Just had my new boiler installed - Excellent service - the guys arrived early in the morning, told me what they'd be doing, installed the boiler and showed me how to work it (Not an easy thing to do w... See more
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Persistently having to chase for updates (of which there are none!) Chronic arthritis; three of us classed as medically vulnerable. Engineer switched system off 19/11/25 with water leak in cupboar... See more
Had a problem with my boiler late at night and had no hot water, called the number I had (expecting to get an answering service) and spoke to a lovely lady in the office who reassured me and arranged... See more
Avoid completely how they have council contracts I don’t know. Don’t return calls for appointments, turn up randomly cut off gas and then laugh when you call. Leaving me with no gas to cook, heat or w... See more
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3.1
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44 reviews
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city technical engineer Darren was amazing
I've had a terrible experience with my gas supplier been without heating for 5 days even though I'm disabled and housebound
I phoned city technical and someone called Darren came out and although the problem wasn't city's he tried his best to help me
Eventually saying to contact my supplier again
Done this for 5 days and Darren kept in touch with me all the way through it to make sure I eventually got supply back on said he'd speak to his manager if I wasn't put back on see if there was anything they could do he offered me a small electric heater to keep at least one room warm
CAN NOT THANK HIM ENOUGH for his kindness empathy and understand wish all young men were as pleasant as him City Technical should be proud to have him on there team
March 30, 2023
Unprompted review
Avoid at all cost.
Avoid at all cost.
Incompetent .Cancel appointments,no show and turn up with no appointment.
No communication between planner and engineers.Shambolic
February 9, 2022
Unprompted review
Poor service
Poor service
They Carried out my annual service of my boiler on behalf EDF and it was not carried out properly.
I have saw many services carried out over the years on my boiler and know what it consists of when I complained about it I got absolutely no where!
My complaint was for them to return and carry it out properly but was told from the feedback of the complaint that they carried it out.
They sent a young boy out in February of this year and I explained that boiler only was recently serviced before I bought the property and it wasn’t required.
The young said ok I will just quickly look over and advised I call back in august when it’s due only to told when I did call up that they had carried it out in February which was not the case.
Doesn’t fill me with confidence now using EDF for boiler cover and will be taking me custom else where.
August 30, 2021
Unprompted review
What a wonderful service
What a wonderful service, I phoned early morning as i had woken up with no heating or hot water. I spoke to a friendly poliet young lady Vicki. She took all my details an within a few hours I had a young gentlemen at the door to carry out my repair. He called ahead of arrival, followed all social distancing rules wore his mask was very polite. Fixed my boiler an off he went. Haven't had any issues since. Thank you City Technical Services for your prompt response and for employing staff with manners
February 8, 2021
Unprompted review
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