Coldwell Banker Southbank Reviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the staff is professional, extremely supportive, and genuinely caring throughout the entire property journey. People note that agents are exceptionally easy to communicate with, listening closely to needs and providing transparent guidance at every single stage. Consumers find the overall rental and management services to be remarkably efficient, smooth, and completely stress-free from start to finish. Clients truly appreciate the proactive approach in handling property repairs, sorting out council tax details, and offering prompt solutions whenever something comes up. Reviewers gladly recommend these reliable services to anyone looking for a dedicated team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their outstanding professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising staff for going above and beyond to ensure a... See more

Response time

Clients share positive opinions on response time, expressing consistent satisfaction with prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bernadette from Coldwell Banker Southbank made our home buying experience seamless and stress free. She listened closely to our needs, responsive, patient, and genuinely caring, she felt like a frien... See more

Rated 5 out of 5 stars

I’ve had a great experience with Umair Muhammad as my property manager. He’s always very prompt in replying to any queries and incredibly helpful with everything that comes up. Umair is professional,... See more

Rated 5 out of 5 stars

The CBS Team is highly professional, personable and very knowledgeable in what they do. We had a great experience in the context of a purchase in the Islington Square development complex where they cu... See more

Rated 5 out of 5 stars

Bernadette is not any normal Estate Agent - she takes full ownership and provides transparency at every stage of interactions. She has a knack of getting in your shoes and think on your behalf. I was... See more


Company details

  1. Real Estate Agents
  2. Appraiser
  3. Property Administrator
  4. Property Management Company
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Information provided by various external sources

The international real estate brand Coldwell Banker has now enter the UK market. With an international platform of 88,000 affiliated sales agents operating from 3000 offices across the globe in 49 countries and territories, customers can be connected to a full range of capabilities and professional expertise from across the globe and in every major property type; residential, prestige homes, waterfront properties, holiday homes, land and country estates. Coldwell Banker can offer their clients the unique mix of specialised services and the market knowledge of an independently owned and operated estate agency system that has over 100 years' experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(306)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive and helpful service…

Responsive and helpful service from both Afzal and Barnadette. the fee rate is competitive, but charge other items and the chargeable items higher than others

February 8, 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you for your review. The chargeable items in addition to the commission rate is for additional services like inventory, check in and check out, Tenant referencing etc and is what we are charged by the third party supplier.

Rated 5 out of 5 stars

Best that I experienced

Very helpful and tries their best to work what is best for the land owner and the client. Overall, the communication is and steps taken is very professional.

January 19, 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank


Thank you for your Review

Rated 5 out of 5 stars

Very good assistance!

I am really satisfied with the speed of response on assistance and in solving any problem from Afzal .

January 7, 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you for taking the time to leave us a 5-star rating! Your feed back is highly appreciated.

Rated 5 out of 5 stars

Exceptional service

Exceptional service from both Afzal and Barnadette. Thank you!!!!

December 9, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you so much for taking the time to leave us a 5-star rating!

Rated 5 out of 5 stars

Great help and service

Great help and service - particularly a big thanks to Afzal!!

November 9, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you so much for taking the time to leave us a 5-star rating!

Rated 5 out of 5 stars

Bernadette thank you!

Bernadette thank for all your great help; much appreciated.

November 7, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you so much for taking the time to leave us a rating!

Rated 5 out of 5 stars

It’s good

It’s good. Afzal helps me a lot. Really thanks!

November 6, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you for your review!

Rated 5 out of 5 stars

Thanks

The team were helpful and supportive especially Afzal despite us dealing with the most difficult landlord in the world. Thanks for your help🤝

November 5, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

We are grateful that you took the time out to leave us a review. Thank you!

Rated 5 out of 5 stars

Very helpful

Had some electricity issues and the agency took responsibility since the beginning and helped sort out the issue in an expedite manner. Special thanks to Afzal who was monitoring the situation constantly until sorted.

October 21, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you so much for taking the time to leave us a rating!

Rated 5 out of 5 stars

Afzal has been a great help from the…

Afzal has been a great help from the beginning, I honestly recommend the agency they are very friendly and helpful

October 20, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you so much for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

Thanks to Bernadette and team

Thanks to Bernadette and team. Super dedicated & responsive, went above and beyond to secure the flat we wanted and help us to move in comfortably.

October 20, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you for the great review!

Rated 5 out of 5 stars

Great

Great. Really attentive and professional

October 19, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank your for your review!

Rated 5 out of 5 stars

Thank you to all Coldwell Team

Thank you to all Coldwell Team. Especially to Afzal Roked. Coldwell Banker Southbank is certainly the best agency in London!

October 16, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you so much for taking the time to share your experience!

Rated 5 out of 5 stars

Super nice

nice lady! Professional and helpful agent. Thanks for her patience

October 12, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you so much for the 5-star rating!

Rated 5 out of 5 stars

Bernadette went above and beyond to not…

Bernadette went above and beyond to not only ensure we got a great flat but also to support us with our moving date and all tasks required for the move in. Hugely appreciated and loving the new flat

October 12, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you for taking the time to give your feedback. We really appreciate it!

Rated 5 out of 5 stars

Thank you Bernadette

Thank you Bernadette! We really appreciate your recommendation for inventory clerk, even though the new tenant was not found by you. Thank you.

August 26, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank


Thank you for your Review

Rated 5 out of 5 stars

Amazing help from Bernadette

Amazing help from Bernadette, she did everything she could to give us the best and cheapest offer for us students!
I really recommend Coldwell Banker, they won’t disappoint!!

August 21, 2020
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank


Thank you for your Review

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