Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more
Company replied
Have been using the service at Cophall for many years. So easy to book online and really friendly and pleasant people at the office. Never had any issues, always get excellent service and will keep on... See more
Company replied
Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more
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Company details
Written by the company
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Contact info
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, United Kingdom
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4.6
Excellent
3K reviews
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Always good service
Always good service, reliable and efficient. Have used Cophall Parking for years.
June 25, 2026
Reply from Cophall Park & Ride Gatwick
We are so glad to hear you consistently receive good service! Thank you for your loyalty over the years.
Cophall Park & Ride Gatwick
Close to the airport and a regular bus…
Close to the airport and a regular bus service . Very easy parking procedure and collection service. We have used Cophall many times and have never had any problems. What more could you want.
June 25, 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased to hear about your positive experiences with our service and that our location and bus service meet your needs. Thank you for your continued loyalty!
Cophall Park & Ride Gatwick
Always use them.
Always use them.
Easy and efficient
Car is always waiting when we arrive back.
June 25, 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear you consistently find our service easy and efficient. Thank you for your kind words.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
Thank you for your review and, more importantly, for your loyalty over the years.
We're delighted to hear that you continue to find our service safe, reliable and good value for money.
We couldn't help but notice that you awarded us three stars, so we'd love to know what we could have done differently to earn the other two! Customer feedback is invaluable to us, and we're always looking for ways to improve.
We hope to welcome you back again soon and, hopefully, next time we'll be able to earn that five-star review.
Many Thanks,
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're glad you enjoyed your experience. We appreciate your positive feedback.
Cophall Park & Ride Gatwick
I have used Cophall Parking several…
I have used Cophall Parking several times now and have found this Company offers a very convenient and efficient service. Waiting time has been generally no more 5 to 10 mins. Would recommend and use again.
June 24, 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear you consistently find our service convenient and efficient. Your recommendation means a lot to us, and we look forward to serving you again.
Cophall Park & Ride Gatwick
Waited over half hour to be picked up…
Waited over half hour to be picked up from Gatwick
June 17, 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your feedback.
We're sorry to hear that you experienced a wait of over 30 minutes for your return transfer from Gatwick.
We would like the opportunity to investigate exactly what happened on the day. Please could you contact us at customerservices@cophallparking.co.uk with your booking reference and any further details regarding your return journey.
Once we have your booking information, we will review the transfer logs and speak with the relevant members of the team so that we can fully investigate the circumstances.
We look forward to hearing from you.
Many Thanks,
Cophall Park & Ride Gatwick
As always a professional smooth service…
As always a professional smooth service from drop off at 5am to pick up 8am 2 weeks later..why would you go anywhere else
June 17, 2026
Reply from Cophall Park & Ride Gatwick
We're so happy to hear you had such a professional and smooth experience with us. Thank you for your kind words!
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We appreciate your positive feedback.
Cophall Park & Ride Gatwick
Easy and straightforward no hassle 👍🏼
June 16, 2026
Reply from Cophall Park & Ride Gatwick
We're glad you had a hassle-free experience! Thank you for your feedback.
Cophall Park & Ride Gatwick
Very easy to book and sort out parking
June 16, 2026
Reply from Cophall Park & Ride Gatwick
We're glad booking and parking were easy. Thank you for your feedback!
Cophall Park & Ride Gatwick
Parking instructions were really simple…
Parking instructions were really simple to follow and I found the site with no issues. Parking up, handing over keys and jumping on the shuttle was quick and easy, with clear guidance on what to do when we arrived back at the airport.
When I got back after my holiday, my car wouldn’t start! The very very helpful worker went out of his way to help me, even using his own car to jump start my car and made me and my son a hot drink while we waited (at 4am).
Would highly recommend and definitely use again.
June 23, 2026
Reply from Cophall Park & Ride Gatwick
We're so glad to hear you had such a positive experience with our service, especially the assistance you received with your car. We truly appreciate you sharing your feedback and kind words about our team member. We look forward to welcoming you back again!
Cophall Park & Ride Gatwick
I always use Cophall & find them…
I always use Cophall & find them excellent but on this occasion on my return at Gatwick my car could not be delivered to me as the battery was flat . The staff were very polite & said maybe I had left my lights on but I dropped it off at 11am & had a new battery fitted 4 weeks prior. They managed to get it started after about 20mins &said maybe the lights were left on when it was moved?
June 9, 2026
Reply from Cophall Park & Ride Gatwick
Good afternoon,
Thank you for taking the time to write your review. We are sorry to read your comments about your recent experience.
We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
been using your parking for some years.
June 2, 2026
Reply from Cophall Park & Ride Gatwick
We appreciate your continued loyalty over the years. Thank you for your feedback.
Cophall Park & Ride Gatwick
Reply from Cophall Park & Ride Gatwick
We're glad it met your needs. Thank you for your feedback.
Cophall Park & Ride Gatwick
Booking process was simple enough
Booking process was simple enough. Staff were pleasant and service included regular shuttle to Gatwick which was straight forward. Will use again.
June 21, 2026
Reply from Cophall Park & Ride Gatwick
We are so pleased to hear that your booking process was simple and our staff were pleasant. We appreciate your kind words about our shuttle service and look forward to welcoming you back.
Cophall Park & Ride Gatwick
Have used Cophall parking for years…
Have used Cophall parking for years always been good service
June 7, 2026
Reply from Cophall Park & Ride Gatwick
We're so pleased you've consistently received good service from us over the years. Thank you for your loyalty!
Cophall Park & Ride Gatwick
All good booking etc but last three…
All good booking etc but last three pickups we’ve had to wait over 30mins which in early hours of the morning after a long flight isn’t fun
June 13, 2026
Reply from Cophall Park & Ride Gatwick
We appreciate your feedback. We are truly sorry to hear about the extended wait times you experienced after your flights. We are reviewing our procedures to prevent future occurrences.
Cophall Park & Ride Gatwick
It all runs so smoothly
We arrived on the 2 June for our 11 nights holiday, we was greeted and then on the bus to Gatwick, no hanging around, then on our way back the bus was waiting to pick us, been using them for over 10 years now
June 2, 2026
Reply from Cophall Park & Ride Gatwick
We're so glad to hear you had such a smooth experience with us for your holiday! Thank you for your continued loyalty over the past 10 years.
Cophall Park & Ride Gatwick
all worked well
June 12, 2026
Reply from Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
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