Was sent the wrong part. Someone else probably ordered a hose for a pressure washer, I didn't. Re: Order Number 253983 Raised my complaint, and Nicky sorted it out immediately. Yes i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morni... See more
Company replied
When i received my new lawnmower I was totally pleased with how it looked and performed. It really cut grass exactly how I hoped it would. I then encountered a problem with one of the batteries whi... See more
Company replied
Took a search to find the spares outlet Mountfield uses for their yard force mowers. Website was a bit hit and miss to use as search function didn't work for me, but googling "coreservice "part numbe... See more
Company replied
Company details
Contact info
Unit A & B, Escrick Business Park, YO19 6FD, York, United Kingdom
- help@coreservice.co.uk
- www.coreservice.co.uk
4.3
Excellent
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Core Service
Thank you for your kind review! We're delighted to hear that you found our team helpful and that you received excellent service.
We truly appreciate your feedback and support.
I'm was very impressed with the company…
I'm was very impressed with the company and fast delivery
May 28, 2026
Reply from Core Service
Thank you for your kind review! We're delighted to hear that you were impressed with our company and the fast delivery of your order.
We really appreciate your feedback and support, and we look forward to serving you again in the future.
Didnt like AI guide as i didnt know…
Didnt like AI guide as i didnt know what a SAN No was, a human would have advised me. Apart from that, service good, parts good & delivery good.
May 28, 2026
Reply from Core Service
Thank you for your feedback. We're pleased to hear that you were happy with the service, parts, and delivery overall.
I'm sorry to hear about your experience with out AI and the SAN number. Feedback like yours is valuable, as it helps us identify areas where we can improve the support we provide.
We appreciate you taking the time to share your experience and are grateful for your positive comments about the rest of our service. We hope to serve you again in the future.
Reply from Core Service
We're delighted to hear that you were pleased with our service and quick delivery.
Your feedback is greatly appreciated, and we're pleased to know you would use us again.
Reply from Core Service
We're delighted to hear that you found our service prompt and efficient.
We appreciate your support and look forward to serving you again in the future.
Delivery a bit slow
Delivery was supposed to arrive 1/2 days but took 5. Other than that would have been 5 stars.
May 27, 2026
Reply from Core Service
We're pleased to hear that, aside from the delivery time, you were happy with your experience.
We apologise that your order took longer to arrive than expected. While we always aim to meet our estimated delivery times, occasional delays can occur, and we're sorry for any inconvenience caused.
We appreciate your understanding and your positive comments, and we hope to provide a full 5-star experience the next time you shop with us.
Product delivered as it was promised…
Product delivered as it was promised and on time, product undamaged. Cannot find fault with service
May 27, 2026
Reply from Core Service
We're delighted to hear that your order arrived on time, exactly as promised, and in perfect condition.
It's great to know that you were happy with the service you received and that everything met your expectations. We truly appreciate your feedback.
mower repair
this is my first time using core service I looked every where for the part for my mower. and couldn't believe the price quoted for the blade adapter. I was septical at first but when the part arrived it was what I wanted. I rang core service up enquiring when delivery would be and they apologised for the slight delay due to the amount of orders they have. and after a text the next day it arrived shortly afterwards.very pleased with the service and telephone call answer I would recommend them to anyone to try them to see if they have or can get the part you are looking for
May 26, 2026
Reply from Core Service
Thank you for taking the time to leave such a detailed review. We're delighted to hear that we were able to help you find the blade adapter you needed.
We appreciate your patience regarding the delivery delay and are pleased to get your order to you. It's great to know that you were happy with both the product and the service you received over the phone.
Thank you for your recommendation—it means a great deal to us.
Great service & quick delivery!!!
May 26, 2026
Reply from Core Service
Thank you for your fantastic review! We're delighted to hear that you were pleased with both our service and the speed of delivery. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Simple & Efficient
Simple, efficient and well priced. No problem with wrong item being delivered which seemed to be a common problem with other sites according to their reviews.
Excellent service and will use again.
May 26, 2026
Reply from Core Service
We're delighted to hear that you found our service simple, efficient, and competitively priced. It's great to know that your order arrived correctly and that your overall experience met your expectations.
We truly appreciate your feedback and are pleased that you would choose to shop with us again. We look forward to serving you in the future.
Very helpful and patient on the chat
May 26, 2026
Reply from Core Service
We're delighted to hear that you found our chat team helpful and patient. Providing friendly, knowledgeable support and ensuring our customers receive the assistance they need is very important to us.
We appreciate your feedback and thank you for choosing us.
Reply from Core Service
Thank you for your review.
We're pleased to hear that you were happy with the delivery, service, and product. It's great to know that the fuel pipe met your expectations and that your experience with us was a positive one.
We appreciate your support and thank you for taking the time to share your feedback.
Delivery
Very good service and returns no problem delivered on time and put my parcel in my safe place
May 1, 2026
Reply from Core Service
Thank you for your positive feedback.
We're delighted to hear that your order was delivered on time, that your parcel was left safely in your designated safe place, and that you found our returns process straightforward and hassle-free.
We appreciate you taking the time to share your experience and look forward to serving you again in the future.
0 customer service
Average wait time approximately 4 minutes. 3 hours later nada, zip, zilch. Now trust they email me back. Though one shan't hold my breath. Only wanted to secure a replacement part.
May 28, 2026
Unprompted review
Reply from Core Service
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
This is not the level of service we strive to provide, and we would welcome the opportunity to investigate the matter further. Please contact us via Live Chat at coreservice.co.uk and provide your order details so that our team can review what happened and assist you accordingly.
We appreciate your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to resolve this matter for you.
have not received my item waiting 4…
have not received my item waiting 4 weeks now,is it stuck in the straits of hormuz or where either I receive it Monday or I will demand a refund!!!
April 30, 2026
Reply from Core Service
I am sorry that you have not received your item. This is not the level of service we aim to provide.
We have arranged for a replacement to be sent tomorrow. You will receive an email confirmation once the parcel has been scanned by the courier, so you can be assured it is on its way.
If you need to contact us for any reason, please reply to your previous email or contact us via live chat at coreservice.co.uk.
We sincerely appreciate you contacting us and working with us to resolve this matter.
We’re we’re very pleased with the…
We’re we’re very pleased with the service byCoreservice . The. delivery of my parcel arrived the day it was scheduled to arrive which was great.
April 25, 2026
Reply from Core Service
Thank you for your kind words. We are very pleased to hear that you were happy with the service from Core Service and that your parcel arrived on the scheduled day. We appreciate your support and look forward to helping you again in the future.
Reply from Core Service
Thank you for your review. We’re pleased to hear you found the service super efficient. We appreciate your support and look forward to helping again in the future.
Core Service provided the parts ordered…
Core Service provided the parts ordered and all replaced the original effectively.
April 20, 2026
Reply from Core Service
Thank you for your review. We’re pleased to hear the parts supplied by Core Service were exactly what you needed and replaced the original parts effectively. We appreciate your support and look forward to helping again in the future.
Reply from Core Service
Thank you for your review. We’re pleased to hear your order arrived quickly and that you were happy with the service provided. We appreciate your support and hope to help again in the future.
Straight forward ordering and quick…
Straight forward ordering and quick delivery - communication great
April 24, 2026
Reply from Core Service
Thank you for your review. We’re pleased to hear you found the ordering process straightforward and that delivery was quick. It’s also great to know our communication kept you well informed throughout. We appreciate your support and look forward to helping again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.