The Cotswold Company - Bath Reviews 

202
TrustScore 5 out of 5

4.8

Northgate Street 12, BA1 5AS Bath, England, GB


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Rated 5 out of 5 stars

We are very happy with our two sofas delivered today. Our whole experience has been excellent and we would recommend the Cotwold Company. Siu-Pai and Derrick delivered our sofas and were both, profes... See more

Rated 5 out of 5 stars

When you get a Cotswold van arrive you know the delivery will be a good experience Gary and Anaya were very friendly and a helpful delivery team 5* goes to Gary PLEASE STOP USING BJS as part of... See more

Company replied

Rated 5 out of 5 stars

Staff in the Bath store were extremely helpful in the selection and order process. The delivery drivers Earle and Mark were great too. They unpacked the items and took away all the packaging. I rea... See more

Company replied

Rated 4 out of 5 stars

We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina wa... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Northgate Street 12, BA1 5AS, Bath, England, United Kingdom

  • 01225 965805

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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4.8

All reviews

(202)

4,872 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service from Sal who…

Great customer service from Sal who went through all our options with ideas as well

May 11, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Stanley,

We're so glad you had a great experience with our team. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

What a wonderful experience we had with…

What a wonderful experience we had with Siu-Pai and Simon K. delivering our lovely tables from Cotswold Company. Exceptionally friendly, polite, and good-humoured. Unboxed outside our home to reduce the mess, carried our bedside tables up flights of stairs with no hesitation, and wanted to make sure we were pleased with our purchases. Just a brilliant experience with these two men.

May 7, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Susan,

We appreciate your positive feedback regarding the delivery of your tables. We're happy to hear that the team was friendly, polite, and helpful, and that you were pleased with your purchases. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Super efficient ordering service from…

Super efficient ordering service from the Bath team. V helpful and informative.
Delivery wise Gary and Jake delivering our order were great. Polite, helpful, efficient and effective at everything they did during delivery.
Would very much recommend!

May 6, 2026
Unprompted review
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Reply from The Cotswold Company - Bath

Good afternoon Mr S, Bristol,

We're happy to hear that the ordering service was super efficient and informative. It's great to know the delivery team was polite, helpful, and effective. We appreciate your recommendation and positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

My furniture order no 6592003

My furniture order no. 6592003 was delivered on time with great care by Charlie and Kyle J
They were friendly, respectful and carried the furniture into my house with care and respect for my house too.

May 5, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Angela Clements,

We're happy to hear that your furniture was delivered on time and with great care. We appreciate your positive feedback regarding the team's friendly and respectful service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

First class service from the Cotswold…

First class service from the Cotswold Company, from the very helpful staff in the Bath office to both the delivery drivers Kyle and Stuart who were really polite and helpful. Would highly recommend them.

May 1, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Paul Gane,

We appreciate you sharing your experience with us. We're so glad to hear that our team in the Bath office and our delivery team were helpful and polite. Thank you for your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Delivery Service

Rich and Daz arrived on time and were polite and courteous during the delivery. They did a brilliant job building the wardrobe right where we wanted it and gave advice on how to look after it and the 7 drawer chest that came with it.

Thank you!

April 29, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Chris Moore,

We appreciate you sharing your positive delivery experience. We're happy to hear that the team was punctual, polite, and helpful in building the wardrobe and offering care advice. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very knowledgeable and helpful staff in…

Very knowledgeable and helpful staff in store. Delivery time was slightly quicker than quoted. Earle and Mark were great bringing the sofas in and checking them over with us. Very good delivery team. Very happy with the sofas - excellent quality.

April 29, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Thomas,

We appreciate your feedback and are happy to hear that our staff were knowledgeable and helpful. It's great that the delivery team was efficient and you are pleased with your sofas' quality.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Kate was really helpful and spent…

Kate was really helpful and spent considerable time with us,which enabled us to make decisions and place two orders.
The furniture on display was exceptionally good.

April 28, 2026
Unprompted review
The Cotswold Company - Bath logo

Reply from The Cotswold Company - Bath

Good afternoon Richard Sibley,

We appreciate you sharing your experience. We're happy to hear that our team member was helpful and that you were able to place your orders. It's great you liked our furniture!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great from start to finish

We visited the Bath store as wanted to see the furniture before purchasing. Great experience, very helpful and accommodating. Excellent updates on expected delivery times and it was delivered sooner than originally informed. Charlie and Kyle J came to deliver and build the furniture. They were quick and efficient and very accommodating when we weren’t quite sure where to have the wardrobe.
We returned one item as it wouldn’t fit and we were swiftly contacted to arrange refund.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Recently ordered from Cotswold…

Recently ordered from Cotswold Furniture company and from ordering to delivery the whole process was easy with regular delivery updates. Delivery was on time and the delivery guy Gary was really good. Had the bed up in no time and on his own.

April 24, 2026
Unprompted review

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