Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included. Customer service agent was amazing. Within a minute,... See more
Company replied
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Review summary
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Reviews shaping this summary
My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable. A... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ As a new author and self-publisher, I recently took part in my first selling event. Just days before, I found out I needed liability insurance — something I hadn’t planned for. Thankf... See more
Company replied
There was a blip whilst I was trying to sort out new insurance with a person, rather than online. So, I decided to try online, after which a man phoned to apologise for the problem and ask if he could... See more
Company replied
Company details
Written by the company
CMTIA is one of the largest providers of Public, Products and Employers' liability insurance for market traders, craft fair traders and traders at any licensed stall-based events across the UK.
Contact info
1st Floor, One The Square, Temple Quay, BS1 6DG, Bristol, United Kingdom
- 0208 102 9400
- cmtia@hayesparsons.co.uk
- www.cmtia.co.uk
4.9
Excellent
979 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy to use, just answer the questions honestly, job done
Easy to use, quick, and simple! The guidelines say answer the questions honestly so do, they rang to ask a couple of questions and then all completed. No fuss, no bother!
February 5, 2026
Reply from CMTIA
Thank you for your feedback!
Everything explained
Everything explained. Instructions easy to follow. Sensible renewal price. Cheers 🥂
February 3, 2026
Reply from CMTIA
Thank you for leaving us 5 stars!
Reply from CMTIA
Thank you for your kind review!
I needed help to decide the cover that…
I needed help to decide the cover that was right for my circumstances.
Knowledgeable customer service talked me through my on line application.
Helpful for those not too tech savvy!
February 2, 2026
Reply from CMTIA
Thank you for sharing! We are so glad our team were able to help!
The process was clear and…
The process was clear and straightforward.
Telephone support was kind and considerate.
Receipt of the documents was swift.
February 2, 2026
Reply from CMTIA
Thank you for your feedback!
Reply from CMTIA
Thank you for your kind review! If there is anything else we can do to get that fifth star please let us know!
Pleasure to work with
Since we set up the business, CMTIA has been our go to; from the help they gave us when we started to the simplicity of renewing, would highly recommend.
January 10, 2026
Reply from CMTIA
Thank you so much for your kind review!
Good experience
Filling the form in was easy to understand. I then spoke to an advisor who made me feel assured that I was getting the insurance required.
January 19, 2026
Reply from CMTIA
Thank you for 5 stars! We are happy to hear you found the process straightforward!
Quick and easy insurance for market…
Quick and easy insurance for market traders. Very good communication
January 15, 2026
Reply from CMTIA
Thank you for your feedback!
A straightforward process
My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable.
A few days later , sadly, I began to have doubts about the Craft Fair organisers, and under the 14 day cooling off period I requested that my policy be cancelled. This was straightforward, and I will certainly return to the company if I need similar cover in the future. I can't comment on what transpires if you have to make a claim.
January 16, 2026
Reply from CMTIA
Thank you so much for leaving us 5 stars! We are happy to hear you had a positive experience with us and we will be happy to help again if you need cover for a future market or fair
Reply from CMTIA
Thank you for your lovely review!
Been with you years easy to use…
Been with you years easy to use competitive prices well done
January 14, 2026
Reply from CMTIA
Thank you for your review and continued loyalty!
Reply from CMTIA
Thank you for your review! It is great to hear our reminders were helpful!
It was just so easy to apply
It was just so easy to apply. I had a short follow up call just to clarify something. The caller was polite, friendly and quick to confirm my policy.
Thank you!
January 12, 2026
Reply from CMTIA
Thank you so much for sharing with us! We are happy to hear you had a positive experience
CMTIA …
CMTIA services are a fantastic company to use for any market trader. Their products are highly valued and effective.
I would recommend them highly.
January 14, 2026
Reply from CMTIA
Thank you for your fantastic review and recommendation!
Can recommend Harvey
Harvey was excellent. Together, we refined my cover to ensure it was precisely what I needed.
January 13, 2026
Reply from CMTIA
Thank you for your 5-star review! Your kind words will be passed on!
I renewed online very easy
Really easy to do on line instead of telephone and quick too
January 6, 2026
Reply from CMTIA
Thank you for sharing!
I always buy my Public Liability…
I always buy my Public Liability Insurance from you as you provide the best cover at the most reasonable price! Thank you!
January 6, 2026
Reply from CMTIA
Thank you so much for your continued support!
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