Citygate Reviews 

I arrived at 9.55 for a 10.00 appointment. There was difficulty getting into the place and no where to park. The receptionist said I would have to wait to be attended to. After 20 minutes I had seen no-one and my courtesy car was not ready. The receptionist was most unhelpful and said it was nothing to do with her. I had to telephone to find out when my car would be ready to collect. However when I went back at 4.00 pm there were different people there who were all very polite and helpful.

I was booked in by a very efficient receptionist who was very welcoming.
I was explained the process and left my keys with her.
On returning the wait was minimal. The female mechanic Chase came out and explained what work had been carried out and understood how anxious I was bringing car in, as my husband who recently passed away always dealt with the car. Very professional and compassionate.
My experience from start to finish was excellent, and I was rewarded with a bottle of wine and clean car!

The Service Department and particularly Clare, looked after my booking very well.

Laura at Citygate in St Albans looked after me and my vehicle very well. There had been some miscommunication about what my car had been booked in for but she was able to sort the issue out. This meant the inconvenience to me was minimised and the work required on the car was completed on time. Laura was helpful, friendly and efficient - thank you Laura!

Everything went smoothly. The staff were polite. We got a report back with a video which was easy to understand.

Cupra Slough. We have dealt with Adil Ali, what a really lovely guy. Extremely polite, very helpful and honest. He was very fair and a pleasure to deal with. We highly recommend Adil and our new Formentor is brilliant, thanks Adil, see you in a few years for another 😃

Deanne was excellent - helpful and friendly. Service done and issue fixed quickly.

I noticed that they had to deal with a very rude customer which they handled very politely.

Quick and Good Service, Very supporting staff. Tom helped me to get the car service done at tge earliest. Less waiting time. Very Good Customer Service.

Wayne was very helpful and kept me informed on what needed to be done to my vehicle and when it was ready for collection.

West London Citygate is an exceptional business. From the moment you enter the premises you are noticed by members of the Reception team and invited to take refreshments while you wait for either a technician or salesperson to attend you. There is hardly any delay in being seen. ALL members of the team, on which ever floor level you attend are professional, approachable and flexible. You are never aggressively sold a product but they go out of their way to assist and work with your needs. I cannot recommend them highly enough. I've been a client since 2008. Quality training is in evidence here. You feel valued. Well done!

Great service. Zane is very good at communicating and listened to my concerns and dealt with it straight away. Explained everything. Even the girls on front desk were excellent. Thanks

My car's service was pre-booked, and I received excellent assistance from the service advisor, Marc Johnson.

He was instrumental in helping me schedule my service. I generally find it more straightforward to communicate with staff located in the UK compared to those working internationally, as there sometimes appear to be difficulties with comprehension of the English language among overseas personnel, regrettably.

Overall, the experience was very positive. The technicians seemed to have worked diligently and efficiently in servicing my vehicle, and I am very grateful for the high quality of their work.

Took my car in for a service,lovely showroom,staff so professional,my car always comes back looking brand new,always a pleasure coming to the dealership.

Fantastic service and repair, professional and great communication. Tia kept me up to date with everything I needed to know. This made the entire process smooth, also want to credit Dean who provided a very informative update/overview of the car whilst it was in the shop, precise, key and easy to understand. Would recommend to others.

Went in for an oil service and they did the job while I waited. They checked me in and communicated well throughout the process which was appreciated and they even finished my car earlier than planned. The coffee in the waiting room was nice too!

Very efficient check in system - I just walked to reception and handed over the key. The inspection report arrived in late morning and I had a call to collect the car around 4.30. Also nice that it was cheaper than I expected! Neil, as always, looked after me and my car brilliantly. Thank you. Just wish the people who valet the car afterwards could put a duster round the dashboard so it feels clean inside

Excellent service as usual fantastic people to deal with. Marc Johnson was a pleasure a real nice guy.

Very quick, efficient, helpful staff

Staff welcoming and helpful. Vehicle booked in at allotted time and process explained. Called at advised time and told work complete and vehicle ready for collection. Cleaned inside and out.