Cornish Tea & Cornish Coffee Reviews 464

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the superb taste of the tea and coffee, with many appreciating the naturally decaffeinated options and the absence of plastic in the tea bags. The quality of the items is frequently mentioned as excellent, and people are happy with the variety of products offered. Reviewers also commend the efficient ordering process and the prompt delivery service, often noting that their packages arrive quickly and well-packed. However, some people were dissatisfied with specific issues, such as tea bags being sliced, a parcel arriving damaged, or a tin of coffee being only half full despite the correct weight. A few customers also mentioned receiving stale coffee.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the great quality and value for... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great quality and value for... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the quick and... See more

Order

Customers consistently note positive experiences with order. Reviewers frequently mention that the ordering... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the speedy, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Cornish Smugglar T bags not too strong but still a lovely colour when brewed and tastes like no other so glad I can order from you and receive them promptly.

Company replied

Rated 5 out of 5 stars

Unlike with coffee, teabags decaffeinated by a non-solvent process are quite rare. Had previously used Clipper, but they skimp so much with the quantity of tea in the bags that I was using 2 per mug!... See more

Rated 5 out of 5 stars

Superb tasting tea and coffee. I bought a bag of the coffee while on holiday in Cornwall and now I have a subscription all year round. Great value, and the threshold for free delivery is quite easy to... See more

Rated 5 out of 5 stars

All delivered very quickly and all neat and tidy. Obviously can’t rate quality of items on this delivery as yet but historically all have been excellent


Company details

  1. Beverage Distributor

Written by the company

Cornish Tea & Cornish Coffee brings you proper tea, coffee and tisanes sourced from the best locations and made in Cornwall. Founded in 2012 you might know us for our iconic orange Smugglers Brew boxes, or for the great coffee you drink in some of the best hotels and restaurants. We're proud to be independently Cornish and to be able to share our great tasting teas and coffees with the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Too long, or lost it, or forgot it!

Ordered for an Xmas present on the 19th Dec. Item not dispatched or lost. Replacement item sent out on the 2nd Jan. In between I had emailed reporting the item was not recieved- no response whatsoever.

December 31, 2025
Cornish Tea & Cornish Coffee logo

Reply from Cornish Tea & Cornish Coffee

Thank you for your message, and I am sorry for the disappointment caused.

Our Christmas delivery cut off date was 18 December, which was stated across our delivery pages and at the point of ordering. As your order was placed on 19 December, we were unfortunately unable to guarantee delivery before Christmas. The festive period is exceptionally busy for couriers, so we set this cut off date to help avoid delays where possible.

Our office was also closed for a short period over Christmas to give the team a break, so I apologise for the delay in responding to your email and getting this sorted for you. I am glad we were able to arrange a replacement to be sent out on 2 January.

Thank you for your understanding, and again for your order. We really do appreciate your support.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery . Good customer service . Smugglers brew tea is the best we have tasted ,makes a nice strong cup of tea

November 26, 2025
Unprompted review
Rated 3 out of 5 stars

Hot chocolate

Bought a tin of hot chocolate £8.50 for 250g! When I opened the tin it was only half full. It was indeed 250g but size of the tin is very misleading as you would expect the tin to be full on opening.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service, great product at a good price, much loved by our neighbour whom we bring back for as a present when down in Cornwall. Had to buy from website this time as we couldn't find anywhere in St Ives or Hayle that sold the decaf version, so was pleased with the fast service.

September 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look