Cornish Tea & Cornish Coffee Reviews 464

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the superb taste and high quality of their teas, coffee, and hot chocolate. Many appreciate the natural decaffeination process and the absence of plastic in the tea bags, making their offerings stand out. Reviewers frequently commend the excellent service, noting the ease of ordering, quick response times, and prompt delivery of well-packaged items. However, some people mentioned issues with product quality, such as sliced tea bags or stale coffee. A few other people also felt that the packaging could be misleading, with tins appearing half full despite containing the correct weight. There were also isolated instances of items not being received or parcels arriving damaged, requiring replacements to be sent.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the great taste of teas, coffees,... See more

Quality

Consumers find quality to be positive, with many praising the great taste and value of products like tea,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick and prompt... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Service

People report positive experiences with service, often highlighting its speed and reliability. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Cornish Smugglar T bags not too strong but still a lovely colour when brewed and tastes like no other so glad I can order from you and receive them promptly.

Company replied

Rated 5 out of 5 stars

Unlike with coffee, teabags decaffeinated by a non-solvent process are quite rare. Had previously used Clipper, but they skimp so much with the quantity of tea in the bags that I was using 2 per mug!... See more

Rated 5 out of 5 stars

Superb tasting tea and coffee. I bought a bag of the coffee while on holiday in Cornwall and now I have a subscription all year round. Great value, and the threshold for free delivery is quite easy to... See more

Rated 5 out of 5 stars

All delivered very quickly and all neat and tidy. Obviously can’t rate quality of items on this delivery as yet but historically all have been excellent


Company details

  1. Beverage Distributor

Written by the company

Cornish Tea & Cornish Coffee brings you proper tea, coffee and tisanes sourced from the best locations and made in Cornwall. Founded in 2012 you might know us for our iconic orange Smugglers Brew boxes, or for the great coffee you drink in some of the best hotels and restaurants. We're proud to be independently Cornish and to be able to share our great tasting teas and coffees with the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

464 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I love the smugglers brew blend

I love the smugglers brew blend, I struggled for years to find the exact strength and taste of a tea that I liked. I have jumped in head first and bought a year’s supply, the giant bag that holds 1000 teabags. It’s such great value. It goes perfectly with sweetened soya milk. I now cannot drink other tea and take some with me everywhere. Call me a snob.

April 28, 2025
Rated 5 out of 5 stars

Love this company

Love this company. Cornish, what isn't there to like! My favourite cuppa and you get the odd freebie. But Seriously they come across as so personable that you want to buy from them.

April 28, 2025
Rated 4 out of 5 stars

Love the Tea but delivery Boxes are always squashed!

Love the Tea but the Boxes the Tea is delivered in is always squashed and ripped. Not Cornish Tea Co.'s fault but Royal Mail who just don't care! The box I received with x3 boxes of tea in that I ordered as part of gifts for Easter one of the tea boxes was squashed badly too but it was for my son so he didn't mind as he just loves the tea.

April 28, 2025
Rated 5 out of 5 stars

Great product

Great product. Not overpriced. And the company was really helpful when I contacted them about shipping to the Channel Islands. Often do little special offers. Great company.

March 31, 2025
Rated 5 out of 5 stars

Great company

Love the Cornish tea company. They are quick to complete uour order and delivery is normally within a couple of days. Best of all the tea is amazing, we are totally hooked!!

February 26, 2025

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