I love Cornish Smugglar T bags not too strong but still a lovely colour when brewed and tastes like no other so glad I can order from you and receive them promptly.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unlike with coffee, teabags decaffeinated by a non-solvent process are quite rare. Had previously used Clipper, but they skimp so much with the quantity of tea in the bags that I was using 2 per mug!... See more
Superb tasting tea and coffee. I bought a bag of the coffee while on holiday in Cornwall and now I have a subscription all year round. Great value, and the threshold for free delivery is quite easy to... See more
All delivered very quickly and all neat and tidy. Obviously can’t rate quality of items on this delivery as yet but historically all have been excellent
Company details
Written by the company
Cornish Tea & Cornish Coffee brings you proper tea, coffee and tisanes sourced from the best locations and made in Cornwall. Founded in 2012 you might know us for our iconic orange Smugglers Brew boxes, or for the great coffee you drink in some of the best hotels and restaurants. We're proud to be independently Cornish and to be able to share our great tasting teas and coffees with the world.
Contact info
United Kingdom
- www.cornish-tea.co.uk
4.8
Excellent
467 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant tea.lovely company great…
Brilliant tea.lovely company great customer service.
February 16, 2024
Excellent Tea
This Tea is amazing we discovered this whilst on holiday. Website easy to navigate and quick delivery.
February 16, 2024
Delicious tea quick delivery
February 16, 2024
3weeks on order not received.
Placed order on 23rd Dec, told 28th Dec it was dispatched, but still waiting.
Chased for an update on my order, was told logistics firm had issue in my area and feel like Cornish Tea have washed their hands of the issue - gutted as love the product. If paying a considerable amount for postage there should be a delivery guarantee.
January 13, 2024
Quality products
Lovely tea.
Speedy delivery.
Will definitely order from this company again.
January 2, 2024
Great tea good friendly service
January 2, 2024
Awesome as always
January 2, 2024
Easy to use website
Easy to use website. Good description of products, making decision and ordering easy. Delivery was very quick, and my well packaged parcel arrived safely.
A good experience.
January 2, 2024
Just love the quick turnaround
Just love the quick turnaround, for such a great product
November 30, 2023
Good quality
Prompt delivery and good quality decaffeinated tea, very smooth taste. Good value for money
November 29, 2023
Nightmare trying to get this delivered
Nightmare trying to get this delivered. Would not leave on doorstep as asked and recipient was in all day. Now has to be collected!!!!! This was after 2 aborted attempts to deliver. Will think twice about ordering from this company again if the delivery is so fraught. What a shame as I was just trying to deliver a taste of Cornwall as a birthday present.
December 4, 2023
Unprompted review
Reply from Cornish Tea & Cornish Coffee
We're truly sorry about the delivery issues you faced. Our team works hard to dispatch orders promptly and relies on partners like DPD for delivery.
Your feedback is important, and we're taking steps to prevent this in the future. If you need further assistance, please reach out to us directly. We appreciate your understanding and hope for a chance to make things right.
TEA-rrific Products and Customer Service!!
Fast turnaround time for shipping (I live in the U.S.). Excellent customer service. Anytime I email a question, I get a quick response. And of course, the tea is tea-rrific!!! ;-)
December 1, 2023
Reply from Cornish Tea & Cornish Coffee
Your review just made our day! 🌟 Thanks a "matcha" for the kind words! We're thrilled you're enjoying our fast shipping, top-notch customer service, and, of course, our tea-rrific teas! Anytime you've got questions, we're here in a "tea-rific" hurry to help. Looking forward to keeping your tea game strong and smiles brewing!
Great products
Great products, good price and delivered promptly. Can't really ask for more!
November 30, 2023
Reply from Cornish Tea & Cornish Coffee
Thanks a latte for your awesome review! We're thrilled you loved our products and found them at a great price. Prompt delivery is our jam! Your satisfaction means the world to us, and we're here whenever you need more fantastic goodies. Cheers to happy shopping!
Love the Smugglers tea from the Cornish…
Love the Smugglers tea from the Cornish tea company. I tried ii whilst on holiday in Cornwall a few years ago and been ordering it online ever since as its sadly not stocked in London supermarkets!
November 30, 2023
Reply from Cornish Tea & Cornish Coffee
Thanks a bunch for sharing your love for our Smugglers tea! We're delighted that you discovered its charm during your Cornwall getaway. We agree it's a bummer it's not readily available in London supermarkets, and our team are always looking for opportunities to have a greater supply, but we're thrilled to be your go-to online source for this special brew! Here's to bringing a taste of Cornwall to your doorstep whenever you need a sip of those delightful memories.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.