Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a member and customer of Commsave Credit Union for over 10 years now. During that time I have saved regularly with them, borrowed money with lower interest rate repayment, and have impr... See more
Company replied
The interest rate is reasonable but not as high as some others however im happy to remain with them as I approve of the support they provide to borrowers. They have been extremely helpful whenever... See more
Company replied
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and w... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to sincerely thank the…
I would like to sincerely thank the Commsave team for their understanding and support during a difficult time. They listened to my situation and responded with kindness and professionalism. Their quick help and willingness to support their members truly shows how much they care.
March 13, 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be that we are understanding and supportive in difficult times & That we listen to members situations and respond with professionalism.
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave is making life more manageable…
Commsave is making life more manageable financially through tgeir home grown finance packages.
March 9, 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be that we are making life more manageable financially though the packages we offer to our members.
Thank you again for such a lovely review.
Many thanks,
Commsave
Lovely people
March 12, 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be that we are Lovely people.
Thank you again for such a lovely review.
Many thanks,
Commsave
They are always really helpful and…
They are always really helpful and explain things clearly. They respond promptly and it feels like a service I can trust.
March 11, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Alex,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be that we explain things clearly and respond promptly.
Thank you again for such a lovely review.
Many thanks,
Commsave
excellent service and product and always happy to help
always answer a question in rapid time.
March 11, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Justine,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be that we always answer a question in rapid time.
Thank you again for such a lovely review.
Many thanks,
Commsave
Always quick response from Commsave
Always quick response from Commsave. Nothing is to much trouble. Lovely company to save with.
March 11, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Amanda,
Thank you for your 5* review.
Thank you for your amazing feedback great customer service is what we always provide to all of our members.
Thank you again for your review.
Many thanks,
Commsave Credit Union
So easy to send a message and the…
So easy to send a message and the response was really quick.
All resolved with a couple of messages.
March 11, 2026
Unprompted review
Reply from Commsave Credit Union
HI Nicky,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be very easy to send a messages and with quick responses.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Pete,
Thank you for your 5* review.
Thank you for your amazing feedback great customer service is what we always provide to all of our members.
Thank you again for your review.
Many thanks,
Commsave Credit Union
Reply from Commsave Credit Union
HI Oswaldo,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be such Excellent service we appreciate your feedback.
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave has a really good professional…
Commsave has a really good professional team that are very responsive and promptly.
Thank you COMMSAVE looking forward to many more services with yourself.
March 10, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Adelina,
Thank you for taking the time to leave your 5* review
We always aim to be professional responsive and prompt we look forward to helping you in the future.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very prompt and explaining to make it…
Very prompt and explaining to make it easy
March 9, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Lynn,
Thank you for taking the time to leave your 4* review
We are happy that you found the service to be very prompt and explaining to make it easy for you.
Thank you again for such a lovely review.
Many thanks,
Commsave
Amazing
Again, nothing too much for these guys, absolutely amazing! Everything dealt with so quickly and efficiently! These guys have pulled me out of some situations when no one else would, and for that I'll be forever grateful 😊
March 9, 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for your 5* review.
Thank you for your feedback that you would highly recommend Commsave.
We always go above and beyond to help our members when difficult situations may arise, This is what we like to hear from valued members. Thank you again for such a great review.
Many thanks,
Commsave Credit Union
Professional, fair and personalised.
Always very professional, friendly and helpful. Borrowing and saving is super straightforward. So nice to be able to speak to humans who treat me like a human, too! Extra shout out to Laurey who was particularly helpful with a savings withdrawal issue I called in about.
March 4, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Effy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealings with Commsave to be always professional & friendly and helpful.
We will pass on your fantastic feedback to laurey
Thank you again for such a lovely review.
Many thanks,
Commsave
Very helpful commsave staff
Very helpful commsave staff , been a member over 10 years , def recommend !!
March 4, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Steve,
Thank you for taking the time to leave your 5* review
We are happy that your recent dealings with Commsave have been very helpful and that you have been a valued member for over 10 years.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
HI Phil,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be really helped when I needed it.
Thank you again for such a lovely review.
Many thanks,
Commsave
Friendly and helpful…
Friendly and helpful…. Took the time to answer my query completely
March 4, 2026
Unprompted review
Reply from Commsave Credit Union
HI David,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with commsave to be Friendly and helpful, & that we had taken the time to answer your queries completely.
Thank you again for such a lovely review.
Many thanks,
Commsave
I Have been with commsave for many…
I Have been with commsave for many years and I personally had a really good experience with them . The communication has always been good and informative . They are a very responsible company which supports you financially in many different ways especially good for saving money flexibly .
March 3, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Tracey,
Thank you for taking the time to leave your 5* review
We are happy that you have been with commsave for many years & have had great experiences. Good communication and a responsible company who supports its members financially.
Thank you again for such a lovely review.
Many thanks,
Commsave
Moving money around to different…
Moving money around to different accounts is very easy. I've always been happy with commsave
March 3, 2026
Unprompted review
Reply from Commsave Credit Union
HI Wendy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be that moving money around to your different accounts is very easy & that you are happy with Commsave.
Thank you again for such a lovely review.
Many thanks,
Commsave
Extremely impressed with the service-…
Extremely impressed with the service- customer care & dedication to their lenders. I would highly recommend!
March 3, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Charlie,
Thank you for taking the time to leave your 5* review
We are happy that you found hat your recent dealing was left you extremely impressed with the service.
Dedication and care to all of our members is something that we aim to provide on a daily basis.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent experience with Commsave
Excellent experience with Commsave. Really helpful staff and very smooth process - cannot rate them highly enough.
March 2, 2026
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,
Thank you for taking the time to leave your 5* review
We are happy that you feel that you have had a excellent experience with Commsave and the you thought that we were really helpful and very smooth.
Thank you again for such a lovely review.
Many thanks,
Commsave
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.