Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included. Customer service agent was amazing. Within a minute,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable. A... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ As a new author and self-publisher, I recently took part in my first selling event. Just days before, I found out I needed liability insurance — something I hadn’t planned for. Thankf... See more
Company replied
There was a blip whilst I was trying to sort out new insurance with a person, rather than online. So, I decided to try online, after which a man phoned to apologise for the problem and ask if he could... See more
Company replied
Company details
Written by the company
CMTIA is one of the largest providers of Public, Products and Employers' liability insurance for market traders, craft fair traders and traders at any licensed stall-based events across the UK.
Contact info
1st Floor, One The Square, Temple Quay, BS1 6DG, Bristol, United Kingdom
- 0208 102 9400
- cmtia@hayesparsons.co.uk
- www.cmtia.co.uk
4.9
Excellent
979 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear documentation and efficient…
Clear documentation and efficient process for renewing. Would recommend.
February 10, 2026
Reply from CMTIA
Thank you for sharing!
Application might be Referred
Process was easy and quick.
Payment was quick and easy.
But my application was referred no explanation nothing. This was a Friday late afternoon, I had to wait until Monday until my application was accepted.
A visable warning this might happen would have helped.
February 9, 2026
Reply from CMTIA
Thank you for your feedback in regard to our referral process, we are constantly looking for ways to improve our processes so we will more clearly signpost our opening hours so it is clear when applicants will hear back from us when the application refers.
Reply from CMTIA
Thank you for taking the time to leave your great review!
Reply from CMTIA
Thank you for your feedback!
Reply from CMTIA
Thank you for sharing!
Reply from CMTIA
Thank you for your feedback! If there is anything we could do to make your experience better please let us know!
Excellent company Very easy to complete online and the…
Very easy to complete online and the paperwork was processed within 15 minutes.
February 11, 2026
Reply from CMTIA
Thank you for your kind review!
Mamma’s Fruit & Veg and…
Very easy to input your information and the respect telephone call from Harvey was so respectful
Harvey is a credit to your company
I will pass on your name
/contact details
February 11, 2026
Reply from CMTIA
Thank you so much for your lovely review! Your kind words will be passed on to Harvey!
Reply from CMTIA
Thank you for 5 stars!
Amazing customer service
Amazing customer service, fast reply , professional and easy to use
February 10, 2026
Reply from CMTIA
Thank you for sharing your experience with us!
Quick and easy navigation on the site
February 5, 2026
Reply from CMTIA
Thank you for leaving us your 5-star review!
Reply from CMTIA
Thank you for your kind review!
Your site was so easy to use
Your site was so easy to use, and I've used your business for a number of years now. And plus the price is right.
February 2, 2026
Reply from CMTIA
Thank you so much for sharing, we are glad to hear you are happy with our service!
Reply from CMTIA
Thank you for your fantastic review!
Reply from CMTIA
Thank you for sharing!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.