Cosme-De.Com Reviews 465

I had to pay 40 euro’s taxes and waited a long time for delivery. I would aprreciated a warning on the site. Then I would have ordered in the Netherlands In the end I have more than the retailprice.

my order number: order 151920048295
i purchase an estee lauder cleanser which smell not right. they refuse allow return just simply reply all our product are authentic. Irresponsible company and not serious in make sure their customer satisfaction. if ever plan to buy anything from this site think twice dont because of the cheaper 10-25% then buy a fake product and get skin damage. It is even worst if you dont get skin damage but long term buy from them because is cheaper and continue pay to use fake products.

Anyone need the detail can always email me . i can provide the email reply from them and also my order invoice as proof. 200% confirm the cleanser is not OK as I check with estee lauder counter. base on the batch number the cleanser is expired. It i smore than 3 years and 8 month product with weird yucky smell. The fragrance is not right already. Think twice if you ever purchase from this site.

Having read other reviews, I became nervous about waiting nearly 3 weeks for this order. I am pleased to say that it finally arrived this weekend. The company provide Post Office tracking information, but it only kicks in when the ordered goods arrive in the UK. There appears to be no tracking once they dispatch goods, from Singapore, to arrival in UK. Nor does the company seem to be very good at responding to emails other than auto reply templates. Room for improvement on the communication side.

I finally got a reply regarding my order and all they seemed to care about was me deleting the bad review after I had received my product no customer service no offer to check where my product is or update me. All in all a poor experience it’s 3 weeks tomorrow since I paid my money and having checked the Royal Mail tracking number provided by CosmeDE my item isn’t even in the UK I mean come on 3 weeks how’s it arriving here? Has it even left HK yet on a positive note they did respond to me but thankfully I paid on my credit card thank god for consumer protection I will be glad to put this experience behind me.

They're taking too long to process a simple request which is totally cannot accept!

Warn of your money, nothing could arrive

30-day money back guarantee

Purchased item (face & neck cream) StriVectin. Opened the product to try. Had a very bad reaction. Contacted Cosme De Net Co. Ltd to send product back for a full refund and it was unsuitable, and provided photo of reaction. Cosme de Net Co advised there would be no refund. Advised more or less it was my responsibility to check ingredients first, also to try small amount for skin check first - but here's the clanger - they said even though I should have checked the product out on my skin – however if I open the product to do this I am unable to receive a refund.. Also on the documentation provided it does not state any conditions in this regard only that there is a 30 day money back guarantee. So that's a $102 down the drain. Be aware of their Money Back Guarantee. I would never deal with this company again. I hope many people read this so they are also aware.

I think I wrote to customer service 3 times.
Only one response out of the 3.
Beside that the products arrived fast and ok.

Great cream, would buy more!

Top notch service with top notch quality brands I will be always shopping with them

Last week I bought a Refa face roller from their website because it was cheaper than the other websites. After my purchase I got some doubts and I looked at the real Refa website and I read that cosme-De.com is not an authorized dealer of the Refa Products. I wrote them an email that I wanted to cancel my purchase and if they could refund me. They wrote me back within a half hour that they cancelled the purchase and refunded me through Paypal.

Online ordering can be a little wonky as the same screens keep popping up over and over asking for the same information. BUT, once you do place an order, delivery is fast and the products are the real deal.

I love the products you have, absolutely. I was happy when I discovered your site because it was an assurance that I could continuously use and discover products I love when i’m In the US or Europe. The only downside is the delivery time. It normally takes 3 weeks to a month before I receive my order.

This company does not allow for a return of any product that has been opened, and on returns will only credit your account. I will never do business with this company again.

Trustable seller

Genuine products at a discounted price. What's not to like?

No issues with ordering. The shipping times can vary, but it never takes too long. The price is excellent, and I like that the products are imports (direct from Japan, for example) rather than regional products.

Good packing, High Quality Product