Coldwell Banker Southbank Reviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express their deep appreciation for the outstanding professionalism, comprehensive market knowledge, and constant dedicated support demonstrated by the entire agency team throughout every single stage of their residential property journey. Some reviewers were happy with the continuous assistance provided during and long after their tenancy ended, noting how remarkably manageable and completely smooth the entire moving process felt from start to finish. People also pointed out that representatives remain exceptionally reliable, kind, and prompt when handling maintenance requests, administrative paperwork, and everyday communication needs without experiencing any delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional professionalism... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, dedication, and... See more

Response time

Clients share positive opinions on response time, expressing consistent satisfaction with prompt and... See more

Customer service

People report positive experiences with customer service, praising the team for being incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bernadette from Coldwell Banker Southbank made our home buying experience seamless and stress free. She listened closely to our needs, responsive, patient, and genuinely caring, she felt like a frien... See more

Rated 5 out of 5 stars

I’ve had a great experience with Umair Muhammad as my property manager. He’s always very prompt in replying to any queries and incredibly helpful with everything that comes up. Umair is professional,... See more

Rated 5 out of 5 stars

The CBS Team is highly professional, personable and very knowledgeable in what they do. We had a great experience in the context of a purchase in the Islington Square development complex where they cu... See more

Rated 5 out of 5 stars

Bernadette is not any normal Estate Agent - she takes full ownership and provides transparency at every stage of interactions. She has a knack of getting in your shoes and think on your behalf. I was... See more


Company details

  1. Real Estate Agents
  2. Appraiser
  3. Property Administrator
  4. Property Management Company
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Information provided by various external sources

The international real estate brand Coldwell Banker has now enter the UK market. With an international platform of 88,000 affiliated sales agents operating from 3000 offices across the globe in 49 countries and territories, customers can be connected to a full range of capabilities and professional expertise from across the globe and in every major property type; residential, prestige homes, waterfront properties, holiday homes, land and country estates. Coldwell Banker can offer their clients the unique mix of specialised services and the market knowledge of an independently owned and operated estate agency system that has over 100 years' experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

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4.9

All reviews

(306)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I gotto talk to Umair

I gotto talk to Umair, he has been a great agent and property manager. He has helped and made the whole year of my stay much easier. I have got great experience with this estate agent. (So i extend my another year stay with them too!)

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

After paying the rent everything changed

After paying the rent everything changed

July 1, 2025
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Hi there. I believe you have mixed our company with another, we are Coldwell Banker Southbank located in central London and are a a franchise of Coldwell Banker, and independently owned and operated. If your review relates to Coldwell Banker in the US kindly reach out to them and we would appreciate if you kindly remove your review assp as you have directed it to the wrong organisation as each franchise is independent of the other.
Thank you very much

Rated 5 out of 5 stars

Review for Umair Muhammad:

Review for Umair Muhammad:

I want to sincerely thank Umair Muhammad for his help and dedication as my property manager. When my hot water stopped working, he responded quickly and did everything he could to resolve the issue. Throughout the process, he stayed in touch, followed up regularly, and made sure I felt supported. I truly appreciate his effort, professionalism, and kindness. Thank you, Umair!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Bernadette was super helpful in showing me various options at the Whitehouse apartments when I was looking for a flat for my son. I would definitely recommend them if you are looking to rent out

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best agent

Although my purchase did not eventually go through, Bernadette has been extremely helpful throughout the process. What surprised me is her strong enthusiasm in finding a perfect solution for everyone.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience!

Very happy with my experience so far. Umair, our property manager, has been extremely helpful and responsive, going above and beyond to address all of our requests promptly and professionally. It's been reassuring to have someone so reliable managing the property.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

A rare gem in today’s real estate landscape

I highly recommend Coldwell Banker Estate & Letting Agents in South Bank, Bernadette Teuma and the team. I was interested in a flat at Islington Square and urgently requested a viewing. They exceeded all expectations and arranged it for me within just 15 minutes. With their expert guidance, I was able to submit an offer and complete all the necessary paperwork, moving into my new flat in under three days. If you're looking for a reliable, responsive, and genuinely caring family-run agency--a rare gem in today’s real estate landscape--look no further.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Never seen such commitment to a sale

Bernadette and Warren at Whitehouse Apartments SE1 are truly outstanding. Among the agents I spoke with during my property search none was as informed, fast in replying, committed to help the sale and answer questions as them. As a foreign first time buyer I was aware of basically nothing and it did not matter the time or day of the week they would call to explain and help sort out my doubts. They answered all my questions and believe they were a lot. They go far and beyond to ensure the sale

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Praising Coldwell Banker Southbank

Bernadette Teuma gave our property in Knightsbridge the most extensive and professional appraisal of all the estate agents in the area. She is very knowledgeable and helpful, and she is always available and very determined to promote her company.

April 12, 2025
Rated 5 out of 5 stars

Excellent Property Manager Umair

Umair did an excellent job for me (a tenant) in negotiating settlement on my behalf following conflict with a housemate. He was professional, communicative and supportive as he helped me through a very upsetting situation.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

We worked with Bernadette Teuma when…

We worked with Bernadette Teuma when looking for a flat. She was so professional and very educated. She made it so easy to communicate and setup viewings. Would highly recommend her to anyone looking for a new property!

February 19, 2025
Unprompted review

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