City Link 

They lost my 50 inch TV bought on black Friday.
After 2 weeks Tesco sent another one should be delivered on Wednesday 17/12 but still not deliver so far.

Package arrived today with a big sticker saying "fragile" and the box extremely damaged. I pointed this out to the driver who was very rude and said that citylink get thousands of packages a day and can't help if things get damaged. Not impressed!

First impression of tracking service was good, offering a two hour window estimate for delivery, with 13:00 being the latest. I had worked from home to ensure I would receive my parcel however delivery was not attempted in the estimated time slot provided. I thought the driver must be running late which would be understandable and forgivable. However I checked the tracking service again at 17:00 and it claimed that the driver had attempted delivery and left a card. This was surprising given that I had not left my home all day and there was no card left. It does seem like the driver could not be bothered, and instead I have to do his job for him and pick up the parcel myself from my local depot. If it hasn't been stolen that is.

Just received confirmation that my parcel has arrived, delivered by City Link from Cambridge to Edinburgh next day.
Excellent, efficient and completely hassle-free service.
Website easy to navigate as well!
Highly recommended.
Well done Team City Link - Happy Christmas!

Waiting for over 10 days for this parcel. 4 "attempted deliveries" although no cards, and the photos provided as proof of attempt just black - and I was in for 4 days. Even asked them just to put round the back and they couldn't even get that done.

Customer service terrible, different information from different people, unable to deal with complaints, unable to give anything more accurate than a time betwee 0730 & 1730 - although it may be later. To get carrige refund I have to claim off the sender - not really their problem - but great model to use if you want to annoy both the sender & the recipient!
I will be checking with companies in future which delivery service they use - if it's city link I will not be buying!

I have never, ever encountered such a terrible delivery service. Completely inflexible, appalling customer service and 100% disingenuous. They only deliver on weekdays during working hours when, surprise surprise, those of us who have a job are... at work! They claimed to have left a card indicating that they'd tried to deliver, but I never saw any evidence of a card. Their online tracking system showed a grainy photo of my front door and nothing else. When I called them up to ask if I could change the delivery address to my office address, they said no. I then asked if they could transfer the item to a depot closer to where I live so I could collect it from there. They told me that would be fine, so a day later I went to the depot, only to find that my item was not there and was still being held at the original depot, despite what customer service had told me. They continued to try delivering to my home address, in spite of me telling them to stop doing so as I would not be there to accept the item. They then reached their 5 maximum delivery attempts and sent the item back to the seller! What a complete joke.

Do not use this company, they are awful.

I've wasted quite enough time with City Link already today, so I won't waste any more by writing War and Peace here. This is not the first bad experience I have had with City Link. They are, by far, the worst courier I have ever had the misfortune of dealing with. In future, I am refusing to do any business with any shop that uses City Link as their courier. My advice to anyone thinking of doing the same is this - if you decide not to buy something from a retailer because they use City Link as their courier, send the retailer a quick email to let them know exactly why you are taking your business elsewhere.

@CityLink I am so DISAPPOINTED this is the Absolute WORST service I have EVER received NOT because after tracking 3days in a row with a status saying OUT FOR DELIVERY on each day. But because of the AWFUL customer service I received from a young man who was extremely rude and would not pass me to a supervisor or manager as I requested. Thank you for this awful experience I won't use any company which use you.

I was spaced out - recovering from an accident, when City Link's driver called to leave a parcel for my neighbour who was out. Sensing I was not quite well, the driver asked if I was OK, which was a welcome piece of kindness in a world of increasingly impersonal service. I have no doubt he would have summoned help if I had shown any further signs of needing any. What a great ambassador for City Link and for their staff.

Two bad experiences with these idiots.

First delivery; online tracking stated delivery was refused, which was a neat trick seeing as nobody was home. They apparently tried again the next day, no sign of parcel. Chased them by phone and eventually was fobbed off with the driver stating that parcel had been left down the road at number 4. There isn't a number 4 in our road. Parcel eventually turned up, left at the side of the house in pouring rain, with the contents soaked. No calling card was ever left.

Second delivery, again I apparently refused delivery. Lies again. So, another complaint by phone but they couldn't care less. Still waiting for another delivery.

Whenever I order online from now on, I will check which courier the company uses. If it's City Link I will buy elsewhere.

Our parcel was supposed to arrive 5 days ago, we have phoned City Link 4 times since to find out where it is and 'basically, we don't know where it is' is their only explanation. They still have not given us any indication as to where it is or when it will be delivered, all they have said is ring back tomorrow to see if we have tracked it down! A complete joke and waste of time.

I have had four deliveries from city-link and 3 out of the 4 deliveries the driver said he tried to deliver and there was no answer despite me being home on all occassions and that a card was left (also not true) when i called to complain i was told if i wanted my parcel that day i would have to got collect from depot after 7pm as they could not contact driver.
When i checked my tracking it said delivery between 12pm-2pm, I checked at 2.15pm and it said driver running late, checked again at 2.30pm and it said driver attempted delivery at 1.45pm and card was left.
I called wilkinsons who the parcel was from to let them know and city-link told them they must have tried to deliver to wrong address.
Poor service and customer service not interested in helping.
NEVER AGAIN.

Been having bother with another company beginning with Y so have been asking ebay sellers who they use before ordering. Ordered a slush machine from a seller in Cardiff on Mon and arrived via a lovely friendly driver to my house on Newcastle at 8.30am, a day early. Well impressed

Booked a collection through Parcel2Go recently. Was a parcel going to Cyprus. I opted for City Link (5-8 working days, supposedly). What a dire choice that was. The worst courier experience of my life. I usually avoid City Link like the plague, as they are beyond useless, but my customer didn't want to pay extra to use a better courier, so I was stuck with them. The parcel is now 4 days overdue. They told me it would be delivered NO LATER THAN 12TH DECEMBER. Erm, what date is it now... the 16th?! When Parcel2Go spoke to City Link on my behalf, they just said "oh it will be delivered the middle of next week". Oh, so that's ANOTHER 7-8 days overdue?! NO apology, NO explanation, NOTHING. What a joke of a company. I guarantee I will do all in my power to make sure you get less business from here on. You're a disgrace City Link.

Ordered through a third party on Amazon. They attempted the first delivery when I wasnt in so I rescheduled delivery for the following Monday (today). I have waited around since half 7 this morning and no attempt has been made. I spoke to someone in customer services who was really unhelpful and advised that all they could do was redeliver tomorrow or return it to the sender. Not really acceptable either way as I had to take time off work for it. Now raised a complaint with them and the original sender. Will wait to see what happens. Not holding my breath

3rd order and all had the same problem. Tracking said they tried to deliver and left a card. Was home all day they did NOT try to deliver and did not leave a card. Unlike others they dont even 'redeliver' the next day so I had to to chase parcel and got it days later. Worst courier I have dealt with and I deal with them all!!!

After experiencing a number of botched deliveries from many "reputable" companies, I am very happily leaving this review for CityLink.
A young man just delivered me an Argos parcel. Delivery was one day earlier than planned, came in the exact time frame that was given to me, driver contacted us for directions and promptly delivered.
Very positive experience, thank you City Link

I ordered a TV for my mum and dad from Amazon which was meant to be delivered by City Link on the Tuesday. I received an email from Amazon at 15:28 on the Tuesday to tell me that there was a problem. Naturally I rang Amazon as I wasn't pleased. Arranged with them that the TV would be delivered on the Thursday morning before 10:30. City Link agreed to this. At four o'clock on the Wednesday. He told my dad he'd tried to deliver it at 4 o'clock on the Tuesday. A blatant lie as by that time I'd already received the email from Amazon telling me that it wasn't going to be delivered. My dad refused delivery as he didn't like being called a liar and anyway, the delivery was scheduled for the following morning. At this point, the item showed up as delivered on my Amazon page. Obviously City link lying again. Anyway, again I phoned Amazon to confirm that the TV would indeed be delivered on the Thursday morning as agreed and again City Link said it would be. You guessed it, no show on the Thursday. Another phone call to Amazon, this time I cancelled the order and got a refund. City Link tried on the Friday to deliver the TV but obviously delivery was refused. The order was already cancelled. Shockingly bad company, Amazon should find another courier as it reflects badly on them

Delivery by 9am on expected day of delivery. Driver friendly and courteous. Package on excellent condition.

Day 1 (Tuesday) received delivery slot no parcel - contacted City Link said unable to find address. Gave more info.
Day 2 received delivery slot no parcel - City Link said parcel never left depot.
Day 3 received delivery slot no parcel - City Link said we would have to pick up from depot claiming that we couldn't have been at home. No card left.

Contacted supplier to chase. They were told that the parcel had been lost and sent to the wrong depot and would be deliveried on the following Tuesday. Meanwhile received call from City Link to say that parcel would be delivered on Saturday.

Parcel arrived on Saturday. Driver had no problem finding the address sat nav took him straight to the address. Unfortunately this driver only works Saturday.

During the week we had contacted City Link a number of times by phone and email. This is a waste of time as all they do is look at their computer and give you the info that you can see. They need to adopt a more proactive approach. Making sure the parcel was where the computer said it was would have helped. What's happen to customer service and taking ownership of a problem.