Arrived on time. Exceptionally nice young man, who did the work with no fuss whatsoever. Changed batteries in our key units on request without query. He gave you the impression we were dealing with a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We compared services and prices with other providers and found CSS to be much better value for money. Their service was excellent from the first telephone call to the engineer who fitted the system f... See more
Company replied
I've always had a good experience with Contact Security. The engineer arrived to do the annual full service of the alarm within the timescale given and was very polite and efficient. On arrival he put... See more
Company replied
I have been with Contact Security for many years now. I recently added CCTV and a video doorbell to my alarm system and the work was carried out on time to my satisfaction. The customer service team a... See more
Company replied
Company details
Written by the company
Contact Security Services provides professional security solutions for homes and businessess all over Scotland.
Contact info
Coatbridge Business Centre, ML5 3RB, Coatbridge, United Kingdom
- 0800 7555 555
- enquiries@contactsecurityservices.co.uk
- www.contactsecurityservices.co.uk
5.0
Excellent
1K reviews
Asks customers to review
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Great Service
Amazing bunch of people. Anything we contact them with, they are prompt, whether it be servicing, renewal, questions, or queries. Great job folks.
January 31, 2025
Reply from Contact Security Services
Good Afternoon,
Thank you for sharing your positive experience with us, we greatly appreciate the feedback.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Have a lovely week.
Laura
Customer Service.
Punctual service with great and helpful…
Punctual service with great and helpful staff.
March 11, 2025
Reply from Contact Security Services
Good Afternoon,
Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
Excellent
Arrived on time. The engineer was really professional, friendly and explained throughout what he was doing.
March 4, 2025
Reply from Contact Security Services
Good Afternoon,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Amazing Company
Lovely people who work there, had my alarm installed within a week to a date and time that suited me, they gave me a 2 hour time slot so i wasn’t waiting in all day like other places, the systems so easy to use and any problems easy to contact them with quick response time. Apps so convinient and the geo radius coming up notifications so don’t have to go looking for the app when leaving or getting close to home. Fab system and business.
March 11, 2025
Reply from Contact Security Services
Good Afternoon,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Excellent Company
The communication was excellent. They were very knowledgeable and explained everything to us. They worked efficiently and were very friendly. Amazing company
February 27, 2025
Reply from Contact Security Services
Good morning, Mr Norris,
Thank you for sharing your positive experience with us, we greatly appreciate the feedback.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Have a lovely week.
Laura
Customer Service.
Reply from Contact Security Services
Good Afternoon,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Your operative was customer friendly…
Your operative was customer friendly and very efficient at carrying out the work.
February 5, 2025
Reply from Contact Security Services
Good Afternoon, Jim,
Thank you for sharing your positive experience with us, we greatly appreciate the feedback.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Have a lovely week.
Laura
Customer Service.
Our alarm was installed with ease
Our alarm was installed with ease. The engineer talked us through everything. So straightforward to use. Highly recommend.
January 31, 2025
Reply from Contact Security Services
Good Afternoon,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
The service was very good and the…
The service was very good and the engineer was so polite and friendly
February 5, 2025
Reply from Contact Security Services
Good Afternoon, Karen,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Reply from Contact Security Services
Good Afternoon,
Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
Reply from Contact Security Services
Good Afternoon,
Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
Contact Security Services
From initial enquiry to completion of installation, CSS were professional, helpful and informative. We were led through alternative set ups for the house and workings of equipment and contracts were fully explained and options provided.
Installation was quick and easy.
The system is simple to operate.
January 17, 2025
Reply from Contact Security Services
Good morning,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Reply from Contact Security Services
Good morning,
Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
Quick clean installation of our 4 x…
Quick clean installation of our 4 x camera CCTV by two engineers who knew what they were doing. Pleased with the result.
January 15, 2025
Reply from Contact Security Services
Good morning, Mr Duncan
Thank you for taking the time to share your positive experience. We are so pleased to hear that you are very happy with our service. I have passed your positive feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
Engineer was professional and replaced…
Engineer was professional and replaced what was required
January 31, 2025
Reply from Contact Security Services
Good morning, Mr Farooq,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Contact Security staff are first class…
Contact Security staff are first class in every way and answer all questions in a simplistic way for customers and are always there to guide you via tele calls.
January 31, 2025
Reply from Contact Security Services
Good morning, Mr Murray,
Thank you for sharing your positive experience with us, we greatly appreciate the feedback.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Have a lovely week.
Laura
Customer Service.
Excellent communications and friendly
Excellent communications and friendly, knowledgeable, helpful staff. Installed really quickly and didn't try to over sell equipment unlike other companies we had quotes with
January 24, 2025
Reply from Contact Security Services
Good morning,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
Have been with Contact for years now…
Have been with Contact for years now and, have never had any issues.
January 31, 2025
Reply from Contact Security Services
Good morning,
Thank you for taking the time to share your positive experience. I have passed your feedback onto the team.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Kind regards
Laura
Customer Support
Reply from Contact Security Services
Good morning,
Thank you for sharing your positive experience with us, we greatly appreciate the feedback.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Have a lovely week.
Laura
Customer Service.
Reply from Contact Security Services
Good morning,
Thank you for taking the time to write such wonderful feedback, I'm so pleased to hear you are happy with the service and I'm sure our team will be delighted to hear your feedback also.
Please remember we are always available on 0800 7555 555, if you ever need our assistance.
Warmest regards,
Laura
Customer Service
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