City Link 

Tracking does not work, complained before but still the same. Always later than the delivery day provided by sender, that is when they manage to deliver to the right house. Not quite the worst service, the Swiss singing company takes that moniker. When you email them it takes days before they reply.

Two major issues with CL in 3 weeks, 1st issue my new bed was delivered 1 week late by a rude and aggressive driver.
2nd my 51" Samsung TV has apparently disappeared...retailer despatched but it never arrived. Driver claims he delivered it to a another house 5mins down the road, although no card was left through my letterbox to state this, and both my next door neighbours were home but did not see him..also the house he claims he delivered to says nothing was delivered. Only a complete idiot with no common sense and the IQ of a gnat would deliver such an expensive item to the wrong address!
Its so beyond stupid...the only logical explanation is he has stolen it.
Case opened with City-Link customer service for over 1 week and they are equally useless, no explanation or action taken against the driver!
They need to be closed down.

We ordered items with Mothercare almost 3weeks ago and paid extra for a Saturday delivery on 29th Nov. It was not delivered then. We checked online with the refence and City Link claimed they attempted to deliver on 26th Nov, and further 3attempts since. This was a lie as no one ever turned up or left any card to say they had. City link' office was closed when we tried to call to discuss further. We ended up phoning Mothercare instead. They arrange delivery for the following Monday, 1st December. This was another day wasted and nothing turned up . We called City Link which were rude and refused to help and advised we spoke with Mothercare. We called Mothercare back, again, and they advised that City Link was unable to 'find the address'. This is clearly a lie and if this was the case then how come they claimed to have made 3-4 delivery attempts!!?? The parcel was now on its way to being returned back to Mothercare for reason which we fail to understand. We arranged for the parcel to be delivered again on Friday, 5th Dec. A delivery did finally turn up, but it was incomplete!! We received one box and apparently our order has been split into 3boxes, and two of which were now missing!!! We called City Link several time spending several hours and god knows how much money being put on hold and being told lies after lies by rude incompetent 'customer service/switchboard people' and promised a call back. We received no further communication from City Link despite waiting for a call back for most of the day. We followed up with Mothercare again. We said we were fed up and we needed the items urgently as I am 9months pregnant and City Link were unhelpful and rude, so we would go to the depot and pick it up from there. We were advised by Mothercare not to go to the depot in case the parcels were lost and it would be a waste of time. Mothercare also said they would liaise with City Link to resolve this promptly. Today, we received a visit from City Link. HURRAY!!! However, only one box turned up!! When my partner queried the other and mentioned we had ordered 3weeks ago, a very defensive driver said ' that the single box was all he had been given and if we're not happy he can take it back'. My partner said that it wasn't the point and we just need to know when/where the box will turn up. The driver said that 'it wasn't his problem, that he had had issues with every delivery today and had been told to tell us if we were not happy we should speak directly to Mothercare.' So there we are... 3weeks from ordering with a retailer, 3 full wasted days waiting for delivery and one package missing which contains an expensive buggy, ... and a baby due to arrive next week. What will arrive first??? The buggy or the baby??? Any takers??

Said they attempted delivery but didnt - its an office building with manned reception.
Tracking information was wrong.
Telling me to me to make a 30 minute drive to pick the item up - which I think I'll refuse to do and they can send it back to the sender and I will get a refund.

Hopefully the sending company will use a different company in future.

Rubbish.

I cannot believe how poor this service is. Having booked a courier, and waited in all day, they don't turn up and then state that the parcel was not available. They then fail to turn up at the next two scheduled deliveries, forcing me to refund the postage of the item. I called the company nearly 10 times on the last day to check that they were coming, and was told to wait until 8pm as the driver was en route. 9pm...no pick up.
I can't believe how shocking these people are, I am cancelling the delivery and rebooking with someone reputable. DO NOT USE THEM.

When you pay for next day delivery its only fair that you expect it to come next day. Awful customer service when I did eventually get put through to a real person. I still have no idea what actually happened to my parcell because she number and ummed and ahhed. I'm so angry because this is a christmas present for my son. The worst delivery service I've ever had the displeasure of dealing with.

Pay for next day delivery, hey geuss what some pillock of a driver has taken the parcel south instead of north! Will have to wait 4 more days now. Idiots.

I booked their services through Parcel2go, Very disappointed with the delivery, the collection was delayed 4 times in 4 days, and they still can't guarantee the parcel would be picked up. Every time I contacted them when delay happened, they kept telling me wait till 6pm, then no one showed up. When I contacted them again the next day, they apologised and asked me to wait till 6pm on that day, then no on showed up. The same thing happened 4 times, at the end, I completely lost my faith in them. I cancelled the delivery and asked for a full refund. The refund was requested 5 working days ago, it still hasn't reach my account, it looks alike gonna be another battle with them soon.

Overall, very bad services. A company can't correct their failure on the 1st, 2nd, 3rd and 4th time, is going to fall!

If I can rate minus 5 star , I would. It only give you option min 1 star.

Horrible machine not customer friendly, no human contactable. Paid Asda nearly a fiver for next day delivery and when parcel arrives at citylink depot they tell us wait four days, JOKE? we would laugh but its cost a fiver.

Overall a decent job by City Link. Delivered on the expected day an date.

Received SMS indicating delivery date of 5/12 and an option to change if necessary .
7am 5/12 received email with delivery time bet 0800-1000 . Stayed in all day for delivery to be made at 1600hrs , 6 hrs late.
I,d rather be told that the delivery hour was not known or be given an am/pm delivery slot.

the saga started Mon 1/12/14 - our Amazon parcel, which we had waited in all day for was apparently delivered to a neighbour. No one had tried to contact us when they couldn't find us. We went to all our neighbours - no parcel. Phoned City Link who said they could do nothing until the driver got back to the depot (we never did hear from them and they have never rung us). I got on to Amazon, who were very good and re-ordered the article and it was to be delivered today express. Just in case the same thing happened, yesterday I rang CityLink and gave them our landline number and our mobile tel. no and asked if the delivery man could ring us before delivery as he obviously had a problem finding us. This afternoon I went on the tracking system and discovered that the parcel had 'been left in a safe place'. We had spent our third day in waiting for this parcel which has never arrived. We got on to CityLink - same story - can't tell us what happened until the van gets back to the depot. No one had rung us. The driver did not get a signature on delivery so we don't know where he left it but it certainly isn't anywhere near us, we have hunted high and low.

I am now very disinclined to order anything from Amazon in case they use this incompetent courier. They must be the worst courier company ever. We have wasted three days waiting in and my husband is nearly apoplectic with rage.

Purchased Christmas tree on 25/11/14 collected & processed at City -Link Central Hub,attempted to deliver to wrong address 26/11/14. Having not received tree contacted Customer Service Department where I purchased the tree from who phoned City - Link told them of mistake, assurance was give that the tree would be delivered next day. After numerous calls from both myself & the Retailer to City - Link no tree as yet been deliver. City -Link have constantly lied to both myself & retailer, then on the 5/12/14 I made my final attempt at getting the tree only to be told by City-Link they had return it back to the Retailer asking why I was told don't now. Conclusion this company should be taken to task and the Managers made accountable,customer service taught manners and honesty.

Worst courier company I have experienced so far, and there have been some pretty bad ones.

Ordered 24 hour service on Sunday, they said the earliest they could pickup would be Tuesday, I said ok.

Waited all day Tuesday, no collection. I had to email them to ask what was going, they apologised and said it was rebooked for Wednesday, waited in all day. I had to email them again and they said sorry, and it was rebooked for Thursday, see if you can guess what happened?

That's right, they just never came to collect and never gave a good reason why not. I rebooked with another carrier for collection on the Friday.

Now you might be thinking that I may live on a remote island in the middle of the North Sea and there was a huge storm that lasted 3 days...NO, the collection was from the centre of Dartford in Kent.

Unfortunately the lowest score I can give them is 1 star, the distress they have caused with their unprofessional behaviour deserves much less.

YOU HAVE BEEN WARNED, AVOID LIKE THE PLAGUE !!!!

This is my third day of waiting in for a delivery. One of those days is recorded on CL tracking saying I wasn't in and a card was left, I was in, the door bell was working and NO card was left.
Today Friday, the delivery was confirmed between 8:32 and 10:32!!!, it is now 11:46.... the depot, Preston, telephone number "is not connected please put the telephone down" which is a City Link phrase from the various CL lines I have tried today, so the message is not from British Telecom.
Head Office telephone number from 192.com takes you to, "please state your tracker number" no other options.
The website gives you the button to complain but this takes you to "please state your tracker number" no other options.
In summary I have lost three days holiday, no access to speak to someone, a delivery that has not happened and has been quite clearly lied about by the person in the van.
My next contact will be with John Lewis to ask them to not use City Link, would anyone like to join a petition to heighten the awareness of incapability of CL?

Booked on Wednesday for Thursday collection. Received message at 9am to remind me collection was happening that day. Waited from 7.30 to 7.30 (collection info says collection may be any time up to 5.30pm or later during during busy periods). No tracking info available all day and the following morning (Friday) tracking info still just says "scheduled".

The "we're so busy" excuse is ridiculous. Just don't take the order! Other companies manage to keep you updated, offer arrival time windows on the day and detailed tracking info. Times have moved on but Citylink seems determined to treat customers as an unnecessary nuisance.

Good bye Citylink.

Just caught delivery driver putting my parcel in the bin out side my house, needless to say he got an earfull, his excuse was he needed to deliver, I complained you didnt even wait for me to answer the door I saw you put it straight in the bin, where do they get these idiots

I ordered for my parcel to be collected and the following day the driver showed up then left without collecting my parcel. re-ordered again and got collected the following day by the same driver. tracking number not working, tried to call them but they cant find my parcel anywhere. sent a complaint and claim but just got totally ignored. this company and the staff are rubbish and incompetent. sorry is just not enough for me and any customers experiencing the same problem. NEVER EVER USE THIS COMPANY!!!!

Placed an order with them via parcel monkey for next day delivery. The parcel arrived at the recipients depot at 06:20 on the due day, Since then nothing. I have raised the issue with them on the web, no response I've called them and been told that they would contact the depot and call me back they didn't and now my initial web complaint has been marked as resolved and yot they have never replied to any of my queries. Total bunch of cowboys do not touch

Good experience recommend to any one x

Waited in all day for my Next Day collection. Funnily enough no one arrived. I've called twice and got through to no one on both occasions - the first time I was on hold for 15 minutes and I gave up. The second time I finally got through after 28 minutes. I shouldn't have bothered. She couldn't tell me anything of any help. She also told me that as I had booked through My Pacel Delivery they didn't have a contract with me so couldn't help me any further and was generally unsympathetic and dismissive. Brilliant.

How businesses like this survive God only knows, but it's probably down to financial restraints. Hopefully the better providers out there will bury it - Inwont be using them again and will encourage everyone
I know to do likewise.