ClifforddannReviews 

Terrible communication! definitely not a service I would use again.

Clifford Dann provide the worst service imaginable as Managing and Estate Agents. They’re incompetent and insincere and they don't respond or communicate in a timely fashion and often don't respond at all. They do a shoddy job and deliver a faulty service and then refuse to take responsibility, blanking all communication about the problem. They charge astronomical maintenance fees for a less than mediocre service such as window cleaning that fails to even happen. Their knowledge is outdated drivel and therefore can't solve real problems. Clifford Dann has a huffy and arrogant “can’t do” attitude, they don’t communicate effectively and their huge incompetence is only matched by their enormously inflated fees.

We used Clifford Dann as the managing agent for our block of flats and almost immediately regretted it. They are incompetent and we had no confidence they knew what they were doing. They took a large sum of money out of our account without authorisation which it turned out was for their own additional fees that we were not made aware of before incurring. They were slow to deal with issues, some issues never got resolved at all despite months of asking. Our accounts were in a state of disarray by the time we handed the management over to another company. The service we received was so poor we lodged a complaint with The Ombudsman who agreed there had been failings in the service given and that procedures had not been followed in the way payments were taken out of our account. Steer clear.

The worst managing agents we have ever had the misfortune of dealing with. If you want an agent that will lie to you, patronise you, spend your service charge and sinking fund without authorisation and without sending you an invoice then Clifford Dann are the agent for you. They were deliberately vague about the purpose of a substantial payment (we're talking thousands of pounds) shown in our accounts only to eventually admit that it was an invoice sent to them internally by their own survey department that had never been forwarded to residents and had been paid immediately without obtaining our consent. The Ombudsman found that there had been a “shortfall in service” as Clifford Dann had not made it clear that the payment would be due and that “the firm should have gone through the procedures in place to obtain authorisation prior to payment”. To be avoided at all costs."