Compare Parking Deals Reviews 

Do not use.
Trying to call but no answer, sent messages and no response.
Very pleased this is before my arrival and so I won’t have to hand my keys over to this company.

Do not use - we had to wait 20 for them
To meet us to pick the car up despite me ringing them 30 mins prior to our arrival and then 10 mins, when we arrived in Manchester I called them to advise we had landed was told to call back when in the car park had to then wait a further 15 minutes you also have to pay additional £12 to get in and out of the car park. The drivers don’t look the smartest just look like they’ve come out of a club. Next time I will be paying the extra to park at T1 car park.

DO NOT USE THIS COMPANY!! BE WARNED!! STILL GETTING PARKING TICKETS AFTER THEY USED MY CAR DOING AIRPORT RUNS !!

I wish zero stars was an option. I booked through Compare Parking Deals with a company called Air Park Up for Meet & Greet parking at Heathrow. I needed to get my electric car charged whilst it was there so that I could drive home. I confirmed the process with Compare Parking Deals, who told me just to phone the mobile number provided after booking. I phoned the number and was told to just tell the driver when he collected my car. When my car was collected I told the driver and he wrote it down that my car needed charging.
When my car was given back to me on the Friday evening it had 5 miles left on the battery! The driver would have known as when the battery gets this low it would have been flashing lots of warning lights. He was rude, clearly couldn't care less, and just chucked the keys at me and walked off.
I was stranded. I couldn't leave the car park as I couldn't risk breaking down on the road. I managed to effectively roll the car down 2 levels in the car park to the level that had chargers. I had to wait 2 hours for one to become available. It was a slow charge, so after an hour I had 30 miles available and I risked leaving the car park (after paying a fine for overstaying in the short stay car park). I found the closest fast charging point, which was in a dodgy pub car park in Slough where I had to sit whilst my car charged for over an hour until 1am on a Saturday morning. This was not a safe position for a lone female!!
I eventually got home at gone 3am - I should have been home by 11pm the night before.
A thoroughly traumatic experience.

What ever you do, do not trust this website or company: Enigma Parking Limited. The car was drained of petrol, they were an hour and a half late on arrival nd 30mins late on departure. The customer service, essentially they put the phone down on you and the car had empty sandwich boxes and crisp packets in there. They also stole an apple usb charger from the car that connects the phone to the sat nav. Terrible company. Next time I will spend a little more for the official Heathrow meet and greet.

After promising me a refund when I wrote to them after cancelling due to Covid I was delighted when they replied to say my money would be recredited in 5 working days. Unfortunately the money was not refunded and after that despite numerous emails they just never replied again. No refund and totally ignored…don’t use them terrible sevice

Terrible company. Despite calling ahead of time we had to wait at both ends of our journey - and for a full hour on the return. Car was left in disgusting state and covered in mud.

On the booking form, the company states: "The service provider takes the vehicle and they park at their own car park." THIS IS A LIE - the "car park" is a street close to Heathrow. We know this because we were able to track our car through the onboard GPS system. Interesting the cam located in the dash of the car had been turned up, so you could not see exactly where the car was - although its very clear on the car navigation APP - it states the street in accurate detail!!!!

When we returned to Heathrow our flight was delayed and when we called to explain the person on the call was not interested. Eventually one of us decided to go to the 4th level of short stay, rows R - S and there was the car - when the company were called we were informed that the key was on the back rear tyre of the car - WHAT THE !!!!

Also the car was return well before our flight was due - this meant paying a further charge when leaving the car park

I should have looked at the review ! DO NOT USE THIS COMPANY !!!
Call as they said 30 mins before we got to the airport, arrived and are driver was nowhere to be see - after 5 phone calls and 40 mins later a bloke turned up with no paperwork, he could not speak english ! Had to pay a further £8.10 in parking charges
On return we rang when we had our bags - car turned up after waiting for an hour - 42 miles added to my car in the parking process. A further £5 in parking charges
The driver did not even ask who we were.
Now i have found my usb charge and iPhone cable is missing - stolen !
ABSOLUTE SET OF COW BOYS !!!

Like everyone else here, avoid this company at all costs. They are scammers. As with other experiences, they wouldn't tell me the name of the company when I called them en route, didn't turn up for 40 mins after saying they were around the corner. The person who collected the car had not paperwork, looked really scruffy and unprofessional etc etc. I had to beg another parking company to take the car as I didn't have time to park it in the long stay car park and would have missed my flight by doing so. I just couldn't hand over my car keys to this random man as instinct told me I wouldn't have a car to come back to. Ended up paying twice so any saving potentially made by using this scam of a comparison site (they manage all the brands they promote from what I can see) was wiped out by having to buy elsewhere. I was fuming. They are rip-off merchants and should be barred from Heathrow.

This company and the other company they trade under/use Parking4You, is a scam, they meet you at the airport under the pretence that they are parking your car safely what they actually do is dump your car wherever they can, my car was dumped 12 miles away in a shopping centre carpark which cost me £36.40 in taxi fees to find where it was dumped
The Airport Police are looking into this as they are doing this at all airports, mine was Newcastle
Luckily the police got my keys back and my car was ok, however when I tried to contact the company, after several attempts to get a refund for the parking, £64.94 and the cost of the Taxi they became very rude and instead of sending to my PayPal account the taxi fee they refunded the parking fee in two separate payments, £36.40 so they can claim to have refunded it then a refund of £28.54 totalling £64.94 so it looks like they have refunded the parking but i am still out of pocket by £36.40
I was told by the hotel where the police had left the car keys that a number of the cars had either been damaged or not recovered.

Damaged our car.
We used Compare Parking Deals to book Meet & Greet parking, with a company called Mayfair Parking.
Our car was brand new, in perfect condition and only 600 miles on the clock when we left it with Mayfair Parking at the airport.
Upon return we could see that one of the wheels had been badly kerbed and was very damaged. The driver denied all knowledge and asked us to send photos to the company email for it to be sorted. Nobody has ever responded to our emails.
The reason I also hold Compare Parking Deals accountable as the agent is because they originally told us they would help seek a response via Mayfair Parking and then also decided to ignore us. We can't even get a refund to cover the cost of the repairs. Poor service from all parties.

Worst "parking company" i've ever used. Waited hours for pick-up and drop off and then came home to find a parking fine from Hillingdon Council for my vehicle being parked in a residential zone without displaying a permit. Can't get hold of them and Hillingdon have refused my appeal. DO NOT USE ENIGMA!!!!!

I cancelled my reservation over 3 weeks now and I still have not had my refund. My advice DON’T USE THIS COMPANY.

Used this website to arrange my meet and greet at Heathrow airport with fast parking. On my return from a long haul flight I had to wait over an hour for my car to arrive in the car park 😡😡. Telephone communication was very poor. I would never use this company again.

PSYCHOPATHS.

Waited 4+ hours to get my car back. I got to the point where i said look just keep the car and ill let the police deal with it after screaming on the phone from countless calls and messages. These guys are mental. They are operating a scam. DO NOT BOOK !!!

I’ve been waiting for more than 4 hours for my car to be dropped back of at the airport. I was one out of about 15 people waiting in the cold car park. Some cars have been taken to places that have been locked up and could t be accessed until the next day, other cars have been left in the car park from the beginning with the keys on the wheel - highly unprofessional! Even the Police was involved. IMPORTANT when booking car parking in Gatwick, go on the official Gatwick airport website and choose a car service from there!!!

DO NOT USE THIS COMPANY!
I wish I could give zero stars
They recommended skylink parking at LGW
Don’t answer phone for drop or arrival
Made us wait 2 hours
Hung up on the phone. So rude
Horrible experience & was terrified we v wouldn’t even see our car again.
Didn’t even then inform us our car had been dropped in car park. Had been there an hour. Extra parking charge incurred. AND KEY LEFT ON WHEEL!!! Leaving us totally uninsured.
Avoid them at all costs.

Enigma parking Heathrow

Upon arriving at the given postcode I was told to go go to terminal 3 drop of point where a random person came to pick my car up. He had no iD and did not seem professional at all. I was hesitant to give a stranger my car but had no choice because I had to catch a flight.

I also had to pay the £5 charge.

When arriving back into London I emailed the number which was given (07759579014 ) informing them of my arrival time and flight number. I then messaged them again using the Virgin Atlantic WiFi in the airplane stating that I will be landing at 8.20pm.

We landed and came outside terminal 3 drop off point. Called the company number at 9pm and was told the car will be delivered in 45 minutes to an hour. This was very unexpected because I had given them enough notice. The person who picked the phone up was incredibly rude and slammed the phone down me. I rang back and again he was rude abrupt and did not have any empathy or apology for the way he spoke to me.

At 10pm I called back the same number and a different person with the same accent picked up he was making excuses for why my car had not been delivered to me. He then also put the phone down on me.

I called back 30 times and kept being cut off and put to voicemail.

Eventually at 10.45 my car arrived. I was waiting for nearly 2 hours with children. The guy refused to explain himself slammed the keys on top of the car and walked off swearing.

When I sat into the car it smelt of smoke had a few water bottles cigarette Ash everywhere with food crumbs. I gave it to them fully valeted. I switched the car on and it stated 11% fuel when I had left the car with 3/4 of the car full of fuel so I could get home without filling up. When I looked at the millage the car had traveled an extra 100miles as I took pictures of the mileage before I left the car with this company.

At the petrol station I noticed damage on the passenger side front alloy.

I am in disbelief with the service I have received. My car was driven without my permission probably by uninsured drivers and no doubt I will be getting penalty charges because it was probably parked somewhere illegally.

I will be complaining to trading standards and HMRC about your website as everyone is fraudulent and incredibly rude.

AFter I booked I received a 'booking cancelled' email which was very confusing. I replied asking what was going on and someone called me and said don't worry we haven't cancelled your booking, just changed it.

I then got a 'booking amended' email so thought all was fine.

But a few days later I got another 'booking cancelled' email. I really didn't know if this was an error, or due to the amendment, or if it really was cancelled. I presumed everything was OK since the person on the phone told me it wasn't cancelled.

A week before my trip I thought I'd better check so I emailed them again and they said my booking was cancelled. I have no idea why and it's a good job I checked as I was about to turn up to the airport and wouldn't have had any parking.