The Cotswold Company - Marlow Reviews 

90
TrustScore 4.5 out of 5

4.7

High Street 7, SL7 Marlow, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We returned to the shop in Marlow, having previously visited to view the range of furniture. This time we were ready to firm up our ideas and place an order. Jenna Ainsley answered our questions an... See more

Company replied

Rated 5 out of 5 stars

The staff at the Marlow store were exceptionally helpful. They helped us secure our perfect furniture set despite one of the items being discontinued. They went above and beyond to make our interior... See more

Company replied

Rated 5 out of 5 stars

We ordered a kitchen larder from Cotswold Company and from beginning to end including the delivery we had nothing but first class service from all involved. The delivery team Matt.D and Ian were so... See more

Rated 5 out of 5 stars

Great staff in the Marlow store, Lexi and Heidi were really helpful and knowledgeable. Super pleased with my solid oak sleigh bed (Winchombe) incredibly well made and a gorgeous colour. Delivery was f... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • High Street 7, SL7, Marlow, England, United Kingdom

  • 01494 924572

4.7

Excellent

TrustScore 4.5 out of 5

90 reviews

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4.7

All reviews

(90)

5,017 reviews in the last 12 months

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Rated 5 out of 5 stars

Bed frame delivery

We have just had our bed frame delivery from our CHD driver. The service was excellent. On time, quick no fuss installation by Morgan & Tyrell. Thank you.

October 1, 2025
Unprompted review
The Cotswold Company - Marlow logo

Reply from The Cotswold Company - Marlow

Good afternoon John,

We're happy to hear that you had an excellent delivery and installation experience. It's great to know the service was on time, quick, and fuss-free. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Helpful Agent

Agent was really helpful, nothing was too much trouble. I would certainly use this service again.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

We exchanged a coffee table we bought…

We exchanged a coffee table we bought for a smaller coffee table. They immediately agreed to change it for us. Two days later the new table arrived and they re packed and took the other one away. All on time, very professional and friendly. Can not fault this company.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

The staff at the Marlow store…exceptional!

The staff at the Marlow store were exceptionally helpful. They helped us secure our perfect furniture set despite one of the items being discontinued. They went above and beyond to make our interior dream come true.

Annabelle and Charlotte were so helpful and professional and we couldn’t rate their customer service more highly. They were truly great ambassadors for the brand. And the exact reason we will be back time and time again.

August 29, 2025
Unprompted review
The Cotswold Company - Marlow logo

Reply from The Cotswold Company - Marlow

Good morning Mr Hurley,

We're delighted to hear about the exceptional service you received at the Marlow store. We appreciate you highlighting how the team went above and beyond to help you secure your perfect furniture set. We value your feedback and are glad you had such a positive experience.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

CHD driver 4

CHD driver 4
Gari and Ian p very efficient .
Took all packaging away with them

September 12, 2025
Unprompted review
The Cotswold Company - Marlow logo

Reply from The Cotswold Company - Marlow

Good afternoon Philip,

We're happy to hear that the delivery was efficient, and the team removed all packaging. Thank you for your positive feedback; we appreciate it.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Wonderful purchase experience at…

Wonderful purchase experience at Marlowbranch. Lexi and Heidi were very welcoming, patient helpful. Will be shopping with Cotwold again

September 12, 2025
Unprompted review
The Cotswold Company - Marlow logo

Reply from The Cotswold Company - Marlow

Good afternoon B A,

We're happy you had such a wonderful experience at Marlow branch! It's great to hear that our team members were so welcoming and helpful. Thank you for your positive feedback; we appreciate it.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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