Concordextra Reviews 86

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great Service. Good price and the item ( Light Bulbs) was delivered very quickly and really well packaged. My email communication re tracking, got an immediate response from them. So pleased with fi... See more

Rated 5 out of 5 stars

Concordextra - Brilliant. I've made quite a few purchases from them, both direct from their website and via their ebay store and have never been let down. My parcels have always arrived intact, caref... See more

Rated 5 out of 5 stars

My favourite deodorant was out of stock in all major supermarkets and chemists so I went onine looking for it. Even eBay only had it for just under £5 per unit, but ConcordExtra had 3 for just over... See more

Rated 5 out of 5 stars

I was looking for Prestone Bugwash Windscreen wash which is spot on in the warmer months for getting rid of that fly splat on the windscreen! Normally retails for over £6.00 in a well known car parts... See more

Company details

  1. Furniture Store

Information provided by various external sources

Concord Extra provides discounted products online in our Health and Beauty Department including Mens and Ladies Toiletries, Hair Care and Cosmetics, Fragrances, Household Toiletries,Groceries, Petcare, Christmas and DIY Products. Our Fishing Department wont be beaten on price, with our Large Range of Discounted Tackle and Large Savings on Outdoor Clothing, our Rod and Reel Deals. Keep the Pests away (rats, mice, moles, foxes) with our Extensive Range from Pest-Stop. Our Car Care Department Turtlewax, Autocare and Carplan. We provide excellent delivery service with the option of next day delivery, free collection and free delivery on orders over £69.


Contact info

4.9

Excellent

TrustScore 5 out of 5

86 reviews

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Rated 5 out of 5 stars

Outstanding price

I Bought Raport Deodorant, Which I was finding hard to get in the shops and when I did see Raport it was really expensive.
But I found this web site Concord Extra and they delivered to me with in two days. I would recommend to anyone.

August 6, 2012
Unprompted review
Rated 5 out of 5 stars

Outstanding price and delivery

I was looking for Prestone Bugwash Windscreen wash which is spot on in the warmer months for getting rid of that fly splat on the windscreen! Normally retails for over £6.00 in a well known car parts store in the UK but Concord were selling it for a lot less and next day delivery too, so I saved a packet on this product, thanks for a easy transaction and a speedy turnaround on my order.

July 18, 2012
Unprompted review
Rated 4 out of 5 stars

good prices

i usually call in local store but decided to order dog food online + collect from store to ensure availability of large quantity. everything arrived within few days all correct. only gripe is that i am unable to view order history etc online and as i paid with paypal i didn't receive an order ref number or confirmation of items ordered - something about it being classed as a fast track order rather than one by someone with an account i was told?? had to phone helpline to have my order ref to go + collect. improvements definitely to be made to the online account system i think!!

July 18, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

The Beef Rissotto's arrived as promised and on time. The postage was very resonable as I live in Guernsey. So all I can say is excellent

July 7, 2012
Unprompted review
Rated 4 out of 5 stars

Short order without warning or explanation.

My order was reduced presumably due to lack of availability, but nobody bothered to inform me. The goods were received quickly and in good order, and a refund issued - so no complaints there. But you might have had the courtesy to tell me.

June 6, 2012
Unprompted review
Concordextra logo

Reply from Concordextra

Every order that is short due to stock is fully refunded also emailed. Every order is sent out with an invoice. If refund has been issued it is stated on the invoice.

Rated 4 out of 5 stars

Good prices let down by service

I have been a Concorde Extra user since moving to Wales 6 years ago, the staff in the local shop are very friendly and helpful. It's a pity the on-line ordering service isn't so good, because when I placed my order I heard nothing from them, no confirmation of my order. It just appears to go to a black hole and to top it the delivery to my local store for collection was painfully slow. I will continue to support my store but will think twice about on-line orders with them.

May 15, 2012
Unprompted review
Rated 1 out of 5 stars

None of the goods ordered arrived

5 Days after placing my order 1/2 items ordered were refunded via paypal with no explanations after 10 days of no goods arriving I phoned to be told that the items had been lost.
So 10 days after original order I have had nothing

April 30, 2012
Unprompted review
Concordextra logo

Reply from Concordextra

Every order that has a refund gets an email. Items do occasionally get lost in post. Items that have been lost in post are always refunded.

Rated 2 out of 5 stars

a warning to all

Firstly I had next day delivery on my order and it arrived 3-4 days later, when it did arrive the sweets I had ordered the tub they were in had split so everything was covered in sugar. But the worst part is I emailed customer support to inform then of this and 7 days later I am still waiting for a reply. Maybe 3 stars is too generous??

Have removed an extra star from my review just for the fact they are making me out to be a liar saying they responded to my complaint when they didn't. The fact that they respond to my review 4 months after I initially posted it says it all about their customer support or lack of!

April 29, 2012
Unprompted review
Concordextra logo

Reply from Concordextra

The order that was made was not all in stock. However we tried our very best to get all the stock in for the order. An email was made to inform the customer. Each parcel that is packed is to a high standard, However when the parcel has left our premises it is down to the courier for care. A reply to this customer had been made 2 hours later. We are only able to reply to any emails each morning and each afternoon.

Rated 1 out of 5 stars

Chaotic

I ordered Hydro 5 razor blades @£3.99, payment was accepted, emailed to confirm item dispatched. So far so good. then another email to say not enough stock so has to cancel order. Item now £4.99 but not in stock. Contacted customer service and told that there was was not enough stock but nothing about being informed that dispatch had been confirmed. To rub salt in the wounds they want a customer review, well they have got it.
I would recomend you avoid at all cost.

April 7, 2012
Unprompted review
Concordextra logo

Reply from Concordextra

I have looked in to this situation of this order. It seems this order had been dispatched but got lost in post. Email regarding not enough stock was a human error. Customer was refunded of the amount paid.

Rated 2 out of 5 stars

Good delivery but must do better!

5 stars for delivery but only 2 overall
Bulk discount not taken off at checkout and paypal link at end of order comformation disconnected.

Prices of goods are competitive so may well use again.


I. MacKinnon

March 26, 2012
Unprompted review
Concordextra logo

Reply from Concordextra

I have looked into this problem. It had seemed to be an I.T error. This error has now been corrected. Apologies to any inconvenience caused at this time.

Rated 5 out of 5 stars

Excellent

Great value for the Brut Deodorants i buy. They sell all different Fragrances from brut at a good price. I buy these every month and recieve them 3 to 4 days laters depending on the day i order. I will always use this site to buy these products. I i could say a negative it would be the cost of the postage and packaging but this wont put me off from buying these products in the future

March 22, 2012
Unprompted review
Rated 4 out of 5 stars

Good value

Excellent price for the product, delivered next day, in good condition, with free delivery. Very good, will use them again .

March 17, 2012
Unprompted review
Rated 5 out of 5 stars

Relive childhood dinners. Get your Vestas here!

I love Vesta ready meals. I loved them when I was kid. I still love them 30 years on. Concordextra sold me loads of Vesta. Best price I could find amd fast free delivery. I love Coccordextra.And they're lovely friendly Welsh people in the town of my birth.

March 15, 2012
Unprompted review
Rated 5 out of 5 stars

First Class

Thank you for the very quick delivery of my order which by the way was also the cheapest price I could find anywhere. I'll certainly be buying more from you and recommending you to my family and friends.

March 1, 2012
Unprompted review

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