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We were disappointed in the 'Premium" Meet and Greet service. Although, as instructed, we rang 30 mins before arrival at T5 Heathrow there was no-one waiting for us. We rang again and were dealt with very rudely; it was another 20 mins before a driver appeared and this was only after a 3rd call. The driver said he was employed by several companies and that this company was not one of the best as it was cheap...! We were then forced to pay for the car parking charge before the driver would take our car. This was not part of the contract. Upon our return we rang as instructed once we had our luggage and were told it would be 30 mins before our car was returned. Actually it was around 20 mins but we felt let down as it was late and we had paid for a 'meet and greet' service. Another point; despite being told the car would be parked around 5 miles away the car had been driven for 40 miles....for these reasons I do not recommend this service.

Used the Manchester CTE car park and couldn’t find the car park as the postcode is wrong. Tried calling the number provided for directions but no answer. Eventually found it and you park your car down a muddy lane. They talk about a bus but we never saw one and we were transported to the airport in a dirty car. Upon pick up we were told to save time they’d be coming in our car not the bus stated on the paperwork. Apparently this was to save us time however left us feeling very uncomfortable. They even offered to pick us up from the area strictly prohibited for pick ups to save us money, apart from the fine we’d potentially receive of course. Very disappointing and would not recommend using despite the appealing price which makes you feel like you’re getting a good deal. Once you’ve paid for parking each side (£9) it’s not actually that much cheaper anyway.

I Paid for meet and greet parking at Gatwick North through compare travel essentials. They gave me no information on the company that would be storing my car and took them two days to send me the email confirmation and only after repeated calls asking where it was.
No information on the company storing my car meant no checks could be made to see how they operate or insurance etc.
In this case the company storing my car was HOLIDAY MEET AND GREET LTD. They took my car on 22nd Fed but were late arriving. A very shady and scruffy looking guy with limited English gave me a piece of paper with return instructions. AT THIS POINT this was my first understanding that HOLIDAY MEET AND GREET would be looking after my car. Couldn't hang around because their delay meant we had to rush to check in.
Sat 29th Feb we arrive back at Gatwick and followed the instructions that were handed to me on this piece of paper and they said go to car park 6 level 5 where my driver (they called him a chauffer but that's a giggle) would be waiting for me with my car. Arrived at car park 6 level 5 no car and no chauffer!! so I gave them a call again "10 to 15 minutes he said" so we waited. Thirty minutes later try again "we are very busy he said! another 10 minutes" ok we waited another 10 minutes. Long story short I chased for my car for 3 hours & thirty minutes only to receive a call saying im very sorry your car has been stolen!!!!!
He then went on to say that the Chauffer had removed my car from the compound, parked just outside the gates and then left the car unattended WITH the engine running!!!!! WOW! and when he returned two minutes later the car had gone!! AMAZING THAT THAT WOULD HAPPEN! what's more he then told me its ok though!! we have CCTV of two men getting in the car and driving away. The police have been called and we are very sorry.
Two days later and a huge amount of calls the manager phoned me to say he is sorry but there is nothing they can do. The insurance does not cover theft. This guy also had the cheek to get angry when I started asking probing questions as if I was at fault. He hung up on me, The Police called to say they were being evasive and avoiding handing over the CCCTV footage and every call to the company since has been ignored or on the occasion I do get through hung up on. I called TRAVEL COMPARE ESSENTIALS thinking its ok these guys will help and hung up 3 times.
If you use either of these companies after reading this then I am afraid you are putting your property at risk and as with me there is not a thing you can do. My insurance will not pay for the theft and neither will theirs. BE WARNED

DO NOT USE AT ANY COST.
Please Believe the reviews written. Never been treated by any company like we were by these. They were Late turning up to collect our car at the drop off.
We had our holiday cut short so had to return earlier then planned. We called from Australia to inform them of the changes and were told don't worry and that they had amended our account.
On our return once we had collected our luggage we called and were told the driver was on his way. Several phones calls and nearly two hours later our car turned up.
We had to pay another £20 as the booking had been amended as well as another £4-50 to get out the car park.
PLEASE BELIEVE THE REVIEWS. DO NOT USE AT ANY COST.

Everything seemed so easy on dropping off my car to begin the holiday,although the collection driver was a little late,followed the instruction on collecting my car on return and they were parked in the wrong part according to their instruction,they then said it would be a further 20 mins to Drive it round,that time lapsed it was now 7.30,still no car,several calls later getting close to 9 am after clearing luggage collection at 6.55 my car finally turned up,I instantly checked my purse I'd left in the glove compartment by accident and realised my bank card had been stolen,luckily for me I'd put a freeze on it same day I left it,ringing the company I was told to call and complain to manager that was there in 2 hours,so I did and every phone call was hung up on,spare change in the centre of my purse also gone,wish I'd read these reviews earlier complete crook outfit disgusting avoid at all cost

DO NOT USE THIS COMPANY !

Booked on line and had confirmation through.

Called on route as instructed

Arrived at Heathrow T3 parked in the car park as instructed

Called again and kept getting no answer, finally got a reply stating he didn’t have my booking so no one was coming to collect my car, then put phone down. Tried to call him back but he had blocked my number.

Called the office when they finally opened and they didn’t even apologies just said they would email me a claim form.

Arrive home yesterday and guess what no claim form!

WORST SERVICE I HAVE EVER EXPERIENCED.

Worst meet & greet ever experienced!!

I reiterate all the comments recently made by other customers of CTE and Heathrow Premium Meet & Greet.

Customer service is dire, the guy answering 077 6214 8289 swore at me.

They were very late both ways.

They wanted to change the drop off location.

EVERYTHING ABOUT THIS WAS VERY BAD. DO NOT USE THEM!!!!

It's not just Heathrow Premium Meet & Greet, don't use another company through the CTE website either.

For the collection of my car and to bring back the car I had to wait 1 hour each in the cold and wind.
Customer service was very rude, when I was calling they replied every time, the driver was coming in 5 minutes and they disconnected the call, however they did not turn up for more than 1 hour. When I tried to call back they disconnected the call.
It was neither made clear to me regarding the place to pick up the car, I waited in level 4 of Heathrow airport as per what was written in the instructions and as what was advised by the customer service, instead the car arrived in level 5.
1 star is also too much for such a messy, rude and disorganized company. Please stay away from them if you don't want to spoil your holiday or be sick waiting outside in the cold.

Appalling and disgusting to put it simply
Do not book with “Heathrow Saver - Meet & Greet” via this CTE portal.
I booked valet parking with Heathrow Saver -Meet & Greet. They had good reviews (suspect it’s fake as there is no option to add a review for them ). As per instructions in email called them on the mobile number provided (07762148289) 30 min before reaching terminal 4. The chap who answered said the driver will be waiting for me. I reached Heathrow T4 at 930 am (my flight was at 1125) and called the chap who said driver will come - only question he asked was which car. Didn’t ask Registration number or where waiting or whether driver will call me. 20 minutes later (after trying several times as kept cutting/going to voice mail) I called and he said driver will be there in 5 min (ie 9:55). I waited till 1015am and he said ‘don’t call again’ - driver will be in 10 min, giving me no opportunity to ask anything else. I waited again till 1035 (65 minutes since my arrival) and still no one arrived. By this time he didn’t answer any of my calls (realised he blocked my number as I could call from a friends phone later).
With no driver arriving and no way of communicating to him I had to park in terminal short stay parking ( which for a week would cost nearly 500£) and rush through security with family/kids to catch flight just in time.
I called the same chap from my friends number - he answered phone and as soon as he recognised my phone/car details hung the phone and blocked my friends number.

I have seen rogue traders before but none so appalling and contemptuous leaving unsuspecting customers in this state. Apart from the mobile number stated in the booking email I could not find any other customer service numbers/email for this rogue trader.
I have emailed CTE customer service and am waiting for their response. I intend to report this rogue trader to trading standards and to the police.
I would urge customers to be wary of booking ‘Heathrow saver - meet&greet’ via CTE portal. Never heard of a valet parking service company blocking your number!! I don’t think he had any intention of picking my car. I understand there may be delays (I would have grudgingly waited if I was told there’s a delay) but to constantly lie about it, eventually blocking your number and not turning up is unheard of.
I will update this once I hear from CTE customer service.

I booked with this company in good faith and through no fault of my own when the storm hit yesterday my flight was cancelled but the crowd of jokers said because I booked a saver ticket which I Was not aware nowhere does it say that on the booking form.i can’t believe they wont refund the monies,I did the right thing I informed them at 4 o’clock in the morning that I had just received the email.people like you don’t deserve to make it in business as your only concern is taking the public for a ride,every body else involved with this cancellation has realised this is not the fault of the customer and have refunded,just this shower of jerks,please don’t use them as they don’t deserve honest customers,maybe they will be in the same position one day.

I WOULD NOT RECOMMEND USING THIS COMPANY

A completely disorganised and incompetent driver eventually arrived at the designated pick-up place to take my car. I immediately decided that this was not the person who I would entrust my car to and sent him away. At great expenses I had to re-book on the spot with another company.

Every bad review on here is about central airport parking booked through your site . They are a corrupt uninsured company who try and make you drop off and pick up your car in departures . If you refuse you have to pay the £4.50 parking fee totalling £9 more . No other parking company does this .they kept me waiting for one hour and a half . No apology . The man on the phone shouted at me and told me to stop calling .i was so scared that my car had been stollen when it arrived I didn’t even check it . I was just so relieved .
STOP USING THIS COMPANY ON YOUR COMPARE SITE . So many people have told you that they are crooks

After returning my car following a short trip away I discovered that someone from this company had stolen ALL of the pound coins from the compartment that I keep change in my car. (I keep them all there for when I need to pay for parking / tolls etc). A few other lower value coins were left but in total around £10-£12 worth of coins were taken.
After calling the number I was initially given I was hung up on, when I called the driver's number I was told a manager would call back the following day, which didn't happen. When I then called the central number for the company I was then told that it was my fault for leaving them in the car and they would not do anything about it.

I will NEVER use this company again & wouldn't recommend anyone else doing so either.

DO NOT USE THIS COMPANY!!!!!
When we arrived at Heathrow we had phoned 30 minutes prior as requested, we then waited 20 minutes before someone collected our car. On our return we called at 6.15am once we had cleared customs and was told to make our way to level 5. At 6.45 no one had turned up. I called the centre and was put on hold for 5 minutes and then was told there was an issue with a car blocking mine and they were trying to move it. Eventually our car turned up @ 7.40am to be told by the driver that the man at the control centre had fallen back to sleep after taking our first call. I have never had such bad service and certainly wouldn't use this company again despite it being well priced. I would rather pay extra and get good service

Appalling service and absolutely not customer centred. Left waiting in the cold from 5:20am until 6:50am this morning waiting to meet & greet our car. Now 7pm and still not heard back from CTE or Your provider Central Airport Parking at Heathrow

Used Central Airport Parking meet and greet service at Heathrow. Very cheap, but not a great experience The pick up and drop were from the departure drop off zone, which was covered with signs saying 'no pick ups' and warning of fines. I only found this out when I called on the way to the airport - the confirmation email said the pick up and drop off were in the short stay car park. We had to wait about 20 minutes on drop off and 10 on pick up. On the positive side the car was fine, the drivers were pleasant and professional and (so far) I haven't got a fine for staying too long in the drop off zone. Next time I'll use Purple Parking.

Drop off was good. But pick up took 45 minutes (not 25) and we had to pay £4 fee to exit the car park. This is on the confirmation email but NOT on the advertised price. It's therefore a misleading price.

Would not recommend to anyone.
We used this service when returning to Manchester, we called early in anticipation of a wait. We arrived at the specified location. We were told to expect a wait of 25-30 minutes from the phone, what happened in fact was a wait double this. We called 4 times and were hung up on twice! When we asked the driver when he had been summoned, he told us he only found out 15 minutes before arriving - in other words - 30 minutes after our initial call.
To make all this worse, the company had our flight details beforehand and were expecting us to arrive.
If you have time to spare and money to waste, this is a service for you.
My father used their service earlier in the month and received a similar service.

What does this comparison website do to ensure that the promised services are provided as described on the website by genuine operators? Not much on the evidence. It seems to be used regularly as a front for poor quality operators, and the standard reply to any complaints represents avoidance of any blame for anything that goes wrong with the promised service apart from the functioning of the website. In our case, when we called as directed 30 minutes before arrival at Departures to leave the car with Central Airport Parking, one of the recommended operators, we were told not to follow the instructions on their website but wait in the departures drop off area for their representative. Having been moved on by traffic police, I complained that we were still waiting, and the staff tried to blame me for being late even though we called in advance as directed. Checking comments on other websites about this operator reveals a busy recent history of complaints about bad service stretching over the last year. Can this have escaped the attention of Compare Travel Essentials? If CTE takes no action it will become associated with rogue traders and its own legal position questionable. CTE, Please don't respond with your standard disclaimer.

DON’T BOOK , Been waiting an hour in the cold , BAD SERVICE