City Link 

Citylink did exactly what it says on the website which is easy to navigate. The driver went a step further - no one in so he left card but then came back & was able to deliver. THANK YOU!

was supposed to have a 2 part parcel delivered on 2nd dec. Waited in all day for only 1 part to be delivered at 4.15pm. Second part was attempted next day however I was at work. I waited in today and driver turned up at 3pm and told me unless I had someone who could help then he wasn't able to deliver, he gave me a card and said 'give em a call, don't know what happens now'. Fuming I tried calling and got a stupid automated thing that gave me the options to either return to sender or collect myself. It's a table, I'm a female and I'm pregnant so 2nd option isn't going to work. I now have 1/2 the order with me and the other half with them.

I found a number to complain to (also sent an email). The girl I spoke to was helpful and told me the driver shouldn't have done that (no, the lazy sod should get another job if he can't do as his job title suggests and 'deliver'). She told me she would speak to the depot and see if they could re-deliver on 9th Dec when I will be available again.

As I have already been messed around so much by them I'm not holding my breathe that I will see my item this side of Christmas.

Do not use these guys it's shocking service to say the least I paid extra for next day delivery and it didn't arrive so I rang them spoke to a gentleman who said it came late it will be there tomorrow low and behold it didn't come so I rang again and after being on hold forever for ages finally speaking to someone they said the same thing which I pulled her up on anyway after 5 mins of arguing the toss she threatens to put the phone down so I asked can I please speak to someone in customer service or a supervisor or manager which she replyed it was a 24 call back so she can't this is the way the do things blah blah blah so I then found customer services number rang them spoke to a very nice gentleman explained what had happend he the put a message through to that particular branch (Warrington) and said he will call me back - so if he calls me back I may get an answer if not then what I have been sat in for too days passed from pillar to post and basically been told tough luck hmmmmm £13.95 for next day delivery which didn't come shocking customer service and you can't find head offices number for love nor money abysmal City link absolutely abysmal not even 1 star from me and I still don't have my parcel grrrrrrr

Booked through Parcel2Go. Took the day off work. Waited all day. No show. No calls. No emails. No contact whatsoever. Got in touch with Parcel2Go after three days and ask to be rebooked with another provider.

Do not use City Link. They will waste your time. Tell everyone you know to avoid these clowns.

Unfortunately we have had a supplier who used City Link until just recently (the now use FEDEX). They lost as a result of City Link's inadequate delivery service over £2,000 a week worth of orders as we could not rely in our deliveries arrive next day. Infact nearly all our deliveries disappeared to another depot and then got diverted back to us. Sometimes it was several days before we saw our order. This happened to many of our suppliers customers hence they have now changed couriers.

Recently again we finally received our order again several days later only to find that the second parcel we received was not actually ours it was someone elses.

I immediately phoned their customer service and after waiting 25 minutes to get through to someone very rude and unfriendly I explained the situation that we had received someone else's delivery and we didnt know where ours was. That was the Monday, Wednesday I have spent another 40 minutes on the phone as no one contacted me back, apparently nothing had been put on the record and it said that our consignment was successfully delivered.

I am still waiting for a response so if you are a Hinckley business and missing some blinds I have them.

Worst company I have ever seen. got my morning txt msg with a time of 10:12 - 12:12. came to 3 so I rang the company after witch I was told was still on the van and I will get the item today. got to 6pm to called back and spoke to a manager who promised to give me a call back with in 30 min from calling the depo.. this also didn't happen... why lie?.


called back at 7 to speak to addy ?.. milton Keynes who didn't speak very good English for me. I made a comment of " if this is how your company is run ill expect your vans to be clamed soon and you will be out of a job!". addy then proceeded to ring the depo and stop my item from being sent out the next day... apparently customers are not allowed to express there opinions.

I was then forced to drive to Coventry's airport depo where I was met by a rather young man who then accused me of being raciest!.. abusive... and if I don't stop talking I wont be getting my item.. ...now you have stopped I will allowe you to have it item?!?!...

This is not a friendly or welcoming place to go!!...

FCA Report has been filed as the company dose not seem to offer a complaint procedure.

City Link was probably my worst experience ever in receiving a delivery.

They were supposed to deliver a parcel to my office, and despite what they say about delivery hours to office addresses on their web site, they attempted to deliver on a saturday afternoon. No notice was slipped under the door, and the tracking information said I needed to reschedule or collect from the depot.

The web site doesn't work properly and it's impossible to reschedule a delivery online. The phone number provided is also useless, as it's an automated service that only gives you tracking information. After failing to provide a tracking number on purpose a few times I managed to get through to an assistant, which should be an option available without having to jump so many hoops.

The assistant told me it was out for delivery, but at 7pm there was still no parcel to be seen. The next day the tracking information said the parcel had been delivered and signed by "Failed". I called them again and was told that I had to collect it from the depot.

I traveled to their depot during my lunch break so that I could still get my parcel on time, and when I got there I stumbled on a closed door and empty reception. I rang the doorbell and it took almost 5 minutes for someone to come open the door for me. It took 3 different people to come and speak to me until one was able to take my tracking number and check for it. I was then told it was out for delivery, unlike what I was told over the phone. Everyone I spoke to at the depot seemed very uninformed and clueless about everything. It didn't help that I saw one of them kicking around a parcel and placing it between the door so that it wouldn't close, as if he didn't have the code to open the door again or simply was too lazy to input the code.

I wasted my lunch break for nothing. The parcel was finally delivered later that day, but still the service that I received was the worst I've ever had. I complained by email and so far got no answer from them.

With so many delivery services available for a good value, I see no reason why anyone would like to use City Link.

Firstly, I would like to say I would rate lower but I have to leave at least 1 star.
I was expecting a delivery Yesterday of a TV ordered through Amazon on black Friday. It was due to be shipped for next day delivery but dispatch was delayed due to the busy weekend, fair enough ( at least Amazon explained this and refunded my shipping fees). I received assurances from Amazon that it would be with me today and true to their word a tracking number was emailed to me last night at 17.28. This morning I went on to the city link site to trace the delivery and they have no record of it on their system, so I call them up and the lovely lady explains that they left it with Amazon last night as they only managed to collect half of the consignment!!!!! I call Amazon back and ask what is happening and discover that city link would now only give them a 4 day delivery window ( I would get the TV on the 6th or 8th when it should have been next day 3rd ) I advise them that this is unacceptable and they agreed, they have replicated my order for guaranteed delivery tomorrow with either Parcelforce or DPD ( reliable couriers in my experience ) Citylink should be ashamed of the service they provide to the people who pay their wages, based on this experience I will not be using them again and will pay extra to avoid them.

Ordered a computer part from amazon costing over £300 next day delivery with city link. It has now been over a week they have not attempted to deliver once and I am having to cancel the order. I know this is city links fault as the tracking says it has been at their facility for 5 days now. I have tried calling City link and your be on the phone for minutes and then the line will go dead. Worst company ever!

Whole family in at time of delivery house it was dark so all the house lights were on but still was given to neighbour. No card left customer services said that they run out of cards????? GET MORE.
After spending 20 minutes on the phone found parcel to be with neighbour. Parcel half opened (Doubt this was neighbour) could have been because the box was so badly crushed
If you think about buying online from John Lewis expect to have to hunt for your damaged goods delivered by City Link

Very pleased with the quick delivery. It was a little early and I was still not home. But the courier left them with a neighbour. But unfortunately a card was not left as it said on the website. So my elderly neighbour had to walk round to tell me. An oversight I'm sure as they have a lot of deliveries to do.

I ordered something from Amazon, it missed the estimated delivery date then attempted delivery when no one was in and left a card. I called the number on the card to re-arrange to a date I could be in, then waited in all day for this delivery (ridiculous as it was a £15 toy). They didn't turn up so I called them and was told it wasn't on the van but at the depot and they would try again the next day. It didn't turn up again so I called in again and they promised to look into it and call back. They didn't so called again only to be told it had been returned to Amazon as had been at their depot for more than 5 days. I put a complaint in on the website which they closed immediately saying I'd had 2 failed deliveries which was a lie. Worst company I've ever dealt with.

My wife's friend arranged a delivery from our address of 6 parcels. My mother who is 66 and very ill was waiting for your company representative to come and collect them. When he arrived at the door he refused to move the boxes from our house to his van. He demanded in a rude tone my mother who is elderly to move those boxes to his van. This is unacceptable for your representative to do this.

lost my parcel by supposedly delivering to a neighbour. No card left, no idea where the parcel was left as the number they said doesn't exist. Call centre staff promise to phone back but never do. Drivers must be brain dead and just give parcels to anyone anywhere. I will never order anything online that use City link as their courier.

Between Laura Ashley and City Link I have now been waiting a fortnight for my order. Last week Laura Ashley said the order had been returned to them by City Link with no explanation. City Link said that the order had never been picked up by them. Today the tracker said that the reorder would be delivered between 12 and 2. I waited and waited. Checked the tracker at 2.10 which then said that they had tried to deliver at 1.33pm but no one was home and they had left a card. I have a doorbell which could wake the dead but I ran to the front door-no card. Rang City Link to be told that I must be wrong as the driver had taken a picture of my house- I wonder why the person at the other end of the phone assumed the driver had tried to deliver to the right house and I was just the idiot customer. However as I don't live on a main road and have a brown not a white garage door he admitted that I must be right. I wanted the parcel to be delivered today-I'm the customer-it's their mistake- thought this wouldn't be possible but would contact the depot and ring me back. An hour later I rang City Link back- obviously having to go through the automated system again and then wait in a queue of how many who knows because it doesn't tell you where you are in the queue. Eventually get through to be told they are waiting for a reply. Asked where they were-Milton Keynes. I asked for the Preston depot number to be told that they have no number for the Preston depot and only communicate by email-doesn't that make for great customer service. I asked how the driver found where to go-supposedly sat nav. He had the correct postcode so why did he deliver to the wrong house. I asked why he didn't phone me and was told that he should have done. Still waiting. Will ask in future which delivery service a company uses and if they use City Link I will not buy from that company. Joke

Had one day delivery from amazon to be delivered by city link. Didn't turn up and no bothered to phone to explain why. Royal mail might be expensive but at least they can deliver on time.

Terrible service. Their customer service line isn't even open all day saturday. Terrible...

These days everyone complains at some time or other about delivery problems with letters and parcels. This has not been my experience with City Link. I ordered a product for a present and it was delivered within one day after City Link received the parcel from the retailer. The estimated time of delivery was 9 days!! Absolutely unbelievable service. Thank you so much City Link.

One of the few companies that deliver next day to Aberdeenshire. In addition, the driver is very friendly and efficient.

I was expecting a parcel today from Amazon to be delivered by CityLink.
On the tracking link provided by Amazon I checked to see progress at around 10.00 am and it said a delivery was attempted at 8.18am and to contact the courier company. It said a card was left. I had no card and no driver turned up at our house.
Called the number given by Amazon for CityLink to be told that the driver did turn up because he had taken a picture of the house door. However I can not verify that as I could not see the picture and can not confirm if it was the correct house. The call centre girl said she would call the driver and see if he could make the drop off today. She told me she would get someone to call back. Nobody did.

My wife was in all day and certainly in at the alleged time of delivery so either the delivery driver was incompetent or is lying.

Amazon and I have been let down by poor customer service from this courier company.