Cornish Tea & Cornish Coffee Reviews 464

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the delicious taste of the teas and coffees, with many appreciating the natural decaffeination process and the absence of plastic in tea bags. People also frequently commend the efficient ordering process and the prompt, reliable delivery service. However, some customers reported issues with their orders, including a parcel that arrived damaged and could not be delivered, and an item that was not received, requiring a replacement. A few other people also felt that the packaging could be misleading, as one tin appeared only half full despite containing the correct weight, and one customer received stale coffee.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting the great taste and value for money... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the tea,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the speedy, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought 240 Cornish tea bags because my wife can't bear the tang from other makes but these were 100% good no after taste no dust in cup would highly recommend maybe dearer but worth every penny

Rated 5 out of 5 stars

Unlike with coffee, teabags decaffeinated by a non-solvent process are quite rare. Had previously used Clipper, but they skimp so much with the quantity of tea in the bags that I was using 2 per mug!... See more

Rated 5 out of 5 stars

All delivered very quickly and all neat and tidy. Obviously can’t rate quality of items on this delivery as yet but historically all have been excellent

Rated 5 out of 5 stars

I love Cornish Smugglar T bags not too strong but still a lovely colour when brewed and tastes like no other so glad I can order from you and receive them promptly.

Company replied


Company details

  1. Beverage Distributor

Written by the company

Cornish Tea & Cornish Coffee brings you proper tea, coffee and tisanes sourced from the best locations and made in Cornwall. Founded in 2012 you might know us for our iconic orange Smugglers Brew boxes, or for the great coffee you drink in some of the best hotels and restaurants. We're proud to be independently Cornish and to be able to share our great tasting teas and coffees with the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

464 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Reliable

Speedy, reliable service, with great products.
Always buy our supplies for our holiday let from Cornish Tea and Coffee.

April 28, 2026
Rated 5 out of 5 stars

great flavour of Tea

great flavour of Tea and well worth the money.
Strangely Royal mail delivered within the timeframe given which is a bonus.
If you want great tea, get this from the guys who know.
Proper Job guys

April 29, 2026
Rated 5 out of 5 stars

Popping kettle on right now!

Cornish tea products are great quality and value for money. Delivery is quick and boxes are well packed. The tea is my favourite and I’ve decided to give their Hot Chocolate, Instant Coffee and Earl Grey teabags a try this time.

March 30, 2026
Rated 5 out of 5 stars

Wonderful decaf tea

Good value, prompt delivery. It took me a few days to adjust my tastebuds to the tea but now I'm loving it! It's got a lovely mellow smooth taste. And knowing there's no plastic involved or chemicals in the decaffeinating process is wonderful. Thank you from a very happy tea drinker 😂

February 26, 2026
Rated 5 out of 5 stars

Cornish tea,absolutely beautiful tea,

Easy to order,a great product,very quick delivery and well packaged.

February 26, 2026
Cornish Tea & Cornish Coffee logo

Reply from Cornish Tea & Cornish Coffee

Thanks so much for your kind review. We are really pleased to hear you are enjoying the tea and found the ordering process nice and easy!

Rated 5 out of 5 stars

Relief a decent cuppa

I love Cornish Smugglar T bags not too strong but still a lovely colour when brewed and tastes like no other so glad I can order from you and receive them promptly.

February 26, 2026
Cornish Tea & Cornish Coffee logo

Reply from Cornish Tea & Cornish Coffee

Thanks for the great feedback. We are delighted to hear Smugglers Brew has hit the spot - a proper balanced cup with great colour and flavour.

Really pleased we can keep you stocked up and brewing!

Rated 5 out of 5 stars

Very swift response and delivery

Very swift response and delivery. Thank you for the samples of your range of teas. I love the Rooibos tea fusion bags, will definitely be buying more of them.

February 26, 2026
Cornish Tea & Cornish Coffee logo

Reply from Cornish Tea & Cornish Coffee

Thanks so much for your lovely review. We are really pleased to hear everything arrived quickly and that you are enjoying the Rooibos Fusion tea.

Great choice - we hope you enjoy many more cups of it!

Rated 5 out of 5 stars

The best de caf ground coffee around

The best de caf ground coffee around. My friends love it too.
Just about to try the instant de caf sticks, they will be great for visiting workmen etc.
Delivery super quick, so I never run out.

February 26, 2026
Cornish Tea & Cornish Coffee logo

Reply from Cornish Tea & Cornish Coffee

Thanks so much for the lovely review. We are really pleased to hear you are enjoying the decaf ground coffee, and that your friends are fans too.

Hopefully the instant decaf sticks go down just as well - perfect for a quick brew when visitors pop in. Glad to hear the deliveries are keeping you well stocked!

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee. Like the stupidly strong variety. Good value.

January 29, 2026
Cornish Tea & Cornish Coffee logo

Reply from Cornish Tea & Cornish Coffee

Thanks so much for your feedback. Stupidly Strong is a great choice - bold, proper coffee just as it should be. We are really glad you are enjoying it!

Rated 5 out of 5 stars

Great decaf tea bags

Great decaf tea bags. Good taste and nice and strong compared to others. One of the few brands available that doesn't use chemicals to remove the caffeine.

January 29, 2026
Rated 5 out of 5 stars

Great decaf tea and great service

Unlike with coffee, teabags decaffeinated by a non-solvent process are quite rare. Had previously used Clipper, but they skimp so much with the quantity of tea in the bags that I was using 2 per mug! Then we found Cornish Tea, which is not only decaffeinated naturally, but delicious. We buy direct, but recently we had a batch where all the tea bags were sliced and the tea coming out. Brad was exceptionally helpful when I contacted them, and my order quickly replaced. Wonderful product and excellent customer service!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Superb tasting tea and coffee

Superb tasting tea and coffee. I bought a bag of the coffee while on holiday in Cornwall and now I have a subscription all year round. Great value, and the threshold for free delivery is quite easy to hit.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service, don’t order direct

Placed an order in 20th December, only got despatched on 2nd January. Some of the items ordered were Christmas gift sets, rather late now. It’s the 3rd January and order not received.
Thank god for Amazon, at least I could order the tea bags off there and get them next day.

December 20, 2025
Cornish Tea & Cornish Coffee logo

Reply from Cornish Tea & Cornish Coffee

Thank you for your feedback and for placing an order with us. I am sorry to hear you were disappointed with the timing of the delivery.

Our Christmas delivery cut off date was 18 December, which was noted across the website and at the point of ordering. As your order was placed on 20 December, we were unfortunately unable to guarantee delivery before Christmas.

It does look like delivery was attempted a few times before it was successfully received, but I am pleased to see that the order did arrive with you in the end.

Christmas is an extremely busy period for both our team and the couriers, which is why we set a clear cut off date each year to help manage expectations.

Thank you again for your order and for taking the time to share your feedback. We do really appreciate your support!

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