Cleaver Maintenance team are fantastic. They have done several jobs for Haymills Residents Association...of which I am a director Kevin and Mark are two of the nicest tradesmen I have ever dealt with.... See more
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I am shocked I was paying enough for my maintenance fee. It went up from £ 95 to 135.50 or month. That is over 42%increase. Notification, none. Meetings none. Knowledge of planned works, unkno... See more
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Abysmal, disgraceful and unprofessional at every corner. Almost two years have passed since my kitchen flooded (and several others’) due to a faulty roof. No timeline as to when repairs to kitchen wi... See more
Company replied
One week ago there was an episode of fly-tipping in the communal grounds when someone drove in to the property under the cover of darkness and dumped a bed. The next morning I e-mailed Cleaver P... See more
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Company details
Written by the company
Cleaver Property Management is an independent, family-run company providing Residential Block Management and other Property Management services for 30 years.
Contact info
United Kingdom
- www.cleaverproperty.co.uk
2.7
Poor
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Absolutely pathetic service from…
Absolutely pathetic service from Cleaver Property Management. The communal door at residential building has been broken for multiple weeks, with residents having reported it multiple times — we’ve been locked out multiple times with zero help. Repeated complaints, empty promises, no action. They give useless advice like “wait for a neighbour” instead of fixing the problem. Told us that they can't dispatch someone to open the jammed door unless another resident lodges the same complaint in the middle of the night. Then said that they are trying to send over someone to help but never did.
I’m 100% sure they’ll respond to this review with the same copy-pasted nonsense they give everyone: vague claims of “site visits” and “working with management team” — all just empty PR.
In reality, they delay everything as much as they possibly can, ignore residents, and leave serious issues unresolved. Utterly unprofessional. Avoid them at all costs.
Reply to company's reply: company lying out of their teeth on this one. The complaint was first made on Sunday 20th morning (have call logs to prove it), multiple calls later we were still being told that "the issue is being reported to the manager who is in a meeting". Was told multiple times in the calls in the days after that will get a call back from the property manager and did not receive a response. Complained last night again as was locked out during the night, after hours of waiting finally received response that "they will send someone out to help". Waited more hours and then got a response that they can't send someone out and that we can make alternative sleeping arrangements for the night.
It's not just "disruptive access to communal spaces" it's the only way we can enter our home.
This is not just poor service — it is a potential breach of your legal obligation to maintain the property and ensure residents have safe and continuous access to their homes.
Re:re: tenants are NOT aware of the policy of reporting being done by two or more tenants for communal spaces and in no call over multiple days were we informed of this until the night we were locked out and everyone is asleep or not in their homes.
July 23, 2025
Unprompted review
Reply from Cleaver Property Management
Dear Afshan Akhtar
We are sorry to hear about your experience and understand the seriousness of the inconvenience caused by the communal door fault. We appreciate the opportunity to provide an account of events that lead to the timings and response.
We understand the issue was first reported to our out-of-hours provider, Adiuvo, on the morning of Sunday 20th July. At that stage, the fault had not yet been confirmed as a communal issue and the ticket was marked as pending, waiting for a second report from another resident to confirm the problem affected multiple flats, as this is the policy known to all tenants.
On Monday, 21st July, this was not progressed further as the issue was still logged as affecting a single property and our property manager was attending pre-arranged site inspections elsewhere. On Tuesday, 22nd July, upon review of the call record and further information, we instructed our maintenance team to attend as a matter of urgency. On Wednesday, 23rd July, we visited the site and confirmed the fault was electrical, we immediately contacted our specialist contractor, Carecom, to carry out the necessary repairs. We updated you to confirm that Carecom would be attending sometime during the week. While we always request priority where access to homes is affected, we are not in control of Carecom’s scheduling, so could not be more specific.
We recognise that the delay between the initial report and confirmation and fixing of the communal fault was not ideal and we are reviewing our internal processes with our out-of-hours service to prevent similar delays in future.
We take all reports seriously and investigate each one fully before responding. Our goal is always to resolve issues promptly and keep residents informed. We apologise for the disruption this has caused and remain committed to ensuring safe and reliable access to the building.
Kind Regards
The Cleaver Property Management Team
This 'management' company is useless
This 'management' company never answer phone or emails, no one in the office ever. Fire alarms still not fixed after Fire Dept disabled the faulty one going off outside my property over a year ago. Locks installed on all windows so it is not possible to clean the outsides.
Overall rating = useless
June 23, 2025
Unprompted review
Reply from Cleaver Property Management
Dear Patrick,
Thank you for your feedback. While we always aim to address concerns raised by residents, we strongly disagree with the statements made in your review.
We are aware of the situation at the property and take matters of safety, communication, and property maintenance very seriously. Our team has been actively attending to the site and documenting ongoing issues, including recent visits. We are also currently working with our Directors to explore appropriate next steps regarding significant damage to communal fire safety installations, which we have evidence was caused deliberately.
Please note that interfering with essential fire safety equipment and threatening contractors is a serious matter that compromises the safety of all residents and may result in legal action.
If you would like to discuss this further in a constructive and appropriate manner, we are happy to engage directly through the proper channels.
Kind regards,
Cleaver Property Management Team
Excellent workmanship from Cleaver team…
Excellent workmanship from Cleaver team in not only arranging but carrying out repairs for us recently.
Would highly recommend.
June 13, 2025
Unprompted review
Reply from Cleaver Property Management
Thank you so much for your kind words and 5-star review! We're thrilled to hear you were pleased with the workmanship and the support our team provided during your recent repairs.
At Cleaver Property Management, we take pride in delivering reliable and high-quality service, and it's always rewarding to know our efforts are appreciated. Your recommendation means a great deal to us.
If there's ever anything else we can assist with, please don’t hesitate to get in touch.
Warm regards,
The Cleaver Property Management Team
Cleaver has a great in-house…
Cleaver has a great in-house maintenance team led by Mark. They offer a great cost-effective way to get jobs around site done efficiently, professionally and always with a smile!
June 20, 2025
Unprompted review
Reply from Cleaver Property Management
Thank you so much for your wonderful 5-star review Karen!
We’re delighted to hear such positive feedback about Mark and our in-house maintenance team. Mark takes great pride in leading by example, and it’s fantastic to know that their professionalism, efficiency, and friendly approach made such a positive impression. We will be sure to pass on your kind words to Mark.
We truly value your support and are always here to help with any future needs around site.
Warm regards,
The Cleaver Property Management Team
Unprofessional and Clueless
My experience with Cleaver has been extremely unsatisfactory. Calls and emails were routinely ignored, and when I did receive replies, they often failed to address the full content of my enquiries. Complaints were dismissed or not taken seriously and ignored for months, despite the company’s own website claiming a commitment to professional and responsive service.
The property manager (Head of Property Management I might add) consistently neglected key issues, and communication was fragmented at best. When I attempted to escalate matters, the director showed little to no interest in resolving them — giving the impression they had little regard for the business or its clients.
Due to their ongoing failure to act and uphold even the most basic standards of service, I was left with no choice but to raise a formal complaint with the Property Ombudsman which is ongoing. The board of directors have since appointed a new managing agent and would strongly advise others to avoid Cleaver Property Management if they are seeking reliable, professional support.
June 1, 2025
Unprompted review
Reply from Cleaver Property Management
Erin - Thank you for taking the time to share your feedback.
We’re sorry to hear that you remain dissatisfied with your experience. Following receipt of your concerns, we conducted a full internal investigation and found no evidence of procedural failings or unresolved matters. We believe our formal complaint response addressed the issues raised in full and in accordance with our complaints policy.
Regarding the specific repair request referenced, you were advised at the time that the delay was due to the Directors of your block requesting further information, as they believed there may have been an element of negligence by the previous leaseholder. As such, responsibility for the issue may have passed to you, and further clarification was required before any work could be authorised.
While we understand that the matter has been referred to the Property Ombudsman, we remain confident in the service provided and the steps taken.
Kind regards,
Cleaver Property Management Team
Consider other alternatives!!
I have been asking for an update from our property management company for 9 weeks and have received not one response from our Property Manager.
We pay for a service and receive not even the bare minimum. From gardening to window cleaning, maintenance isn't carried out nor is there any communication!
Very very poor service
June 14, 2025
Unprompted review
Reply from Cleaver Property Management
Dear Kimberley,
Thank you for your feedback — we’re sorry to hear that you feel let down and we’d like to take a moment to respond and clarify a few points.
Firstly, please be assured that all routine maintenance, including window cleaning, has been carried out in accordance with the schedule set by the Directors. Recent gardening services have also been updated at the request of the Directors and general maintenance remains up to date as per the current management plan.
If there are specific concerns or requests, you'd like addressed, we kindly encourage you to raise them directly with your Directors. As the appointed representatives of the property, they are responsible for reviewing and approving changes or additions to services and we act according to their instructions.
We understand how important timely communication is and we're sorry if our response has fallen short of expectations in this case. Please know that we're always working to improve our service and appreciate your patience and understanding.
Kind regards,
The Cleaver Property Management Team
Huge increase in service charges
Cleaver has been managing our property since years, but an unexpected 32% increase in service charges this year takes charges well above average in UK. Communication has been prompt but relentless on price.
June 13, 2025
Unprompted review
Reply from Cleaver Property Management
Dear Roman,
Thank you for taking the time to share your feedback. We understand your concern regarding the recent increase in service charges and appreciate the opportunity to clarify the situation.
The rise is primarily due to essential safety works carried out in line with the latest Fire Risk Assessment (FRA) regulations. These updates are mandatory and aimed at ensuring the safety and compliance of the building — something we take very seriously.
We know any increase in cost is never welcome and we want to reassure you that we are working hard to keep all charges as fair and transparent as possible. While the decision was out of our hands, we remain committed to clear communication and ongoing support.
Thank you again for your feedback — it helps us improve and continue providing a responsible management service.
Kind regards,
The Cleaver Property Management Team
Not recommended
Didn't do a particularly good job in managing the block of properties in Sandhurst and never responded to tenant inquiries. Hence they were replaced mid 2025. Would not recommend
June 8, 2025
Unprompted review
Reply from Cleaver Property Management
Steve - Thank you for your feedback.
We’re sorry to hear that you were dissatisfied with your experience. Following a review of our records, we can see that the last maintenance query we received from your property was in 2023, and this was resolved within five working days.
If you have any specific concerns or outstanding issues that we may not be aware of, we encourage you to contact us directly at info@cleaverproperty.com so we can investigate them further.
Cleaver Property Management is committed to providing responsive and professional service, and we take all feedback seriously as part of our ongoing improvement.
Kind regards,
Cleaver Property Management Team
Sally Bell
Sally Bell, I called Sally regarding an issue with one of my properties and although the issue has been going on for sometime. From the first call Sally managed to get things moving.
May 20, 2025
Unprompted review
Reply from Cleaver Property Management
Thank you for taking the time to share your experience and for your kind words about Sally.
We’re so pleased to hear that Sally was able to step in and get things moving for you. She’s a valued member of our team who prides herself on being proactive and solution-focused, and it's great to see that recognised. We will be sure to pass on your kind words to Sally.
If you need any further support, please don’t hesitate to reach out — we’re always here to help.
Best regards,
The Cleaver Property Management Team
Thank you
Thank you Cleaver Property Management, specifically Property Manager Tim, for your efforts to have safety measures in place and all the improvements at St. Thomas Walk, Colnbrook, SL3 0RH.
Keep up the good work.
Residents
May 9, 2025
Unprompted review
Reply from Cleaver Property Management
Dear Residents of St. Thomas Walk,
Thank you ever so much for your kind 5-star review. We’re truly pleased to hear your recognition of the safety measures that have been put in place, along with the recent improvements at the development. Your feedback is greatly appreciated and we will be sure to pass your compliments on to Tim – he’ll be delighted to know his efforts are making a positive difference.
We look forward to continuing our work with you and ensuring St. Thomas Walk remains a safe and pleasant place to live.
Warm regards,
Cleaver Property Management
Well done Sally
Sally has really well in catching up with the accounts. We hope it continues into the future
April 30, 2025
Unprompted review
Reply from Cleaver Property Management
Thank you so much for your kind review and encouraging words. We’re delighted to hear that Sally’s hard work has made a positive impact, and we’ll be sure to pass on your praise to her. We’re committed to maintaining this standard going forward and truly appreciate your support.
Kind Regards
The Cleaver Property Team
Zero more accurate
Door lock not working from outside on a Saturday evening. I phoned the out of hours contact- atrocious doesn’t even come close. They refused to accept it was broken until the only other tenant reported it. I explained it's the weekend and over Easter did i need to sit outside the house for up to 2 weeks- apparently so as no alternative given. I explained i needed access to my medication, no empathy or solution provided. They promised a call back within half hour, 9 hours later they tried to call. So a solo female requiring medication was going to be left on an outside doorstep overnight if it had been up to this company
April 12, 2025
Unprompted review
Reply from Cleaver Property Management
Dear Jillian Hardie
Thank you for bringing this matter to our attention. We’re very sorry to hear about your experience with our out-of-hours service and the distress it caused, particularly given the circumstances.
We understand how upsetting it must have been to find yourself unable to access your home, especially when needing access to essential medication. While the incident occurred the weekend prior to Easter, we appreciate that it was nonetheless a highly stressful and inconvenient situation, and we regret that you were left feeling unsupported at such a time.
Regarding the handling of the lock issue, we acknowledge the frustration of being told that a second report was required before a contractor could be instructed. This procedure is in place to prevent unnecessary charges to the service charge account in the event the issue falls within the leaseholder’s responsibility. That said, we do expect all reports to be handled with sensitivity and clarity. The out-of-hours provider does have discretion to proceed without a second report where the leaseholder agrees to accept any associated costs. Based on the call transcript, that agreement was not provided during the call, and as such the policy could not be overridden.
We also acknowledge the significant delay in the promised callback, which is clearly unacceptable, and we are raising this directly with the out-of-hours provider as part of our investigation.
Your feedback is vital and will help us ensure that urgent matters such as this are approached with greater care and compassion moving forward. We sincerely apologise once again for the experience you had.
Kind regards,
The Cleaver Property Team
Avoid this Scam Company
Absolutely useless and criminal company.
All their financial accounts are incorrect and they carry out absolutely no maintenance.
Sarah the owner does not answer and queries and Property Managers change monthly.
April 9, 2025
Unprompted review
Reply from Cleaver Property Management
Dear James
We appreciate you bringing this to our attention and are genuinely sorry to hear about your experience. We understand your frustration and take your concerns seriously.
We did reach out to request further information to investigate and resolve the issues you've raised, but unfortunately, we did not receive a response. We remain committed to addressing your concerns and would welcome the opportunity to discuss them further—please do contact us directly at info@cleaverproperty.co.uk.
Regarding your comment on the change of Property Managers, we recognise that consistency is important to our clients. While some staffing changes have taken place, these were made with the intention of improving service delivery and ensuring the right team is in place to support our clients effectively. We’re working hard to build a stable and responsive team, and we’re sorry if this transition has caused any inconvenience.
We would value the opportunity to restore your confidence in us.
Kind regards,
The Cleaver Property Team
Extremely Disappointed with Our…
Extremely Disappointed with Our Management Company
We have been dealing with low water pressure since January, and it is now April with no resolution in sight. The response time from our property manager has been painfully slow, and in many cases, there has been no response at all.
What’s even more frustrating is that, initially, they denied there was any issue with the water pump simply because they hadn’t received complaints from other residents. They also claimed they hadn’t received the tickets submitted by me and my neighbors, which is incredibly concerning. It turns out that only the last three flats on the third floor—including ours—were affected.
Only after persistent follow-ups did the property manager finally request an inspection from a contractor. At this point, we still have no clear timeline for when this will be fixed.
This level of service is unacceptable.
April 7, 2025
Unprompted review
Reply from Cleaver Property Management
Dear Bonnie Xu
Thank you for sharing your feedback. We truly regret the inconvenience you’ve experienced and understand your frustration with the delay.
The Property Manager did respond via email after a week, as they were awaiting a reply from the pump agency. We understand that was a phone conversation during that time to provide some clarity and reassurance.
Please know that this is not a routine issue and we are following our standard procedures, which require us to obtain multiple quotations before we can seek approval and proceed with any repairs. This step is essential to ensure we select the most effective and cost-efficient solution. That process is currently in motion.
As you are a Tenant in this block we have advised that all correspondence will be sent to your landlord as the payee of the service charge and thus would ask you to seek updates through them or your Letting agency.
We sincerely appreciate your patience and understanding while we work to resolve this as quickly and thoroughly as possible.
Kind regards,
The Cleaver Property Team
Unacceptable level of Services and Continuous negligence/delay of maintenances with respect to various issues
Absolutely unbelievable and unacceptable services over a very long time, a number of complaints are raised about the negligence and delays, a number of communications are made (written documentations are there) but no action is taken, most of the times Cleaver ignored. Cleaver is well aware of the heavy financial loss and consequences (how we have been living with unacceptable & unhygienic condition and with unrepaired damages that Cleaver is responsible for). This could have been avoided if Cleaver could have taken proper action in time (all emailed in writing). We have waited endlessly for outcome-based updates/resolution as well as the Final Viewpoint or response to my official complaints (documented email from Head of Property Management) before further discussing with Property Ombudsman.
April 3, 2025
Unprompted review
Reply from Cleaver Property Management
Dear Mr Basu,
Thank you for taking the time to share your concerns.
We sincerely apologise for the frustration and distress this situation has caused. We fully recognise the seriousness of the issues you have raised regarding delays, lack of communication, and unresolved repairs. We understand the impact this has had on your living conditions, as well as the financial and emotional toll it has taken. Please rest assured that your concerns are being treated with the utmost seriousness.
We are currently conducting a full review of your case, including all written correspondence and documentation you have submitted. This includes your formal complaints and the communication from our Head of Property Management. We recognise and regret that you have been left waiting for outcome-based updates and a Final Viewpoint, and we apologise sincerely for this unacceptable delay.
Please be assured that this matter is receiving immediate attention. We are committed to understanding the full extent of what has occurred and to providing you with a meaningful resolution as soon as possible. We hope to restore your trust by taking the necessary steps to put things right.
Thank you again for bringing this to our attention.
Kind regards,
The Cleaver Property Team
I emailed the company for 2 weeks about…
I emailed the company for 2 weeks about a broken light in the communal area. There has not been a single response and no action on the light.
They charge a fortune to call out a contractor when they can be bothered. In 6 or 7 years, we had 1 AGM. Not
Impressed with this mismanagement company.
April 1, 2025
Unprompted review
Reply from Cleaver Property Management
Thank you for taking the time to share your feedback. We’re sorry to hear of your ongoing frustration and appreciate you raising these matters with us.We would like to take this opportunity to clarify a few key points regarding the issue you’ve experienced with the communal hallway lighting and the communication delays you highlighted.
We acknowledge that your emails were sent on the Wednesday and Thursday just before the Easter bank holiday weekend, and we’re sorry that you did not receive a prompt response. While your Property Manager was away from the office during the long weekend, we recognise that this delay was frustrating, especially given the nature of the issue. We are actively working to improve our responsiveness during busy periods and ensure that urgent matters—particularly those affecting residents with additional needs—are escalated and addressed more swiftly.
We also want to assure you that the light in question was tested and confirmed to be operational during a site visit carried out by your Property Manager the Tuesday prior to your report. This visit included a development director and was part of our scheduled quarterly checks. Unfortunately, it appears the light failed the following day. Upon return from the holiday weekend, we immediately contacted our contractor, who confirmed attendance to inspect and resolve the issue.
We understand how important it is for communal areas to be well-lit - especially for residents with mobility challenges - and agree this is a priority. In line with this, we have noted in our system that you are registered as disabled and this will assist us in ensuring future health and safety concerns are appropriately prioritised and escalated where necessary.
Your Property Manager has also been actively managing a significant number of ongoing tasks at your development this year, including major fire safety upgrades and other essential remedial works. Considerable effort has gone into negotiating costs and saving residents money - amounting to approximately £80,000 in total so far on both completed and planned works. This reflects our commitment to ensuring long-term value, safety, and care for the development.
While we appreciate feedback of all kinds, we also kindly ask residents to avoid sending duplicate emails where possible, as this helps us manage and respond to all queries more efficiently.
We are sorry that your experience has not met expectations on this occasion, but we thank you for bringing these matters to our attention. Your feedback is being taken seriously, and we are reviewing internal processes to continue improving our service and responsiveness—particularly in relation to urgent matters and vulnerable residents.
Kind regards,
The Cleaver Property Team
This must be the worst property…
This must be the worst property maintenance company ever. I've been waiting 16 months for a leak in the roof which has caused damage to a window and interior walls to be sorted they sent a roofer after 9 months that carried out repairs to the wrong section of the roof then another and still not sorted . The management team just don't seem to care and the owner is an arrogant individual who needs to get on sites to see the mess her team is creating
March 16, 2024
Unprompted review
Reply from Cleaver Property Management
Thank you for sharing your feedback. We’re genuinely sorry to hear about the frustration you’ve experienced with the roof leak and the delays in completing the necessary repairs. We completely understand how disruptive this has been for you, and we sincerely apologize for any inconvenience caused.
After reviewing your case, we want to clarify that we have raised the necessary jobs and our contractors have been ready and available to attend. Unfortunately, our records indicate that we’ve had difficulty arranging access and scheduling the work due to challenges with communication and availability. We understand that this is disappointing, and we regret any miscommunication that may have led to this situation.
Please know that we are fully committed to resolving this for you as quickly as possible. Our contractors are still on standby, waiting for your confirmation to proceed with the repairs. We would greatly appreciate it if you could reach out to us at your earliest convenience to arrange a suitable time for them to attend and get this issue resolved once and for all.
We truly value your feedback, and it is important to us that we address your concerns to your satisfaction. If you have any further questions or would like to discuss this matter further, please don’t hesitate to contact us directly via email or phone. We are here to help.
Thank you for your patience and understanding. We look forward to hearing from you soon and working together to bring this to a resolution.
Please contact us if there is anything you require discussing.
Kind Regards,
CPM
Absolutely awful company money grabbing…
Absolutely awful company money grabbing thieves I don’t even know how they are aloud to “manage” properties.
February 6, 2025
Unprompted review
Reply from Cleaver Property Management
Thank you for your feedback. We're sorry to hear about your experience. In order for us to look into this further, could you please email us at info@cleaverproperty.co.uk with more details? We’d love the opportunity to investigate and assist you further.
Please contact us if there is anything you require discussing.
Kind Regards,
CPM
This company are awful!!
This company are awful!!!
Not happy that a staff member named jennie was discussing my partners financial details to myself without his knowledge, knowingly telling me she was breaking GDPR.
This company are nothing but money grabbing thieves who are rude and incompetent. After my partner has been chasing to get issues resolved, still with no resolution after 3 years, they have now made threats of taking his lease off of him! You need to complete the works you are required to do, and properly, before requesting obscene amounts of money for doing nothing! Stay well clear, we are in discussions with solicitors about how to resolve our issues against the worst management company ever!!
December 2, 2024
Unprompted review
Reply from Cleaver Property Management
Dear OI,
We sincerely regret that you feel you received poor service. Our staff undergo comprehensive training on data protection and GDPR compliance, making it highly unlikely that any employee would have shared personal information without explicit consent.
Regarding the removal of a lease, we believe this comment may have been intended for another party. It is important to note that we possess no authority to remove owner leases, and such a statement would never be made by our company. This is perhaps for the Freeholder, as they are the only parties that have the authority to remove a lease. We are happy to facilitate discussions between your partner, and the Freeholder if you desire. For further guidance, please refer to lease-advice.org. This website provides free and impartial support for all leaseholders.
Concerning the outstanding works you mentioned, we kindly invite you to contact our office on 0118 9787 182 for a discussion. We are readily available to address your concerns.
Kind Regards,
CPM
We fired the company for Poor…
We fired the company for Poor management and utterly appalling communication and customer service. Our solicitor is reviewing a case against them.
November 12, 2024
Unprompted review
Reply from Cleaver Property Management
Dear TM,
We are sorry to hear about your experience.
We take feedback like this seriously, and we regret that our services did not meet your expectations. Please be assured that we are committed to improving our processes and communication moving forward.
Please contact us if there is anything you require discussing.
Kind Regards,
CPM
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