Citygate Reviews 

Clare was amazing. They looked after me very well. They did an excellent job.

The customer service was very good, the workers were very friendly, and clear about everything, and they were happy to help with any enquiries or concerns I had.

Very efficient and friendly staff, comfortable waiting area and work finished in the quoted waiting time

Citygate Watford is just excellent, Neli was exceptional, she explained in details about my cupra formentor servicing process and advised on the next steps on getting a service plan, was really happy with her service, been coming here for 4 years now never had an issue. highly recommend.

My car went in for an MOT and service. 5star experience from the start. Great communication throughout, very happy with the service I received. Special thank you to Matt and Hugh who made the whole process so easy especially when I was also dealing with my newborn baby and trying to juggle everything.

Polite and helpful staff. Dealt with promptly. Thank you

Terrible experience with this garage. My son received a recall letter from VW about an air bag. Took the car in as booked yesterday, waited for 2 hours then someone came out & said they haven’t had time to look at it. When he drove the car in there was no problem with the power steering driving absolutely fine, no warning light, just passed its MOT 2 weeks ago & had a full service. When he picked the car up today it was completely broken he could barely drive it home, the power steering wasn’t working, vw said they logged a problem with the power steering but there was nothing wrong with it until it was left at this garage. Stay away from this garage there is something not quite right here !!!

It was a lovely experience starting with warm welcome at reception and service team

All the staff I dealt with were courteous and helpful.

Very good customer service from the staff in charge of my car

From the welcoming smile of the receptionist to the lady who dealt with our brake fluid service everyone was exemplary including the washing of our car.

The team are very professional and helpful taking proactive steps to ensure that the service went ahead without any issues. Very friendly.

Friendly, prompt and efficient staff. Great video overview of the car inspection sent to my phone. Complimentary car wash too. A really excellent service.

Welcoming, helpful customer service staff, work done while I waited and quick payment process.
Lovely clean premises.

They have been helpful , advised me honestly about tyre replacement when , Halfords said I needed tyres I didn’t , great to be helped , service was done efficiently and good price too , so really happy , Anush has been personable and helpful and totally efficient organising everything.

I arrived at 07.40 for a while you wait service and Mot , they don’t open there doors till 8.00 am prompt only to be told it wasn’t a while you wait service , eventually the workshop supervisor, who was dressed for a camp site said he would organise , I go back at 10.40 and are told at 11.00 my bill is being produced , then at 11.20 I’m presented with a bill with two tyres charged for but not fitted ie over £900.00 when questioned oh there’s a mistake and I’m eventually charged under £300.00 , I do think if they want repeat business they need to up there service ,

They were very efficient efficient and they kept me updated all the time
The team was friendly as always

Well looked after from check-in to completion. Was kept informed throughout.

Excellent customer service provided by Mark from the Customer Services Team from the Citygate Ruislip Team. Mark was helpful, knowledgeable and always goes the extra mile to ensure the customer is happy. He takes full ownership of issues and sees them through until completion.