City Link 

I received a estimated delivery date, checked web site and waited for delivery...nothing. Web site says they tried to deliver and left card...oh really, well they didn't do either. Same thing happened on the following day. Today I went to the depot, the guy said it was out for delivery, went home waited, phoned City Link at 5pm, they said it was out for delivery, it's now 8:30pm and it's still not been delivered. So I just phoned Amazon, got a refund, told them they should reconsider using City Link as a courier as they lie!

Forget this company - they are part timers
Always late by a few days
I've had a few deliveries from this company - always arrives a day late or never on time. Not funny anymore.
Will wait until tomorrow and see if delivery arrives.

SUPPOSED TO COLLECT PARCEL NEXT DAY. WHEN THY DIDN'T THEY ANSWER WAS NOBODY WAS HOME WHEN THEY CAME. I WAS HOME ALL DAY WAITING FOR COLLECTION! NO APPOLOGY JUST BOOK ANOTHER COLLECTION!!!
WORST COMPANY EVER!!!

Missed first collection despite asking to collect after 11am they turned up at 9am. It was booked in on a next day service and as of now they have failed to deliver and its stuck in transit with no reply to emails. WORST delivery company experience. AVOID

Placed order for next day delivery. It was split into 2 parcels, first of which arrived on time. 2nd package still hasn't been delivered 7 days later. Every day City Link Customer Services inform me the item is on the van for delivery, but this is clearly not true. On day 7 driver claimed he couldn't find the address (1st driver didn't have a problem), asked a passing farmer who also didn't know, so failed to deliver! Come on...this day and age a courier company relies on a farmer's knowledge of local residential addresses! City Link have my phone number and were given easy instructions to find house. Unfortunately I'm left with the impression City Link have consistently lied to me, and made very little effort to make the delivery. Very poor service all round.

Another 4 parcels missing. No apology, no support, simply oh well sorry about that. Shocking!!!

A great service and very cost effective even though it is in the middle of the xmas rush they got it there on time.

City link have wasted several days of my time and a 90 mile round journey to their depot only to be told they cannot find my parcel and I would need to chase the sender in an effort to resolve their mess. customer service staff were rude and unhelpful, words cannot describe the utter incompetence

Ordered a £900 TV from Amazon and a sound bar. Paid for delivery on Sat before 1pm. Sound bar arrived as a separate consignment as scheduled. No sign of TV. Got email from Amazon at 5.30 saying there was a problem with delivery and would be there Monday.

Tracked on Amazon on Monday at 10.30 & it said TV was delivered at 9.30 and signed for (NOT TRUE) and that they'd tried to deliver on Sunday and left a card (NOT TRUE).

Contacted City Link and told them TV had not been delivered. Someone was going to call me back. DIDN'T HAPPEN. Phoned again at 3.30 and there was no record that I'd disputed delivery on their system. Some one was going to investigate and call me back. DIDN'T HAPPEN.

Tuesday morning I contacted Amazon who contacted City Link. City Link told them the TV had been delivered and again no record on their system about my dispute. Amazon didn't care and said they'd order a replacement. I guess City Link drivers know Amazon do not have the time or inclination to chase it up so just 'appropriate' high value items.

Phoned City Link again. No record AGAIN of my query and someone said they'd email me back. It's now Wednesday and another TV is due to arrive tomorrow (via City Link again I suspect, god help me) and some City Link driver is enjoying a free TV and no comeback.

Bunch of shysters.

7 parcels arrived at their depot to be delivered on 2/12/14. Only 2 arrived, so called them, no one answers just cuts you off. Next day while at work in the morning 2 more are left with a neighbour no card to tell me this, then in the afternoon 3 more delivered but returned as no one in. Try to arrange redelivery online, unable to do this, so have to call. After being on hold for 15 mins they can't tell me what has happened to them. Told me they would call be back this never happened! After calling another 3 times finally managed to arrange redelivery for the following Tuesday. Never turned up, so called again, and again don't know what has happened to them. Again told someone would call me back, again didn't happen. So had to call yet again, asked to talk to a manager so was cut off. Tried another 3 times no one answers so it cuts you off. This company is a joke. Surely it makes business sense if you have all 7 to deliver them all at once, and good customer service but this company wouldn't know good customer service if it smacked them in the face!!

Its now a pleasure to deal with City Link couriers/parcel deliveries.
Outstanding service with easily trackable system, approx delivery time given and a very polite, considerate and friendly driver.
Excellent work City Link
Thank you :-)

I am always happy when I see that something I have ordered is coming via City Link as it means I am never chained to the house or disappointed. They always deliver when they say they will and give a sensible time slot duration.

Told all day they would be here on phone and internet, phoned at 7.15 and they said one more person then me and just checked now and conveniently now as there are 2 itemsI need to speak to someone despite just doing that. They are liars and to be paying to be lied to is out of order.

So the first time delivery was attempted of my item (Monday), the driver didnt ring the buzzer of my apartment so I didn't know he was there. He left. I rearranged delivery for Friday, when I was next in, but they tried to deliver on Tuesday when I wasn't in. Phoned to confirm the Friday delivery and they said they would "try" their best. Item didnt arrive on Friday so arranged delivery AGAIN for the following Monday (a week after initial delivery) and checked tracking which said the item was still in the depot on Monday afternoon! So called up again, they said they'll contact the depot to find out what's going on...an hour and a half later I'm still waiting for a call back to find out.

Bare in mind I have amazon Prime so I should have received this item because of that anyway.

Terrible service, their redelivery system clearly doesn't work both online and on the phone and the call center is pointless because " they are sorry but we can't do anything its up to the depot".

I wonder how long it will be before I get my parcel, which I actually NEEDED a week ago....

Not being home for 1st delivery, a card was left saying item would be next day,waited in all day no delivery attempted. Had to drive on a round trip of about 70 miles to collected item. An e-mail was sent to city link to complain
About their service, a reference nos was issued against this,however it's now 6 days since this communication and guess what nobody has contacted me. Will never use for my parcels much more reliable companies out there.

Title says it all really, dropped my parcel off at an InPost locker late the night before, City Link picked it up the next day, and delivered the day after. No fuss, and the grand total for the service ... £1.91

Waited in all day today (Saturday) for a Christmas present for my daughter from Amazon. Courier website tracker promised delivery between 1034 & 1234, at 1138 the driver claims to have been and left a card. I called customer services who claim he said that "The premises were closed" and delivery could not be made, I was then promised that the driver would come back to deliver and that customer services would call to confirm time, neither happened and now they are closed until Monday and I am working all week, Thanks for nothing! Absolute liars and to think of the time wasted on a Saturday. I now cannot rearrange or request to collect from the depot as their website is currently crashing, probably with the high amount of people who are in similar situations as me. I would never use them again.

Paid a premium for Saturday delivery, it hasn't arrive and looking at the rest of these reviews hopefully they will go out of business. Time is precious, anyone who steals it from you needs to go. You are a delivery service, you have one thing to do and if you can't get that right, you have got to bow out.

Terrible, aggressive, rude staff & driver. Nevermind I still haven't received my parcel which has probably been stolen/broken. I can't believe any reputable company would use them as courier. I am convinced anyone which 'bothers' to post anything more than 2 stars is either a relative or work for their company and try to balance number of 1 star left... I will be taking this further.

Very fast delivery. Expected delivery to come on the Monday or Tuesday but came on the sat. 1 day after ordering parcel. And drivel carried the parcel into the house as I was at work and was too heavy for my mum to lift in. Thank you very much. Really really recommended. :)