesday morning, we waited all week and no one turned up, Friday afternoon someone finally collected the parcel meaning my customer would only receive the parcel the following week even though shity link stated ' next day delivery ' i have since lost custom to my business due to shity links awful service and would never recommend this service to anyone! Stay away!

Money for 24 hour delivery taken. Got to Ashford in 24 hours. didn't realise that was what it meant. I thought it would be with me in 24 hours. Still in Ashford 8 days later. Don't answer phone (or its engages). Don't answer emails (sent 3). Note on site says "we are entering our busy perios - be patient" - quite amusing.
Surely they should stop taking money for 24 hours service if the can't cope. Looks more like false pretences to me.
Total rubbish - never try again. Will specify on orders "do not send City Link".

Fantastic service. Received a Sms to tell me what time the driver would be at my property and with in the 2hrs time slot he was there. Nice friendly driver :)

Lost my parcel (containing a Christmas present), but rather than inform me of this, the tracking information just kept giving me fantasy delivery dates on which the package never arrived. Customer service is incompetent and unapologetic. I would avoid using a supplier that has them as their courier company.

Kept me waiting at home for 3 whole days waiting for a package which I then discovered had been destroyed when I drove to Maidstone branch. Cancerous company.

Dianne at Live help was very helpful she rebooked the collection for me because I wasn't at home when the driver came to pick the parcel, so everything went nice and smooth ... Thanks !

CITY LINK DELIVERED MY PARCELS EARLIER THAN EXPECTED AND SO SENSIBLY LEFT THEM WITH MY NEIGHBOUR. I AM DELIGHTED WITH THE EARLY DELIVERY BEFORE CHRISTMAS AND EXTREMELY PLEASED THAT MY NEIGHBOUR WAS SENSIBLY USED FOR DELIVERY. A GREAT RESULT ALL ROUND!