Coldwell Banker Southbank Reviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the staff is professional, extremely supportive, and genuinely caring throughout the entire property journey. People note that agents are exceptionally easy to communicate with, listening closely to needs and providing transparent guidance at every single stage. Consumers find the overall rental and management services to be remarkably efficient, smooth, and completely stress-free from start to finish. Clients truly appreciate the proactive approach in handling property repairs, sorting out council tax details, and offering prompt solutions whenever something comes up. Reviewers gladly recommend these reliable services to anyone looking for a dedicated team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their outstanding professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising staff for going above and beyond to ensure a... See more

Response time

Clients share positive opinions on response time, expressing consistent satisfaction with prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bernadette from Coldwell Banker Southbank made our home buying experience seamless and stress free. She listened closely to our needs, responsive, patient, and genuinely caring, she felt like a frien... See more

Rated 5 out of 5 stars

I’ve had a great experience with Umair Muhammad as my property manager. He’s always very prompt in replying to any queries and incredibly helpful with everything that comes up. Umair is professional,... See more

Rated 5 out of 5 stars

The CBS Team is highly professional, personable and very knowledgeable in what they do. We had a great experience in the context of a purchase in the Islington Square development complex where they cu... See more

Rated 5 out of 5 stars

Bernadette is not any normal Estate Agent - she takes full ownership and provides transparency at every stage of interactions. She has a knack of getting in your shoes and think on your behalf. I was... See more


Company details

  1. Real Estate Agents
  2. Appraiser
  3. Property Administrator
  4. Property Management Company
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Information provided by various external sources

The international real estate brand Coldwell Banker has now enter the UK market. With an international platform of 88,000 affiliated sales agents operating from 3000 offices across the globe in 49 countries and territories, customers can be connected to a full range of capabilities and professional expertise from across the globe and in every major property type; residential, prestige homes, waterfront properties, holiday homes, land and country estates. Coldwell Banker can offer their clients the unique mix of specialised services and the market knowledge of an independently owned and operated estate agency system that has over 100 years' experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
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1-star

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4.9

All reviews

(306)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bernadette has been very thoughtful and…

Bernadette has been very thoughtful and patient to one of my clients.
She has had close follow up, answer questions timely, happy to recommend her to anyone who needs flat letting.

March 5, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank You Ryan for giving us positive feedback on our service.

Best,

Coldwell Banker Team

Rated 5 out of 5 stars

Berneddetta Was excellent & great in…

Berneddetta Was excellent & great in her job.
I had brilliant experience with her recently.
She is polite, professional and nice personality.

Wish her good luck

January 31, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thanks Mehdi!

Thank you so much for taking the time to give us a 5* review, all our customer reviews means a lot to us!

All the best,

Coldwell Banker Team

Rated 5 out of 5 stars

Great service

Great service! CB expertly sold my apartment in a difficult market for full value. My agent Bernadette was superb!

January 29, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you Matt for your 5* review!

Best,

Coldwell Banker Team

Rated 5 out of 5 stars

Bernadette worked hard to get the…

Bernadette worked hard to get the apartment and I am very happy in my new home. Many thanks for your help.

January 26, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you so much Catrin!

All the best,

Coldwell Banker Team

Rated 5 out of 5 stars

Bernadette managed to get us exactly…

Bernadette managed to get us exactly the apartment we were looking for, well done!

January 24, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you Gerhard!

We're glad that we found the apartment you were looking for!

Thanks,

Coldwell Banker Team

Rated 5 out of 5 stars

Excellent service Afzal was patient…

Excellent service Afzal was patient sensitive and quick to respond to enquires.

January 10, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Many thanks Rachel!

It's great to hear feedback like this, as our team are always happy to help clients.

Coldwell Banker

Rated 5 out of 5 stars

Pleasure to deal with

Pleasure dealing with Bernadette and Afzal who were very accommodating for viewing requests.

January 10, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you!

It's a pleasure to know that you had a good experience with us.

Coldwell Banker

Rated 5 out of 5 stars

Brilliant service

Staff have been very helpful and dealt with any queries I had. Overall, brilliant service and good company, would definately recommend.

November 26, 2019
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thanks!

We are delighted that we met your expectations.

All the best,

Coldwell Banker

Rated 5 out of 5 stars

Thank you Bernadette for a professional…

Thank you Bernadette for a professional and friendly service in letting my property.

November 25, 2019
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thanks, for taking your time to give us a review on our team and service.

Regards,

Coldwell Banker

Rated 5 out of 5 stars

Excellent services

Excellent services by Bernadette and her team in relation to letting our new property in London. As a non resident landlord living abroad I felt very reassured and in good hands.

November 25, 2019
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

We are delighted that you are pleased with our team and that we were able to achieve a successful outcome on your behalf.

Thanks,

Coldwell Banker

Rated 5 out of 5 stars

Massive thank you to Bernadette

Massive thank you to Bernadette, excellent service, very professional and extremely helpful. I would recommend this company to anyone who is looking to sell their house.

November 25, 2019
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you for taking the time to give us a 5 star review !

Regards,

Coldwell Banker

Rated 5 out of 5 stars

Great service

Great service. Quick communication and very reliable. I would highly recommend

November 25, 2019
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you for taking the time to give us a fantastic review!

Coldwell Banker

Rated 5 out of 5 stars

I received excellent service from…

I received excellent service from Bernadette and her team in the agency. Now very happily living in a wonderful comfortable flat very close to Festival Hall, with good views towards the City.

October 23, 2019
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you Mr Ponder!

We're happy to know that you are satisfied with the flat and also with our excellent service.

All the best

Rated 5 out of 5 stars

I cant recommend Coldwell Banker enough

I've worked with the team for over a year now, renting multiple properties with complete professionalism. Bernadette and her team have let several units in the Islington Square development with a day or so of completion.
I cant recommend this company enough.

October 18, 2019
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you so much Dean, for giving us a 5 star review.

All the best,

Coldwell Banker

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