We returned to the shop in Marlow, having previously visited to view the range of furniture. This time we were ready to firm up our ideas and place an order. Jenna Ainsley answered our questions an... See more
Company replied
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See what reviewers are saying
Friendly knowledge staff made the ordering process very easy. Helped me get a delivery date of my choice to make sure I was in
The staff at the Marlow store were exceptionally helpful. They helped us secure our perfect furniture set despite one of the items being discontinued. They went above and beyond to make our interior... See more
Company replied
The store has a lovely atmosphere and is well laid out. The staff were very helpful, although the queue was quite long with people buying soft furnishings. I ordered bedroom furniture. Is it possibl... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
High Street 7, SL7, Marlow, England, United Kingdom
- 01494 924572
4.8
Excellent
89 reviews
Asks customers to review
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The staff were very helpful and…
The staff were very helpful and knowledgeable.
November 10, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great efficient service from start to…
Great efficient service from start to finish. Ian and Kyle J were great
November 11, 2025
Unprompted review
Reply from The Cotswold Company - Marlow
Good morning Ann Adamson,
We're happy to hear that you had such a positive experience with our efficient service. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
What a wonderful experience. Service is not dead after all!!
Lexy was absolutely brilliant. She understood perfectly what we were looking for and steered us to the products that fulfilled all our total requirements. It was in stock and had a reduction of £200 off the normal price.
November 8, 2025
Unprompted review
Exemplary customer service
I've visited 3 times to finally purchase the unit we wanted and each time, Anabel has been the perfect professional, in the help, guidance and reassurance she has given us. She even remembered my name the second and third times we visited, extraordinary customer service and a big part of the reason we made the decision to buy from TCC. So many retailers have forgotten the true value of customer service and the point of difference it brings to you purchase decision, your feeling about making a big purchase and the likelihood of being a repeat customer. Not Anabel and not TCC. Thank you.
November 7, 2025
Unprompted review
Reply from The Cotswold Company - Marlow
Good morning Simon Gresswell,
We appreciate you taking the time to share your experience. It's wonderful to hear that our team member provided exceptional support during your visits. We're glad that the service you received played a significant role in your decision. Thank you for choosing us!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Lovely shopping experience with good…
Lovely shopping experience with good selection of products. Happy with our purchase of cushions
October 18, 2025
Warm welcome from the team and really…
Warm welcome from the team and really helpful in ordering product on line and also items within the store. Nothing is too much trouble.
November 4, 2025
Unprompted review
Excellent experience throughout
Excellent experience throughout, from visiting Marlow store and talking with Imi through order process to today’s delivery with Mavino and Jin. Superb 👍
October 27, 2025
Unprompted review
Reply from The Cotswold Company - Marlow
Good afternoon Rob,
We're happy to hear that you had such a positive experience! It's great to know the order and delivery process went smoothly. Thank you for your superb feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We have just taken a bedroom furniture…
We have just taken a bedroom furniture delivery .
The driver Earle and drivers mate Nathan were absolutely brilliant (Van 3).
It was throwing it down with rain, we had new carpets so not easy for them.
We are grateful for the respect they showed with the delivery.
The furniture is great too!
October 20, 2025
Unprompted review
Reply from The Cotswold Company - Marlow
Good afternoon Francis, Carol,
We're happy to hear that the delivery team showed great respect during the challenging delivery of the new carpets and the rain. We appreciate your positive feedback regarding the furniture and the team's service!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Attentive and friendly
October 11, 2025
Unprompted review
Great staff in the Marlow store and delivery
Great staff in the Marlow store, Lexi and Heidi were really helpful and knowledgeable. Super pleased with my solid oak sleigh bed (Winchombe) incredibly well made and a gorgeous colour. Delivery was faultless and Bobby and Waseem so accommodating and put it together for me. Fabulous service all round. Thank you!
October 10, 2025
Unprompted review
Reply from The Cotswold Company - Marlow
Good afternoon Customer,
We're happy to hear about your positive experience at the store. It's great that the team was helpful, and you are pleased with your bed's quality and colour. We appreciate your feedback regarding the accommodating delivery and assembly service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful and friendly staff
Helpful and friendly staff who made me feel welcome
October 6, 2025
Unprompted review
Welcoming and inspiring.
October 3, 2025
Unprompted review
Dining table
Had my table delivered by Robbie and Kyle who were so helpful and professional. They showed me how to extend the table, checked it over and left with all the packaging. Top guys
October 3, 2025
Unprompted review
Reply from The Cotswold Company - Marlow
Good afternoon Julie Godber,
We appreciate your positive feedback regarding the helpful and professional service you received during your table delivery. We're happy to hear that you were shown how to extend the table and that the team removed all packaging.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience
Beautiful shop and the staff are wonderful. They are helpful without being imposing and very knowledgeable about their products and services.
October 2, 2025
Unprompted review
A very happy experience
A very happy experience, purchasing a sideboard in Marlow. Staff were welcoming, friendly and knowledgeable and could advise on the choice of products available as well as design details.
October 2, 2025
Unprompted review
Bed frame delivery
We have just had our bed frame delivery from our CHD driver. The service was excellent. On time, quick no fuss installation by Morgan & Tyrell. Thank you.
October 1, 2025
Unprompted review
Reply from The Cotswold Company - Marlow
Good afternoon John,
We're happy to hear that you had an excellent delivery and installation experience. It's great to know the service was on time, quick, and fuss-free. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful Agent
Agent was really helpful, nothing was too much trouble. I would certainly use this service again.
September 29, 2025
Unprompted review
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